Purpose of the Study: This paper investigates high performers as those who are highly competent and possess the necessary skills for a job. In conducting businesses globally, public employees are also exposed to diverse cultural situations. Due to cultural challenges and complexities, public sector employees in Malaysia need to embrace the right capabilities to deal effectively with global customers. One of the key managerial competencies needed for dealing effectively with people from different cultural backgrounds is cultural intelligence or cultural quotient (CQ). The purpose of this study is to investigate the relationship between CQ, task performance, and contextual performance in a cross-cultural context. Methodology: The data used for this study is derived from the questionnaire survey distributed among Malaysian public service employees in two selected government agencies. A total number of 174 valid responses were successfully obtained. Data were analyzed using Partial Lease Square (PLS) and Structural Equation Modeling (SEM). Results: The results showed that knowledge CQ and drive CQ have positive influence on employees’ task performance and contextual performance. The findings of this study have important implications for organizations. Our study provides empirical evidence that CQ can serve as a predictor for employee’s work performance in a cross-cultural situation. Implications: This study implements a valuable contribution to the body of knowledge in the fields of human resource management and cross-cultural management studies in Malaysia. It also augments the growing corpus of literature related to the concept of CQ and individual work performance. Human resource management (HRM) should focus on developing employee’s CQ so that they are able to connect and adapt in any global business environment. CQ can be enhanced through proper guidance, training, and development programs.

Purpose of the study: The aim of this paper is to boost the knowledge regarding globalization and its impact on international business. International business is a vast range of business activities involving the exchange of goods and services among individuals and businesses across national borders. In conjunction with the galloping of globalization, international business has been a topic among business executives and has drawn the attention of all industries. Methodology: Data for this study were obtained from existing literatures on the role of globalization and its impact on international business. The methodology relied on existing previous literature on the subject being dealt with. Findings: Globalization in the international era and the contrasts between countries result in both opportunities and threats to international businesses. Therefore, all business entities need to bear in mind and take notes on any changes in the globalized business environment when executing any adjustment and resolution and in administering current international operations. Implication: The present study broke down how the various types of globalization affected international business. A firm’s competency to trade goods and services internationally, transfer their production to other countries, and pick up the knowledge from abroad on the efficiency of operation. It has been growing due to the technological advancement, rising earnings, liberalization of cross-border movements and cooperative arrangements among nations.

This work is licensed under a Creative Commons Attribution 4.0 International License. Abstract The current COVID-19 pandemic has caused people

The study investigated the determinants of m-banking adoption among generation Y (Gen-Y) in Malaysia. The study underpinned the technology acceptance model as the main guideline or a blueprint for analyzing the research model. The study applied a survey research design and investigated structural equation modeling (SEM) under the partial least-square SEM (PLS-SEM) technique using SmartPLS 2.0. A total 358 m-banking users in Malaysia were exerted as respondents who were randomly selected and then investigated. The results of the analysis conducted with PLS-SEM reveal the existence of usage convenience, facilitating conditions, and personal innovation in information technology that has been remarkably influenced by the outlooks that have adopted m-banking in the country of Malaysia. In addition, the usage convenience that has been felt and facilitated by the conditions found can affect the appraised practicality of m-banking remarkably. Finally, the usage convenience of m-banking that is felt among Gen-Y in Malaysia is influenced by the remarkable activation of personal conditions and innovations exerted in information technology.