In the current era of extensive data usage across industries, data collection, preservation, utilization, and organization has become more challenging and nuanced because it is necessary to consider critical concerns such as data security, privacy, and legal issues, apart from efficiency issues. As a result, Thai government initiated the idea and effort to implement data governance throughout the government agency. This paper showcases the implementation of data governance in a governmental research organization with highly diverse structured and unstructured data. The implementation follows international standards and the guidelines of the Digital Government Development Agency (DGA). The executives set up the working body, including the Data Governance Council and Data Stewards, responsible for setting up and deploying policies and regulations. Creating awareness and the necessary infrastructure are the main focuses in the first-year phase. The metadata was designed to extend DGA's version and match the organization's unique requirements. A data catalog platform was developed accordingly. We organized activities to boost employee awareness and participation, including advertising and data catalog platform training. By the end of the first year of implementation, every organization unit had registered at least one data record into the data catalog.

The usage of Open Government Data (OGD) can enable the government transparency for better governance, increase citizen collaboration, and promote innovation through public service improvement. OGD initiatives involve different stakeholders and complex publishing guidelines. In general, governments initiate OGD in their countries and provide the government-run portals to support the provision and consumption process of OGD. Insufficient usage of OGD and limited provision by the government is a great challenge to OGD development. Monitoring the operation and constantly analyzing the usage can be beneficial for OGD policymakers to gain insight into usage, to plan, and to enact the law to support the OGD initiative. This study proposes a Business Intelligence (BI) framework to analyze OGD portal datasets and its usage. The data from Thailand's OGD (ThOGD) portal was derived to validate our framework. The work focuses on designing and implementing the BI framework. We demonstrated the features of the prototyped BI system in supporting the analysis through various data visualization.

An Open Government Data (OGD) portal assessment is necessary to track and monitor the progress of the OGD initiative and to drive improvement. Although OGD benchmarks typically focus on assessing and ranking OGD portals, few have been developed specifically for internal process improvement within the portal. This paper proposes a gap analysis framework to support the Plan–Do–Check–Act (PDCA) cycle to guide OGD portal improvement. The framework adopted the Importance–Performance Analysis (IPA) to identify gaps in an OGD portal. The analysis measured the performance and importance of an OGD portal based on data provision and consumption activities. Several factors related to data provision and consumption activities are examined, including dataset creation, updates, views, searches, high-value datasets, resource formats, and user data requests. Gap analysis assessment results can help to identify the current situations of different areas on the portal and their gaps in achieving the objectives. A case study of the Data.go.th portal was conducted to exemplify and validate the framework’s adoption. The analysis results of the case study revealed existing patterns of relationships between data provision and consumption activities that can guide the improvement of similar OGD portals.