Keri K. Stephens

Prof. Keri K. Stephens

orcid

Research Focus & Metrics

Academic Career Length

23Years (2004-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

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13 March 2020 in Journal of the Association for Information Science and Technology
Verified
Journal Article
Closed access
PDF file
BXBo Xie
Bo Xie
DHDaqing He
Daqing He
TMTim Mercer
Tim Mercer
YWYoufa Wang
Youfa Wang
DWDan Wu
Dan Wu
MLMin Kyung Lee
Min Kyung Lee

7 April 2009 in Journal of Public Relations Research
Verified
Journal Article
Closed access
KSKeri K. Stephens
Keri K. Stephens
PMPatty C. Malone
Patty C. Malone
This study expands crisis message strategies to include those used to communicate technical details and examines them across multiple new media. A content analysis of blogs, Web sites, news articles, and press releases from the 2007 pet food recall crisis reveals that when stakeholders affected by the crisis desire emotional support—most frequently found in blogs—they do not include any types of technical explanations in their messages. Yet when they want rectification—assurance that the crisis will not happen again—they use more elaborate forms of technical translation explanations. Organizational use of technical translation explanations differ between media with Web sites and news articles containing more elaborate technical translation than press releases. When technical translation details are used, dialogic links, such as Web site links, are included.

10 February 2015 in Health Communication
Verified
Journal Article
Closed access
BCBrittani Crook
Brittani Crook
KSKeri K. Stephens
Keri K. Stephens
APAngie E. Pastorek
Angie E. Pastorek
MMMichael Mackert
Michael Mackert
EDErin E. Donovan
Erin E. Donovan
Low health literacy remains an extremely common and problematic issue, given that individuals with lower health literacy are more likely to experience health challenges and negative health outcomes. In this study, we use the first three stages of the innovation-decision process found in the theory of diffusion of innovations (Rogers, 2003). We incorporate health literacy into a model explaining how perceived health knowledge, information sharing, attitudes, and behavior are related. Results show that health information sharing explains 33% of the variance in behavioral intentions, indicating that the communicative practice of sharing information can positively impact health outcomes. Further, individuals with high health literacy tend to share less information about heart health than those with lower health literacy. Findings also reveal that perceived heart-health knowledge operates differently than health literacy to predict health outcomes.

17 June 2020 in Management Communication Quarterly
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Journal Article
Open access
PDF file
KSKeri K. Stephens
Keri K. Stephens
JJJody L. S. Jahn
Jody L. S. Jahn
SFStephanie Fox
Stephanie Fox
PCPiyawan Charoensap-Kelly
Piyawan Charoensap-Kelly
RMRahul Mitra
Rahul Mitra
RMRebecca J. Meisenbach
Rebecca J. Meisenbach
Uncertainty is at the forefront of many crises, disasters, and emergencies, and the COVID-19 pandemic is no different in this regard. In this forum, we, as a group of organizational communication scholars currently living in North America, engage in sensemaking and sensegiving around this pandemic to help process and share some of the academic uncertainties and opportunities relevant to organizational scholars. We begin by reflexively making sense of our own experiences with adjusting to new ways of working during the onset of the pandemic, including uncomfortable realizations around privilege, positionality, race, and ethnicity. We then discuss key concerns about how organizations and organizing practices are responding to this extreme uncertainty. Finally, we offer thoughts on the future of work and organizing informed by COVID-19, along with a list of research practice considerations and potentially generative research questions. Thus, this forum invites you to reflect on your own experiences and suggests future directions for research amidst and after a cosmology event.

3 December 2015 in Journal of the American Medical Informatics Association
Verified
Journal Article
Open access
PDF file
ALAllison Lazard
Allison Lazard
IWIvan Watkins
Ivan Watkins
MMMichael S Mackert
Michael S Mackert
BXBo Xie
Bo Xie
KSKeri K. Stephens
Keri K. Stephens
HSHeidi Shalev
Heidi Shalev
Objective This study focused on patient portal use and investigated whether aesthetic evaluations of patient portals function are antecedent variables to variables in the Technology Acceptance Model. Methods A cross-sectional survey of current patient portals users (N = 333) was conducted online. Participants completed the Visual Aesthetics of Website Inventory, along with items measuring perceived ease of use (PEU), perceived usefulness (PU), and behavioral intentions (BIs) to use the patient portal. Results The hypothesized model accounted for 29% of the variance in BIs to use the portal, 46% of the variance in the PU of the portal, and 29% of the variance in the portal’s PEU. Additionally, one dimension of the aesthetic evaluations functions as a predictor in the model – simplicity evaluations had a significant positive effect on PEU. Conclusion This study provides evidence that aesthetic evaluations – specifically regarding simplicity – function as a significant antecedent variable to patients’ use of patient portals and should influence patient portal design strategies.

25 January 2013 in Human Communication Research
Verified
Journal Article
Closed access
PDF file
KSKeri K. Stephens
Keri K. Stephens
ABAshley K. Barrett
Ashley K. Barrett
MMMichael J. Mahometa
Michael J. Mahometa