Purpose: The purpose of this paper is to examine the relationships among supply chain management (SCM) practices and their impacts on firm financial and non‐financial performance. This paper contributes to SCM literature by exploring a structural model connecting the relationships among external customer‐firm‐supplier integration, internal SCM contextual factors, and various dimensions of firm performance.Design/methodology/approach: In order to understand the interactions between SCM practices and firm performance, this paper considers four internal contextual factors, namely: human resource management, quality data and reporting, design management, and process management. Three levels of firm performance are also examined in this paper, including internal operational performance, external customer satisfaction, and firm financial performance. A structural model was further constructed by integrating external SCM, internal SCM contextual factors, and firm performance. The sample data were collected from Taiwan information‐related industries, where firms are facing increased global competitive pressure and heavily utilize SCM to retain their competitive advantages.Findings: The results presented in this paper show that external customer‐firm‐supplier relation management positively impacts firm internal contextual factors, which in turn have positive effects on firm performance. This finding suggests that a successful implementation of SCM not only directly improves operational performance, but also indirectly enhances customer satisfaction and financial performance. In addition, higher financial performance is also attributable to better customer value resulting from the achievement of better customer satisfaction.Originality/value: This paper provides empirical evidence on the relationships among SCM practices and how they affect various levels of firm performance, which in turn, provides strategic insights on the relationship between SCM practices and firm performance.

This study investigates comparability of firms’ financial statement presentation, that is, the display of line items on financial statements. The line items that are displayed on financial statements are the result of disclosure choices such as placement, formatting, and aggregation. Given the emergence of machine-readable data (for example, XBRL-tags used in this paper in creating our test variable), a question arises about the relevance of items’ presentation on the face of the human-readable financial statements. This paper examines the relation between line-item comparability (based on the face of financial statements) and financial statement users’ judgments as proxied by attributes of analysts’ forecasts. We posit that greater line-item comparability likely lowers analysts’ processing costs and enhances analysts’ ability to evaluate firms’ economic performance. Our results indicate that greater line-item comparability is associated with more analyst coverage, increased forecast accuracy, reduced forecast dispersion, and greater timeliness of forecasts. Overall, these results suggest that comparability of line items on the face of financial statement enhances informativeness.