Few instruments have been designed specifically to address the needs of college counseling centers. This article reviews existing instruments and presents 4 studies that describe the development and psychometric properties of a new instrument, the Counseling Center Assessment of Psychological Symptoms-62 (CCAPS-62). Study 1 describes the initial item development, factor analysis, and preliminary scale development steps. Study 2 describes the results of exploratory and confirmatory factor analyses using data from more than 22,000 clients pooled via a national practice-research network of counseling centers. Studies 3 and 4 provide preliminary evidence of subscales' convergent validity and retest reliability. Results from these 4 studies provide support for the instrument's factor structure, construct validity, and subscale reliabilities for both the total sample and subgroups. Clinical and methodological issues pertaining to the future development of the CCAPS are discussed in the context of a national practice-research network of college counseling centers.

A short version of the Counseling Center Assessment of Psychological Symptoms–62 (CCAPS-62) was created via three studies. The final short version (CCAPS-34), which contains 34 items and 7 subscales, demonstrated good discrimination power, support for the proposed factor structure, strong initial convergent validity, and adequate test–retest stability over 1-week and 2-week intervals.

Purpose: – This study aims to examine the role that psychological empowerment (PE) and employee satisfaction (ES) play in the relationship between leader empowering behaviors (LEB) and customer satisfaction (CS) and employees' organizational commitment (OC).Design/methodology/approach: – Data were collected from 365 frontline employees and 2,915 customers at 40 units of a chain restaurant in the USA.Findings: – Structural equation modeling (SEM) results indicated that LEB influences PE, and PE in turn influences employee satisfaction, which consequently results in higher employees' OC levels and higher customer satisfaction.Originality/value: – Although recent hospitality research recognizes the importance of employee empowerment and leadership, few studies have focused on leader empowering behaviors and its influence on organizational outcomes. Moreover, potential mediating processes have not received research attention. Addressing this, the current study tests a conceptual model that shows how leader empowering behaviors ultimately lead to customer satisfaction through employee psychological empowerment and job satisfaction. Although, some of these relationships have been studied separately in different contexts, the current work shows the complete process of how leadership is linked to organizational outcomes, which has not been previously studied.