The study used a case study technique to investigate why the implementation of e-governance and ICT in government service provisioning has not resulted in a commensurate improvement in service delivery in Cross River State, Nigeria. It specifically investigates the effect of in-service training on civil servants' digital literacy, the consequent impact of e-governance implementation, and service delivery. The study finds that there was inadequate in-service training, which was partly caused by the cognitive disposition of civil servants who did not fully cooperate with the implementation of the e-governance reform. The study aligns with existing theories of institutional and organisational change which requires that organisational change requires realignment of beliefs and behavioral norms of organization members. The study recommends that the implementation of e-governance can only yield better results in effective service delivery if the civil servants are made to accept the reform and their digital literacy levels are significantly enhanced through appropriate in-service training.

Massive advances in information and communication technology have intensified the usage of digital technologies by organizations in the 21st century. This research aims to determine if ICT tools inhibit successful e-governance implementation and service delivery in the Cross River State Civil Service. The study’s theoretical basis was the Unified Theory of Acceptance and Use of Technology (UTAUT). To achieve its goal, the study used a mixed-methods research design. A total of 374 samples were drawn from a population of 1,123. The study’s questionnaire was administered using proportionate and random sampling approaches. An interview with thirteen (13) permanent secretaries of the ministries chosen for the study was also done. A one-way ANOVA was used to examine the quantitative data, while a descriptive evaluation was used to analyze the qualitative data. According to the investigation findings, the insufficiency of ICT tools hampers efficient service delivery in the Cross River State Civil Service. The findings also revealed that the problem of the insufficiency of digital tools is driven by insufficient budgetary availability for ICT financing. The study recommends adequate financing, digital literacy training, and the acquisition of ICT tools to promote successful e-governance implementation and service delivery.

The World Bank sponsored the Agro-Processing Productivity Enhancement and Livelihood Improvement Support (APPEALS) project in Cross River State, Nigeria, from 2017 to 2023. The project aimed to improve the storability and marketability of agricultural produce by establishing aggregation and cottage processing centres, as well as training farmers on post-harvest management systems, based on lessons learnt from previous food crises. As a result, the study aimed to determine whether establishing these centres and providing post-harvest management systems through APPEALS enhanced the storability and marketability of agricultural products by agribusinesses in the case study area. The study employs stakeholder theory as its theoretical framework. Data collection sources included primary sources (from questionnaires and interviews) and secondary sources (government publications, journals, and online materials) published between 2017 and 2025. The study used a mixed-methods design. From a population of 10,177 personnel from government agencies and project beneficiaries, a sample size of 509 was selected, proportionally allocated, with each respondent purposely chosen as either a facilitator or a beneficiary. Quantitative data were analysed using simple linear regression, while qualitative data were examined through descriptive analysis. The findings show that establishing aggregation and cottage processing centres through APPEALS and providing post-harvest management systems significantly improved the storability and marketability of agro-products by agribusinesses, with variance contributions of 12.4% and 6.2%, respectively. The results also indicate that stakeholders’ roles shaped the project outcomes. The study recommends expanding food safety training, integrating automation and ICT in food packaging and storage to enhance food security and sustainability, and providing clarity on stakeholders’ roles to foster better synergy and collaboration for improved policy outcomes.

Crude oil is crucial to Nigeria's economy, but it has led to environmental harm in the Niger Delta. This study evaluates the synergy between NOSDRA and the oil-bearing communities in Rivers and Delta States, in terms of oil spill reporting (detection function) and the realization of community engagement (preparedness function). It utilized the stakeholder theory and a descriptive survey methodology. The multi-stage sampling technique was used to select a population of 1,653,800 residents across 6 LGAs, including NOSDRA staff in Rivers and Delta States. A sample size of 400 participants was determined using Taro Yamane's formula, with a disproportionate stratified sample size of 20% purposively allocated to NOSDRA staff, while 80% was allocated to the local communities. The hypotheses raised were tested using Chi-Square statistical analysis with a tolerable alpha p-value of 0.05 level of significance. Results indicated low utilization of the digital reporting channels (at a p-value of 0.06 level of significance), and low perceived effectiveness of its community engagement programmes (at a p-value of 0.07 level of significance). Recommendations include enhancing the NOSDRA Act for better community engagement, integrating informal structures into spill reporting, improving funding, and establishing feedback mechanisms to improve trust and preparedness.