The quality services demanding by Islamic bank’s customers are increased due to the increasing of customer’s awareness on the quality services in Islamic banks. In evaluating the service quality, SERVQUAL instrument that divided by five dimensions which is reliability, responsiveness, tangibility, assurance and empathy will be used. So that, the main objective of this research is to investigate the impacts of (reliability, responsiveness, tangibility, assurance, empathy) on the satisfaction of the customer in the Islamic banking industry. The questionnaires are designed by adapting SERVQUAL model then distributed by employing the convenient sampling technique. Then, the data analysed using Statistical Package for Social Scientist (SPSS). The result indicated the relationship between assurance and empathy are very significance on customer satisfaction while reliability, responsiveness and tangibility are not significance on customer satisfaction.

This paper aims at exploring the comparison between bay’ al-salam and istisna’ from the perspective of their similarities and differences. For this purpose, the nature and conditions of bay’ al-salam and istisna’ contracts will be first discussed. Next, the paper will focus on the comparison between bay’ al-salam and istisna’. The paper is based on secondary data which is to compare bay’ al-salam and istisna’. This study found there were obvious differences and similarities between bay’ al-salam and istisna’. For instance, bay’ al-salam whereby people pay first and goods will be delivered later. In contrast, istisna’ sale is based on specification whereby price and goods are deliveredlater. This paper indeed gives an overview of these products.