Background: In Agile software development, an essential initial stage is eliciting software requirements. This process engages stakeholders to achieve comprehensive results. However, a common issue is the variance in domain and technical knowledge among stakeholders, potentially impacting the quality of software requirements elicitation. Objective: Understanding the characteristics of user stories produced by stakeholders becomes crucial, particularly considering the differences in domain and technical knowledge. This study aims to compare the characteristics of user stories generated by stakeholders with varying backgrounds in domain and technical expertise. Methods: The initial step involves categorizing respondents into distinct stakeholder groups. Three stakeholders are involved in this study, constituting a combination of those with high and low technical and domain knowledge. Subsequently, data collection of user stories is conducted across various case studies. Finally, the acquired user stories are analyzed for further insights. Results: The analysis reveals variations in user stories generated by the three stakeholder categories across the three case studies. Stakeholders with domain knowledge tend to focus on 'what' aspects with task elements and 'why' aspects with hard-goal elements. Meanwhile, technical knowledge crafts user stories with capability elements in the 'what' aspect. Utilizing the QUS framework, it is evident that technical knowledge consistently produces a higher number of high-quality user stories across all quality categories, Conclusion: The contribution offered by this study lies in determining the distinct characteristics of user stories produced by different types of stakeholders, focusing on disparities in domain and technical knowledge. The study highlights the comparison of various characteristics of user story elements, such as hard-goals, soft-goals, tasks, or capabilities, and assesses the quality of user stories based on the user story framework. Additionally, it endorse the importance of process innovation in shaping the requirements gathering process and subsequently influencing the quality of user stories. Keywords: User story, Agile Software Development, Requirements Elicitation, Stakeholder, Domain Knowledge, Process Innovation Background: In Agile software development, an essential initial stage is eliciting software requirements. This process engages stakeholders to achieve comprehensive results. However, a common issue is the variance in domain and technical knowledge among stakeholders, potentially impacting the quality of software requirements elicitation. Objective: Understanding the characteristics of user stories produced by stakeholders becomes crucial, particularly considering the differences in domain and technical knowledge. This study aims to compare the characteristics of user stories generated by stakeholders with varying backgrounds in domain and technical expertise. Methods: The initial step involves categorizing respondents into distinct stakeholder groups. Three stakeholders are involved in this study, constituting a combination of those with high and low technical and domain knowledge. Subsequently, data collection of user stories is conducted across various case studies. Finally, the acquired user stories are analyzed for further insights. Results: The analysis reveals variations in user stories generated by the three stakeholder categories across the three case studies. Stakeholders with domain knowledge tend to focus on 'what' aspects with task elements and 'why' aspects with hard-goal elements. Meanwhile, technical knowledge crafts user stories with capability elements in the 'what' aspect. Utilizing the QUS framework, it is evident that technical knowledge consistently produces a higher number of high-quality user stories across all quality categories, Conclusion: The contribution offered by this study lies in determining the distinct characteristics of user stories produced by different types of stakeholders, focusing on disparities in domain and technical knowledge. The study highlights the comparison of various characteristics of user story elements, such as hard-goals, soft-goals, tasks, or capabilities, and assesses the quality of user stories based on the user story framework. Additionally, it endorse the importance of process innovation in shaping the requirements gathering process and subsequently influencing the quality of user stories. Keywords: User story, Agile Software Development, Requirements Elicitation, Stakeholder, Domain Knowledge, Process Innovation

Since the booming of “big data” or “data analytic” topics, it has drawn attention toward several research areas such as: student behavior classification, video surveillance, automatic navigation and etc. This paper present k-mean clustering technique to monitor and assess the student performance and behavior as well as give improvement toward e-learning system in the future. Data set of student performance along with teacher attributes are collected then analyzed, it was filtered into 6 attributes of teacher that may potentially affect the student performance. Afterwards, k-mean clustering applied into the filtered data set to generate particular cluster number. The result reveal that Teacher1 statistically hold the highest density (0.27) and teachers with good speech/lectures tend to have strong correlation with another factor such as: commitment of teacher on preparing lecture material and time management utilization. If this synergy between teacher and student running flawlessly, it will be great achievement for e-learning system to the society.

Social learning network analysis is a potential approach to analyze the behaviour of students in collaborative work. However, most of the previous works focus on asynchronous discussion forum as the learning activity. Very few of them are trying to analyze the students' collaborative work while using wiki e-learning. This paper proposes the degree centrality and eigenvector method for identifying the collaborative work of students while in wiki e-learning. The log data of the Moodle e-learning system is observed that records the students' activities and actions while using wiki. The result shows that there is a close similarity between the degree centrality and the eigenvector. The result also reveals the students who obtain high outdegree values. Furthermore, Agent_1 and Agent_12 represent the students who obtained high outdegree values, which mean these two nodes are acting as source providers that able to supply information and knowledge through the network. This result also strengthened by value of closeness and betweenness where Agent_1 and Agent_12 leading on this measurement. The high closeness value of Agent_1 and Agent_12 will lead into fast spreading information since they have fastest route and has the most direct route to the other node inside the network, thus collaborative work is easy to be initialized by these Agents. This work has successfully identified collaborative work of student. This finding is believed to bring enormous benefit on the e-learning system improvement in the future.