Leadership in an organizational environment is responsible for enabling team members to achieve their daily objectives. Leadership has evolved continuously over time, demonstrating flexibility as a core aspect of its essence. In an organizational setting, the feedback between leaders and led has great significance, particularly for teams with shared goals. This study aims to analyze the leader’s behavior using the Johari Window tool from the subordinates’ perspective in a food company, providing feedback on the leader’s behavior to foster a more harmonious relationship. This study adopts an applied methodology with a descriptive objective and qualitative approach, utilizing the Johari Window framework to conduct a case study. Data collection involved administering questionnaires to gather insights into the behavior of both the sector leader and those being led. The results indicate that 60% of employees have different perceptions from the sector manager, concentrated in the “Blind” area, suggesting infrequent feedback exchanges. This could occur in situations in which behaviors are visible to others, but unnoticed by the leader. Therefore, communication is a critical element in the management of an organization. When practiced clearly and objectively, managers can follow paths that lead to effective and efficient decision-making.