Global environmental concerns necessitate a heightened focus on green practices by businesses to balance sustainability and profitability. Therefore, this study investigates the effects of green ambidexterity (GA), green organizational identity (GOI), and green internal marketing (GIM) on sustainable competitive advantage (SCA) in travel agencies and hotels. The PLS-SEM approach was used to test the proposed model of the study. In total, 317 valid responses were gathered from full-time middle- and upper-management personnel of travel agencies category A and five-star hotels operating in Egypt. The findings revealed that GA positively impacts GOI, GIM, and SCA. Also, GOI and GIM positively impact SCA. In addition, GOI and GIM mediate the relationship between GA and SCA. The study advanced dynamic capability theory by emphasizing the importance of internal processes in harnessing sustainability-oriented dynamic capabilities. The study recognized the relationship between SCA, GOI, GIM, and GA and provided insightful implications on how businesses might develop and use their sustainability-related strengths.

In the rapidly changing environment of the tourism business, building digital trust and rapport has appeared as a critical factor for sustaining profitable customer relationships and confirming long-term business survival. This study aims to provide a comprehensive overview of the research landscape with respect to digital trust and rapport establishment within the tourism context using techniques for bibliometric analysis in conjunction with visualization. This research paper explores publication trends, identifies key journals and authors, and determines the most productive countries, academic institutions, and primary research keywords. It involves analyzing publications from the Scopus database focusing on the duration between 2014 and 2023. The findings show that the digital trust and rapport-building literature expands its importance within the tourism industry due to factors such as competition pressure; customers’ high expectations; the incorporation of technology; and, most recently, the occurrence of pandemics like the COVID-19 pandemic. The US, in particular, can be identified as the most productive country in this research area. The International Journal of Contemporary Hospitality Management and the International Journal of Hospitality Management appear to be popular scientific publications on this topic. They present the following main research themes: customer engagement, employee conduct, and technology in the construction of trust. This study also underscores the practical role of the findings in successful endeavors within the field, detailing how cultural sensitivity, technological incorporation, and accessibility in service provision would contribute to building digital trust with international customers. Potential future research directions are proposed to advance the understanding of culture, technology, the effects of crises, and the application of other research methods.

Purpose Despite the extensive literature on abusive leadership's detrimental effects, this paper delves into the complex interplay between abusive leadership and two recent related variables. More specifically, this paper sheds light on the impact of abusive leadership (AL) and employee job engagement (JE), as mediated by perceived organizational politics (POP) and presenteeism (PR).Design/methodology/approach: Study participants included 408 full-time employees working at five-star hotels in Egypt. The study evaluated the responses using the PLS-SEM technique and WarpPLS statistical software 7.0.Findings: Results revealed that abusive leadership (AL) significantly decreases employee job engagement, while increases perceived organizational politics (POP) and presenteeism. In addition, employee JE is negatively affected by POP and presenteeism. Furthermore, the results confirm that POP and presenteeism significantly mediates the relationship between AL and employee JE.Originality/value: This research fills a gap in understanding POP and PR's roles in Egyptian settings, enriches existing theories in AL, POP, PR, and JE, and offers practical implications for scholars and professionals, hence, providing a competitive edge.

Food waste has recently become one of the most common problems facing the hospitality sector. Food waste in the kitchen represents the largest waste stream in a full-service hotel and approximately four to ten percent of food purchased by restaurants becomes kitchen loss, both edible and inedible. It is, however, food waste in the hospitality sector that has been excluded from attention. This study provides critical literature of kitchen food waste according to chefs’ viewpoint in Alexandria Governorate -Egypt hotels. The study aims to evaluate practices implemented in kitchens; moreover, increase awareness among kitchen staff with the dangers of excessive food waste. The study also discusses the application of smart food waste management systems in kitchens and finally, recommends some effective practices for effect food waste reduction. In order to achieve these objectives, 300 questionnaire forms are distributed separately and by mail to professional kitchen staff in all types of hotels. The returned and valid forms were (253) forms with a percentage rate (84.3%). Data were described using mean, standard deviation, Pearson coefficient correlation, Spearman coefficient. The study highlights the lack of awareness among kitchen staff towards food waste issues, due to which management actions were taken by the managers.

Domestic tourism in the Alexandria governorate suffers from many challenges as challenging tourist behaviors. The aim of the study is to investigate existing proper behavior instructions in hotels, beaches, and archaeological sites in Alexandria Governorate show the frequent tourist misbehavior and activate the role of tourism and hotel stakeholders in avoiding these behaviors; highlight the domestic tourism challenges and eventually, present recommendations on improving services provided to the tourists in Alex. A quantitative survey with a questionnaire was targeted domestic tourists who had previously spent their holidays in Alexandria Governorate and stayed in its hotels. The sample consisted of 354 participants. Data revealed the inadequate of existing proper behavior instructions and the weak role of tourism and hospitality stakeholders to increase awareness of domestic tourists towards proper behaviors on tourist beaches, in hotels, and archeological places. The study also found out occurrences frequencies of improper behaviors of the domestic tourists that merit the most immediate attention before its exacerbation. The study also revealed challenges related to tourism of beaches as inadequate services and the absence of many tourist facilities. The study recommends firstly, developing the infrastructure services that are right for the customers' need; setting ground rules for visitor behavior to crack down on tourist misbehaving tourists, and finally, encouraging and supporting positive behaviors among domestic tourists through announcing periodic competitions among Egyptian visitors in touristic places and choosing the perfect local tourist.