Nowadays, innovation is valued as being of utmost significance when evaluating measures of sustainable development and performance constructs. The current research develops investigations into the field of frugal innovation (FI) and how this process can contribute to business sustainability. This study performs a comprehensive evaluation of scientific production through the quantitative method of bibliometric analysis to facilitate our understanding of the current structure of studies and to highlight future research paths on FI and business sustainability. The paper maps the literature by narrowing its research topics and identifying certain patterns. Using the Web of Science database (WoS) on a sample of 2072 documents, descriptive and performance analyses were conducted. The VOSviewer software was used to perform the science mapping of the conceptual, intellectual, and social structure that provides scholars with a quantified and graphic representation of the FI and business sustainability field. The trend towards the analysis of business sustainability and consumer behaviour in the context of FI is highlighted. Annual scientific production and citation analysis reveal significant growth in international interest and scientific production, indicating an increasing line of inquiry for this topic at the start of the twenty-first century. The prominent scholars in the field are of European origin, while the highly active countries in the subject of FI and business sustainability are the USA, Germany, England, the Netherlands, and India, with major collaborations across the globe. This paper covers the limits identified by previous scholars by detailing the knowledge base and by using science mapping tools to document the structure of the literature; distinguish key journals, articles, and authors; and highlight new emerging topics of research.

In any country, the healthcare system is an important sector whose major goal is to provide high-quality medical services and goods to maximize patient satisfaction. The purpose of this research is to introduce an analytical approach for presenting and classifying healthcare quality aspects which might have an impact on patient satisfaction. Therefore, this perspective is achieved by implementing an integrated Kano and fuzzy analytical hierarchy process (FAHP) Model which will grant the support for creating better and improved business strategies, as well as an efficient resource allocation. Our contribution to the literature focuses on the advantage of using an integrated Kano Model and a fuzzy analytical hierarchy process in classifying patients’ needs based on healthcare quality attributes regarding the healthcare staff and clinic’s facility design. Furthermore, this contribution represents a base for further research and completes with the efficiency and sustainability of the fuzzy analytical hierarchy process applied to the healthcare system. The results suggest that healthcare providers should focus more on performance attributes, to increase patient satisfaction.

In almost every year, the Romanian sanitary system brings different changes for its patients, more or less beneficial for their interest. New development opportunities should take into consideration the main consumers’ needs. Last year’s profs confirm the fact that the sanitary system cannot have a sudden improvement, most certain a detailed analysis and a deficiencies’ gradual improvement it’s necessary in order to be able to realize a change. One thing is clear for the sanitary system, as long as the hospitals’ and clinics’ managers are not able to clearly and correctly define the “quality” notion, most certainly quality management is almost impossible. This is why, we consider that the first steps for starting an improvement process must have as a departure point the “patients’ voice”, what displeases the patients as well as its needs regarding a qualitative sanitary system and the aspects on which the ordinary Romanian patient can’t even imagine. This paper will analyze an apparently minor aspect, but mostly with dramatically consequence, which is the phenomenon of waiting time in front of the medical cabinet, a analyze realized with the help of two statistical tools-ANOVA analyses and regression analyses.

In almost every year, the Romanian sanitary system brings different changes for its patients, more or less beneficial for their interest. New development opportunities should take into consideration the main consumers’ needs. Last year’s profs confirm the fact that the sanitary system cannot have a sudden improvement, most certain a detailed analysis and a deficiencies’ gradual improvement it’s necessary in order to be able to realize a change. One thing is clear for the sanitary system, as long as the hospitals’ and clinics’ managers are not able to clearly and correctly define the “quality” notion, most certainly quality management is almost impossible. This is why, we consider that the first steps for starting an improvement process must have as a departure point the “patients’ voice”, what displeases the patients as well as its needs regarding a qualitative sanitary system and the aspects on which the ordinary Romanian patient can’t even imagine. This paper will analyze an apparently minor aspect, but mostly with dramatically consequence, which is the phenomenon of waiting time in front of the medical cabinet, a analyze realized with the help of two statistical tools-ANOVA analyses and regression analyses.