This research explains the perceptions of university students regarding the use of ChatGPT in their learning and research. The research is based on evidence provided in articles that were considered in a systematic literature review using the PRISMA model. The motivation for this study was informed by a realization that there are limited studies that provide a comprehensive understanding of students’ perceptions regarding the use of ChatGPT in learning and research. Many existing studies either focus on educators’ perceptions or isolated cases of empirical studies. It is therefore not clear what factors influence students’ adoption of ChatGPT. This gap was addressed by this study by conducting a systematic literature review to identify factors influencing the adoption of ChatGPT, the positive impact of ChatGPT on students’ education and the concerns raised by students regarding the integration of ChatGPT into academic practice. The research focus was on articles that discuss the students’ perceptions of ChatGPT, all of which were drawn from Google Scholar. In total 32 articles were considered for analysis for this study and in this paper, we present five constructs that influence the adoption of ChatGPT in academic activities. Even though the students’ perceptions of ChatGPT are widely varied, the findings of this research show that students concur that ChatGPT has a positive influence on their learning. The students further highlighted concerns relating to their use of ChatGPT in learning, which could be improved if the tool’s educational effectiveness is to be realized. The contribution of this study is three-fold. First, the findings of this research explain the perceptions of students about using ChatGPT in academic practice. Second, the results of this study inform the university management and policymakers about how to effectively integrate ChatGPT into the education system. Third, the study suggests, recommends, and guides educators who wish to incorporate this new, powerful tool (ChatGPT) into their teaching.

The South African Journal of Information Management explores the latest developments and trends in information and knowledge management to offer research that can be used to further the application of sound information and knowledge management practice.

Background: The current digital transformation has resulted in a greater emphasis on the training of healthcare professionals. Therefore, adoption of virtual and augmented reality technologies in South African hospitals is hindered by the lack of service delivery by healthcare professionals. Aim: The study aims to examine the applications of virtual and augmented reality in healthcare training for application, efficacy for healthcare professionals. Setting: South African hospitals. Methods: This study presents a systematic literature review guided by the PRISMA framework that evaluates the efficacy of virtual and augmented reality training in enhancing the abilities of healthcare professionals. A search was performed via the Scopus and Google Scholar databases, covering the period from 2019 to 2024. Results: Initial studies suggest that the healthcare sector has a limited understanding of the concepts of virtual reality (VR) and augmented reality (AR). Furthermore, virtual and augmented reality technologies employ more sophisticated techniques than physical training for comprehension by creating a simulated environment. Conclusion: The research article indicates that training through patient simulation is an effective method for educating healthcare professionals prior to healthcare professionals’ clinical practice. Healthcare professionals are allowed to cultivate vital abilities and engage in practice sessions without the potential of inflicting harm on actual patients. The application of human practice can be achieved in either a clinical setting or a simulation laboratory. Contribution: This study significantly contributes to the healthcare sector by examining the adoption of virtual and augmented reality.

Background: Patient records are essential to healthcare professionals access to health information, allow them to assess symptoms and signs across a wider temporal range and improve diagnosis and treatment. The study acknowledged the significance of healthcare informatics such as Smart Card Technology (SCT) in today’s dynamic health systems. Objectives: This study aimed to investigate factors that influence healthcare professionals’ intentions to use SCT in public healthcare. Method: The study adopted a quantitative research approach using questionnaire surveys as a means to collect data from a total of 406 healthcare professionals from hospitals in Tshwane. Results: The findings showed that all of the variables based on the diffusion of innovation (DOI) theory, including behavioural intention (BI), social influence (SI), service quality (SQ), user satisfaction (US), compatibility (C), system use (SU) and information quality (IQ), as well as the health unified theory of acceptance of user technology (HUTAUT), DeLone and McLean’s Information Systems Success (D&M ISS) model, had a positive impact on the intention to use the SCT. Continued use of SCT was positively correlated with user satisfaction and found a favourable correlation between BI and all of the factors. Conclusion: The healthcare professionals’ intention to utilise SCT was notably impacted by various factors, including SI, SQ, US, C, SU and IQ. These factors collectively influence the intention to utilise the SCT. In addition, these findings show that BI has an impact on the intention to utilise SCT. Contribution: The results offer a more profound understanding of the variables that impact the use of SCT to improve patient outcomes. In developing countries, public hospitals can enhance their technology acceptance by utilising the SCT adoption framework. Furthermore, this study only included healthcare professionals who worked for public hospitals; to provide a more complete picture of both sectors, future research might concentrate on a target group of healthcare professionals who worked for both public and private hospitals. In addition, future studies should examine patient perceptions regarding the use of SCT in healthcare delivery and the characteristics that encourage patients to adopt and use the technology.

Background: Open government policies, strategic documents and the use of information and communication technology tools are enablers of good governance, which is reflected in citizens’ satisfaction. Despite numerous open government initiatives introduced by various governments worldwide, there is insufficient literature detailing how open government influences governance in a typical municipality. Objectives: The main objective of this research is to investigate the adoption of open government initiatives in a typical South African municipality. Method: This study utilised institutional theory as a lens, as it accurately describes the setting of government, specifically at the municipal level. The researchers chose a purposeful sample of employees from the Buffalo City Metropolitan Municipality and employed an interpretive inductive qualitative case study method to uncover how open government policies and strategic documents facilitate good governance. Results: Data were collected through interviews, and thematic and content analysis were applied to analyse the collected data, uncovering depth and richness. The identified themes emerged from the website, call centres, social media and letters used to communicate with citizens. Conclusion: The study concludes that it is necessary to develop applications to assist government administration and enable citizens to interact in real time through live chats, discussions and online document reviews. Contribution: This study contributes to our understanding of institutional theory, which is inherently complex because of the governmental environment. It particularly focusses on the linkages, networks and couplings between public problems and public jurisdictions, highlighting their high interdependence.

Objectives: Integration of social media (SM) with mobile health (mHealth) platforms presents significant potential to address the persistent challenge of disengagement in digital health interventions among young people. However, empirical evidence supporting this combined approach remains limited, as SM and mHealth are often examined in isolation. This systematic review aimed to identify and synthesise the determinants influencing the participation in SM and mHealth interventions for behaviour change among young people aged 14 to 35 years. Methods: A systematic search of Scopus, Web of Science, PubMed, and the ACM Digital Library was conducted to identify peer-reviewed empirical studies published between 2019 and 2024. The review followed the PRISMA framework. Eligible studies examined health behaviour interventions that employ mobile or web-based platforms accessible via smartphones or wearables. Thematic synthesis drew on constructs from the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Expectation-Confirmation Model (ECM) to interpret determinants of engagement. Results: Twenty studies met the inclusion criteria, representing diverse geographical contexts, with 35% from the USA and 15% each from South Africa and Australia, while other regions contributed 10% and 5% each. Sexual and reproductive health (55%) was the most common intervention focus above other health domains. Determinants of sustained engagement were identified at three levels: (i) user-level (ii) intervention-level and (iii) contextual-level factors. Engagement was highest when interventions aligned with behavioural readiness, provided peer-reinforced support, and offered user-centred adaptive design. Conversely, digital inequities, privacy concerns, and commercial algorithmic bias constrained participation in low-resource settings. Conclusion: Sustained engagement depends on user motivation, health awareness, cultural and gender sensitivity, and equitable digital access. While integration improves behavioural adherence through social reinforcement and personalisation, risks linked to data privacy, misinformation, and commercial exploitation necessitate robust ethical governance. Context-responsive, rights-based, and gender-inclusive digital health strategies are essential to ensure equitable participation and sustained behavioural outcomes among young people.