Purpose: This study aims to find evidence of the HEdPERF scale use for measuring the perceived service quality from the perspective of students in higher education institutions (HEIs) worldwide. Design/methodology/approach: A systematic review of the literature was conducted to find evidence of the scale use in articles published between January 2005 and May 2017, according to databases Emerald, SciELO, Scopus, Web of Science, and Wiley Online Library. The articles were searched on the databases on Jun 17, 2017 and at the end of the selection of articles, were kept 12 distinct documents. Findings: The articles found pointed towards classic SERVQUAL and SERVPERF scales as being well substantiated for measuring perceived service quality. The HEdPERF scale was applied in articles about perceived service quality in HEI in studies in Brazil, China, Croatia, India, Malaysia, Portugal, Sri Lanka and Turkey. Originality/value: The paper attempts to gather some articles on the measurement of service quality in higher education institutions, by the HEdPERF scale use. This study indicates that SERVPERF scale can also be an appropriate model to measure service quality in HEI context, that is, it is not yet possible to defend a single instrument as a standard for this purpose.

The study aims to present the industry's 4.0 concepts and facilities available on the market, applied in a German instrumentation and control industry in Brazil. The study aims to present advanced manufacturing technologies that are already being applied in the company studied. As a research method, a bibliographic review is done first, followed by a qualitative, quantitative and descriptive analysis of the results of a case study. The results are intended to present the company's maturity level in relation to Industry 4.0 (I.4.0) as well as to diagnose possible new applications to increase the control and monitoring of its activities. At the end of the paper, suggestions for future studies will be available to complement the methodology proposed in this study.

Increasing energy use, climate change and carbon dioxide (CO

Objective of the study – to identify the strategic profiles regarding climate change of water resources management companies that are part of the Carbon Disclosure Project (CDP) database, for the year 2019.Methodology / approach – an exploratory research was carried out using bibliographic and documentary research and multiple case studies. The data used come from the 2019 CDP database, analyzed according to the methodological structure of Kolk and Pinkse (2005). Data were analyzed using content analysis.Originality / Relevance – the results of this research serve as an indication of the vulnerability and contribution of the segment in the maintenance and security of the supply of quality water in the medium and long term.Main results – most water resource management organizations, still in 2019, fit the profiles of Cautious Planners and Emerging Planners and have as main strategic drivers the perception of opportunities, risks, and corporate responsibility, in that order.Theoretical / methodological contribution – as theoretical contributions, the work brings the analysis of organizational strategies, specifically of companies in the water resources area, aimed at mitigating climate change. The data analysis method adopted here can be used in other business segments that are directly related to natural resources.Social / management contributions – the survey results can support decisions and changes in corporate strategies for mitigating greenhouse gas emissions in the water resources segment, as well as public policies for planning and coping with climate change.