This paper aims to emphasize the need for enhancing inclusivity and accessibility within smart-city societies. It represents the first attempt to apply Amartya Sen’s capability approach by exploring the implications of digital divides for promoting inclusive and climate-friendly cities that prioritize well-being, equity, and societal participation. Sen’s framework recognizes individual variations in converting resources into valuable ‘functionings’, and herein emphasizes the importance of aligning personal, social, and environmental conversion factors for individuals to fully navigate, participate in, and enjoy the benefits provided by smart cities. Adopting the capability approach and employing a cross-disciplinary analysis of the scientific literature, the primary objective is to broaden understanding of how to improve inclusivity and accessibility within smart-city societies, with a specific focus on marginalized community members facing first- and second-level digital divides. This paper underscores the importance of adopting a systemic perspective on climate-smart city navigation and stresses the importance of establishing a unified governing body responsible for monitoring, evaluating, and enhancing smart-city functionality. The paper concludes by summarizing some policy recommendations to boost social inclusion and address climate change in smart cities, such as creating capability-enhancing institutions, safeguarding redundancy in public-choice options, empowering citizens, and leveraging academic knowledge in smart-city policy formulation.

The concept of social sustainability has long been a subject of discussion within academic literature and practitioners. However, there remains a lack of clarity in its definition and scholars argue that this can impacting the legitimacy of addressing social sustainability challenges. Through a systematic literature review and a content analysis, we shed light on the multifaceted discourse surrounding the concept of social sustainability, elucidating its diverse applications and meanings portrayed and defined within scholarly discourse. Our findings show that the concept predominantly revolves around four prevalent categories: “Equity,” “Well‐being,” “Participation and Influence,” and ‘Social Capital. Based on results, we develop and present a novel analytical framework of the four pillars of social sustainability, referred to as the “SoSuCompass,” representing a conceptual framework to clarify the concept's multifaceted nature. The framework can serve as a tool for a fuller comprehension of the definition of social sustainability.