Job morale is a complex phenomenon and currently has no universally agreed-on definition.
1,2 In a broad sense, it is undecided whether it is a group
3,4 or individual
2,5,6 concept or whether it is generalizable or context dependent.
3,7-10 There is also little agreement about how job morale should be measured.
1,2 Despite this ongoing debate, much of the literature refers to the importance of job satisfaction, job motivation, and job burnout in the assessment of job morale. Therefore, these 3 factors can be seen as indicators of job morale
11 and are often measured using standardized methods. By measuring these indicators, positive job morale of health care professionals has been found to be an important factor for the provision of high-quality health care. It has been associated with better recruitment and retention of medical staff
12 as well as better quality of care.
13-16 A number of studies have found that better job-related well-being among health care staff is associated with higher patient satisfaction and better patient experiences of care.
13,16,17 The World Health Organization suggests that higher job morale can contribute positively to 3 domains, ie, the accessibility, safety, and acceptability of care.
18 In low- and middle-income counties (LMICs), significant shortages, maldistribution, and absenteeism of health care staff have a negative impact on services and could potentially lower the morale of staff working within services.
19-21 If interventions were targeted to improve job morale, it could be possible to reduce spending on staff turnover and absences from illness.
20 Improved job morale could also address issues of inadequate job performance in settings with scarce resources.
22 Finally, qualified physicians and dentists have received the most extensive and expensive training of health care professionals and are at the center of health care provision. However, data suggest that many qualified physicians are moving away from LMICs to work in high-income countries (HICs).
23 Job morale may be a factor in this move and therefore must be explored to enable LMICs to retain qualified physicians and dentists.