Due to the digital transformation, organizations have incorporated technologies in all areas of the company, creating digital business ecosystems. These in turn, with the tools that compose it, influence the satisfaction of stakeholders and business performance. The objective of this research is to know how the digital business ecosystem affects customer and employee satisfaction and whether this satisfaction has an impact on business performance. To achieve this objective, a model is proposed to which a PLS technique is applied to a sample of 1319 Spanish SMEs. The results of this innovative study show, on the one hand, a positive relationship of the digital business ecosystem with the satisfaction of both stakeholders, and, on the other hand, and as the main contribution of this study, it has been found that employee satisfaction positively influences business performance. This research offers a novel model capable of relating how the satisfaction of both customers and employees in a digital environment improves business performance. It also contributes to the literature by widening the field of study and overcomes a new gap for SMEs.

This study investigates the influence of digital entrepreneurship on tourism business performance in cross-border regions, focusing on the La Raya/A Raia border territory between Spain and Portugal. Using a qualitative multiple case study methodology, we conducted semi-structured interviews with 12 tourism entrepreneurs equally distributed across both countries. Through systematic analysis using ATLAS.ti, we examine how external factors (legal frameworks, market access, ecosystem barriers) and internal factors (organizational culture, human resources, technology adoption) condition digital transformation in this unique geographical context. Our findings reveal that the border effect simultaneously acts as a barrier and catalyst for digital innovation, creating distinctive dynamics not captured in traditional entrepreneurship models. The study identifies three emerging variables: Border Effect, Digital Sustainability, and Digital Resilience, which significantly influence business performance. The research contributes to cross-border contexts and provides practical insights for entrepreneurs, policymakers, and regional development agencies seeking to foster digital transformation in peripheral territories.