This paper focuses on volunteer tourism as a sustainable form of tourism relating to the volunteer service at a tourism destination and specific tourism activities. The aim of the paper is to explore volunteer tourism in Slovakia with examples of organized events, especially to search exactly how event’s organizers support the development of domestic and inbound volunteer tourism in Slovakia. This paper is based on a sociological survey. We addressed 653 heterogeneous event’s organizers in Slovakia. 18% of them participated in the questionnaire survey. The collected data were processed by selected mathematical and statistical methods in SPSS statistics program. As such, we found most events organizers team up with volunteers. Only half of the organizers cooperate with local volunteers, while the second half also support the development of volunteer tourism engaging in voluntourism. In the case of attractive events, the engagement of voluntourists could be more effective. The current situation has resulted from missing information about the management of volunteers but it could be improved through an e-manual for event organizers providing an outline guide for volunteer management.

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Mystery shopping can be characterized as a marketing method used for anonymous and objective evaluation of the quality of provided services. The method helps the owner of the company, where the mystery shopping is applied, to gain better images of processes in the company, information about employee behavior towards customers, quality of provided services, environment, atmosphere, etc. It is realized by mystery shoppers who give the owner the information about used services gained by secret purchases. The aim of the paper is to examine the use of the mystery shopping method as a tool for evaluating the sales process in hospitality facilities. We research the use of mystery shopping from two points of view. On one hand, based on the structured interviews with managers of mystery shopping agencies and, on the other hand, based on structured interviews with managers of hospitality facilities that use mystery shopping method. All researched companies agreed on the statement that mystery shopping is very good primary impulse for changes in the company but has to be followed by training and to achieve success and guests’ satisfaction devoted work of the management and all its employees is necessary.

The number of people with disabilities in the world is growing every year. When traveling, they encounter various barriers. The article focuses on Slovakia, a country in which accessible tourism has not yet been examined. It is the result of extensive research carried out in the years 2016 to 2020. The scientific goal of the article is to examine the tourism demand and the degree of adjustment of the tourism supply for visitors with physical disabilities in Slovakia and to find out the connection between the accessibility of the tourism facilities and the destinations attendance. Article emphasizes the need to improve the country's accessibility in tourism for visitors with disabilities. Research is based on the theoretical research methods, exploratory statistics, and correlation analysis to evaluate the accessibility of the supply in all self-governing regions in Slovakia. It analyzes the demand of the visitors with disabilities based on the results of a qualitative survey carried out by the method of sociological questioning using the standardized interview technique with the representatives of associations for people with disabilities (19). The results of the research show that people with disabilities want to travel and urge the lack of accessibility of tourism attractions and facilities and on the various types of barriers. The research sample consists of 11,281 tourism supply facilities in Slovakia. The results of the research points to an insufficient rate of accessibility of the country (19.7%) for visitors with physical disabilities and the need for higher investments in debarierization of the environment, which can make the whole country more attractive and increase its importance on the international tourism market.