Purpose: Longwall mining is a special mining method with high productivity and smooth operation and the drum shearer is known as the most important component in longwall mines due to its direct role in the coal cutting and production process. Therefore, its reliability is important in keeping the mine production at a desired level. Hence, reliability analysis is essential in identifying and removing existing problems of this machine in order to achieve a better production condition. This paper seeks to learn about the reliability of the shearer machine in order to locate critical subsystems. The improvement of the reliability of the critical subsystems, to enhance the optimum operation of the shearer machine, is the main objective of this research.Design/methodology/approach: A basic methodology was used in this paper for the reliability modeling of the shearer machine. First, failure and performance data from a two‐year period at the Tabas Coal Mine‐Iran was classified and sorted. The tests for validating the assumption of independent and identical distribution (iid) of TBF data are done and the best modeling method for each subsystem was selected among the renewal process, homogeneous Poisson process and non‐homogeneous Poisson process. Finally, the reliability of subsystems and the machine were assessed.Findings: The study revealed that six important subsystems of the shearer machine are; water system, haulage, electrical system, hydraulic system, cutting arms, and cable system. Pareto analysis shows that the 30 percent of failures and stoppages of the shearer were related to the water system and this system is the most critical subsystem of the machine. The failure rate analysis shows that the failure rates of the hydraulic, haulage and electrical systems were decreasing, meanwhile, the failure rates of the water system, cutting arms and cable system were increasing. The reliability of drum shearer reaches the zero value after 100 hours.Originality/value: This paper, for the first time, defines a practical set of subsystems for the coal shearer based on field data and machine design.