This paper explores the transformative potential of digital platforms in fostering resilient and intelligent urban environments, a critical need considering rapid urbanization and climate change. Through a comparative analysis of various digital platforms in global cities, this study identifies their role in enhancing operational efficiency, participatory governance, and urban innovation. Utilizing a structured maturity model based on the ISO 37123 standard for resilient communities, this research highlights the specific challenges faced by cities at different stages of digital transformation and provides practical recommendations for implementing digital solutions that integrate resilience, sustainability, and smart governance. The analysis underscores the importance of aligning digital platform development with the United Nations Sustainable Development Goals (SDGs), offering a pathway for cities to enhance resilience, optimize resource use, and promote citizen engagement.

Objective – To develop a strategic map based on the Balanced Scorecard (BSC) to guide public policies aimed at urban resilience and environmental sustainability.Methodology – The application of the BSC to the public sector, including a literature review, legislative analysis, data collection, and a SWOT matrix to assess urban resilience.Originality/Relevance – The adaptation of the BSC to urban strategic planning, addressing a theoretical gap and aligning public policies with sustainability principles.Results – The development of a strategic map with objectives tailored to the municipality’s needs.Theoretical/Methodological Contributions – To demonstrate the feasibility of using the BSC in public administration, providing a replicable methodology for other cities.Social and Environmental Contributions – The proposal of guidelines for environmental sustainability, waste management, and enhanced community engagement in building resilient cities.