Purpose: The purpose of this paper is to investigate the potentials of role-playing (RP) both in training healthcare (HC) professionals to implement tools and improvement actions based on Lean principles, and in supporting group discussion and the sharing of different competencies for the development of Lean HC. Design/methodology/approach: The paper presents the case study of an RP simulation called LEAN HEALTHCARE LAB, which is used to train HC professionals at Siena University Hospital. The paper reports and discusses the results of a specific two-day simulation session and of a questionnaire that was distributed to gather feedback from the participants. Findings: The paper verifies the potentials of RP to be a powerful educational and training tool that is able to stimulate the HC participants to apply Lean thinking principles and share their competencies in collaborative decision-making processes. Research limitations/implications: The study provides data in reference to one single simulation session, although the game has already been applied several times in different HC organizations with very similar outcomes. Moreover, a more in-depth analysis of players’ perceptions and decisions could be performed using different tools in addition to the adopted questionnaire. Practical implications: RP games (RPGs) are effective training and educational tools for HC professionals. They offer benefits and learning conditions which are definitely different if compared with more conventional education programs for HC professionals. Originality/value: While previous studies have extensively discussed the potentialities of RPG and simulations in training programs, only a few articles have discussed the RP adoption for Lean thinking and even less to educate HC professionals on Lean principles and tools.

The OHIO (Odin Hospital Indoor cOmpass) project received funding from the European Union’s Horizon 2020 research and innovation action program, via ODIN–Open Call, which is issued and executed under the ODIN project and focuses on enhancing hospital safety, productivity, and quality by introducing digital solutions, such as the Internet of Things (IoT), robotics, and artificial intelligence (AI). OHIO aims to enhance the productivity and quality of medical equipment maintenance activities within the pilot hospital, “Le Scotte” in Siena (Italy), by leveraging internal informational resources. OHIO will also be completely integrated with the ODIN platform, taking advantage of the available services and functionalities. OHIO exploits Bluetooth Low Energy (BLE) tags and antennas together with the resources provided by the ODIN platform to develop a complex ontology-based IoT framework, which acts as a central cockpit for the maintenance of medical equipment through a central management web application and an indoor real-time location system (RTLS) for mobile devices. The application programmable interfaces (APIs) are based on REST architecture for seamless data exchange and integration with the hospital’s existing computer-aided facility management (CAFM) and computerized maintenance management system (CMMS) software. The outcomes of the project are assessed both with quantitative and qualitative methods, by evaluating key performance indicators (KPIs) extracted from the literature and performing a preliminary usability test on both the whole system and the graphic user interfaces (GUIs) of the developed applications. The test implementation demonstrates improvements in maintenance timings, including a reduction in maintenance operation delays, duration of maintenance tasks, and equipment downtime. Usability post-test questionnaires show positive feedback regarding the usability and effectiveness of the applications. The OHIO framework enhanced the effectiveness of medical equipment maintenance by integrating existing software with newly designed, enhanced interfaces. The research also indicates possibilities for scaling up the developed methods and applications to additional large-scale pilot hospitals within the ODIN network.

Purpose: This paper aims to stimulate interest in the potentials of serious games within organizations. Through the examination of a case study, emphasis is given to serious games designed for health care (HC) organizations that are adopting lean thinking principles and tools. Design/methodology/approach: The paper discusses how serious games can be designed and implemented in practice by describing a case study based on a HC organization. The program, now in its second year, has been used extensively to train HC professionals. Findings: The article is based on the authors’ firsthand experience with serious games and the outcome of several projects carried out in the HC setting under analysis. Serious games were found to be powerful training and management development tools as well as engaging environments for professionals. Specifically, The Lean Healthcare Lab supported professionals in their use and implementation of several Lean principles and techniques. Research limitations/implications: The article suggests the opportunity to evaluate the effectiveness of serious games also to improve team performance and develop leadership skills. Practical implications: Serious games have an enormous potential in sustaining processes of both individual and organizational learning, as well as facilitating improved teamwork. Moreover, serious games are very effective educational tools when compared to more conventional programs. Originality/value: The approach described in this study can be used to design and implement serious games in any type of organization, in particular, those employing highly skilled professionals. Additionally, this article highlights how serious games can provide learners with a simulated close-to-reality environment where they are challenged to develop policies and use a variety of Lean and management tools.