Emotion Recognition is attracting the attention of the research community due to the multiple areas where it can be applied, such as in healthcare or in road safety systems. In this paper, we propose a multimodal emotion recognition system that relies on speech and facial information. For the speech-based modality, we evaluated several transfer-learning techniques, more specifically, embedding extraction and Fine-Tuning. The best accuracy results were achieved when we fine-tuned the CNN-14 of the PANNs framework, confirming that the training was more robust when it did not start from scratch and the tasks were similar. Regarding the facial emotion recognizers, we propose a framework that consists of a pre-trained Spatial Transformer Network on saliency maps and facial images followed by a bi-LSTM with an attention mechanism. The error analysis reported that the frame-based systems could present some problems when they were used directly to solve a video-based task despite the domain adaptation, which opens a new line of research to discover new ways to correct this mismatch and take advantage of the embedded knowledge of these pre-trained models. Finally, from the combination of these two modalities with a late fusion strategy, we achieved 80.08% accuracy on the RAVDESS dataset on a subject-wise 5-CV evaluation, classifying eight emotions. The results revealed that these modalities carry relevant information to detect users’ emotional state and their combination enables improvement of system performance.

The opinion mining and human-agent interaction communities are currently addressing sentiment analysis from different perspectives that comprise, on the one hand, disparate sentiment-related phenomena and computational representations, and on the other hand, different detection and dialog management methods. In this paper we identify and discuss the growing opportunities for cross-disciplinary work that may increase individual advances. Sentiment/opinion detection methods used in human-agent interaction are indeed rare and, when they are employed, they are not different from the ones used in opinion mining and consequently not designed for socio-affective interactions (timing constraint of the interaction, sentiment analysis as an input and an output of interaction strategies). To support our claims, we present a comparative state of the art which analyzes the sentiment-related phenomena and the sentiment detection methods used in both communities and makes an overview of the goals of socio-affective human-agent strategies. We propose then different possibilities for mutual benefit, specifying several research tracks and discussing the open questions and prospects. To show the feasibility of the general guidelines proposed we also approach them from a specific perspective by applying them to the case of the Greta embodied conversational agents platform and discuss the way they can be used to make a more significative sentiment analysis for human-agent interactions in two different use cases: job interviews and dialogs with museum visitors.

Emotion recognition is attracting the attention of the research community due to its multiple applications in different fields, such as medicine or autonomous driving. In this paper, we proposed an automatic emotion recognizer system that consisted of a speech emotion recognizer (SER) and a facial emotion recognizer (FER). For the SER, we evaluated a pre-trained xlsr-Wav2Vec2.0 transformer using two transfer-learning techniques: embedding extraction and fine-tuning. The best accuracy results were achieved when we fine-tuned the whole model by appending a multilayer perceptron on top of it, confirming that the training was more robust when it did not start from scratch and the previous knowledge of the network was similar to the task to adapt. Regarding the facial emotion recognizer, we extracted the Action Units of the videos and compared the performance between employing static models against sequential models. Results showed that sequential models beat static models by a narrow difference. Error analysis reported that the visual systems could improve with a detector of high-emotional load frames, which opened a new line of research to discover new ways to learn from videos. Finally, combining these two modalities with a late fusion strategy, we achieved 86.70% accuracy on the RAVDESS dataset on a subject-wise 5-CV evaluation, classifying eight emotions. Results demonstrated that these modalities carried relevant information to detect users’ emotional state and their combination allowed to improve the final system performance.

Merging Immersive Virtual Environments, Natural Language Processing and Artificial Intelligence techniques provides a number of advantages to develop Intelligent Environments for multiple applications. This paper is focused on the application of thes