The article is conceptualized to shed more light on the existing theoretical fund by extending and deepening the understanding of perspectives of sustainable project management on the horizon towards Society 5.0. The purpose of the study is to enlighten the powerful contributor in shaping a phenomenon grounded on a human-centric society that empowers the long-term prosperity and well-being of all involved parties in a collective intelligence ecosystem. The paper opted for a research method that is based on secondary data collection using a systematic literature review approach. Referring to the existing theoretical fund, current trends in the macro environment on one hand, and the vision of Society 5.0 on the other, the research results signify transformation-related perspectives in the project management landscape towards a sustainable framework that fits the Society 5.0 context. The conclusion depicts limitations and contributions to both, theory, and practice.

Research question: The study aims to extend and deepen the understanding of maturity level of knowledge transfer effectiveness between project team members in an organization in which disruptive innovations and external forces foster acceleration of various types of changes within organization. Motivation / Idea: Banks in Serbia are characterized by dominant functional organizational structure in which knowledge is acquired and stored in well-established departments and branches. On the other hand, the banking sector in Serbia is going through transformation mainly due to external forces that accelerate significant changes, at the same time implying meaningful increase in number and types of projects which are becoming increasingly demanding and complex. These factors further imply a shift from functionally-based operations to project-based operations. A radical shift of temporary organization from functionally-oriented to project-oriented foster new challenges when knowledge transformation is in question. Accordingly, the purpose of this paper is to research predictors for knowledge transfer success between project teams and to reveal major barriers to knowledge transfer effectiveness in the banking sector. Data / Tools: This paper opted for a survey research method and the sampling frame includes 13 banks that operate in Serbia. Findings: Research results show that knowledge transformation between project team members is low. Moreover, very dynamic circumstances, projects complexity and tight deadlines create new challenges when knowledge transfer effectiveness is in question. Accordingly, research results show that organizational understanding, valuing and adequate support for knowledge acquisition and transfer represent significant indicators for knowledge transfer success within project teams in the banking industry of Serbia. Besides, individual readiness, efforts, capabilities and history of successful knowledge transfer play an important role in knowledge transformation success. Finally, regression analysis output disclosed that all observed aspects, i.e., characteristics of knowledge transfer, individual and organizational aspects represent significant simultaneous predictors for knowledge transfer success between project teams in the banking sector of Serbia. Contribution: The paper contributes to enriching the literature on knowledge transfer between project teams in an industry’s, country’s and regional contexts that have been poorly addressed so far. By focusing on this phenomenon, the paper contributes to project managers, strategic managers and policy makers by addressing the gap between importance of knowledge transfer in one hand, and poor project outcomes on the other.

The paper deals with the CRM performance measurement in the banking sectors of Serbia, Greece and India, using the integrated BSC and the customized ANP-BOCR approach. The BSC is used to develop and identify key financial and non-financial indicators attempting to holistically consider all related aspects on successful application of customer relationship management in banking. The customized ANP-BOCR model aims to prioritize the corresponding indicators to obtain more realistic performance results through the controlled hierarchy in the BOCR model. This study extends and deepens the performance measurement methodology based on the ANP-BOCR model and introduces a novel approach that is based on measuring scale customization, aiming at overcoming the major disadvantage of the original ANP-BOCR method which refers to the pair-comparison process. Thus, it provides a simple, efficient and effective way of data collection in geographically distant territories. The research findings depict poorly developed aspects of CRM in banking, that is, those indicators that may require further improvement to achieve outstanding organizational performances. Finally, the study shows that the applied methodological approach can be useful for benchmarking purposes in geographically distant territories, which further implies facilitating of strategies development towards achieving excellence in business. This paper can contribute to strategic management, financial management, innovation management, IT management and business decision-making in service organizations. JEL Classification: G21, L25, M20, C44, C8

The research composition sets out to extend and deepen the extant theoretical fund with a holistic perspective of the role of green society within the framework of Society 5.0. The purpose of the article is to move forward with tango diamond in a Collective Intelligence (Hybrid) Ecosystem concept and model, founded on human-centricity, sustainability and long-term prosperity and well-being. The study opted for a research method that is grounded on a systematic literature review approach, by utilizing a five-stage review process, taking into account the conceptual nature of the article. The research results signify that the role of green society goes beyond the traditional understanding of society and requires a notable transformation towards the desired effects of human-centric society doctrines. The innovative green society within Society 5.0 is substantial and multifaceted. The holistic sight of the contribution of green society goals and principles of a human-centric society is systematically depicted in the study, by pointing out that the framework is far more than a pattern and goes beyond conventional prospects, towards the development of a highly smart and healthy society and world. The research can make significant contributions to advancing understanding of green society, and the transition to a more equitable, healthy, sustainable and resilient future. The work may influence academic discourse, policy debates, and practical initiatives aimed at promoting sustainability and addressing global "green" and humanity challenges. The paper may contribute to all stakeholders interested in developing and implementing a healthy green society in a healthy human-centric society by approaching inclusive collaboration in a connected world and encouraging open innovation in managing change.