An ongoing challenge that enterprises currently face is that of fostering agile mindsets and behaviors among employees as necessary to achieve enterprise agility by leveraging IT. Although existing studies focus on the shortening business processes and adopting agile methods of system implementation, little attention is directed toward the “people” factor as a critical factor in enterprise agility. As a means to inspire agile mindsets and behaviors in employees, our study proposes an important concept, organizational identity of IT department which encourages organization members to achieve IT-enabled enterprise agility. We term such an identity as IT organizational identity. As rapid environmental changes continue, a firm's IT department should develop different types of IT organizational identities to maintain agile behaviors and mindsets among its employees. Therefore, our study reveals how IT departments can develop appropriate and positive organizational identity at various stages of organizational development.

Purpose: The purpose of this paper is to conceptualize how information technology (IT) enables supply chain (SC) network capabilities, which is to capitalize on SC’s existing set of resources and, at the same time, manage new combinations of SC resources to meet future market needs. The paper also develops SCM framework associated with IT-enabled SC network capabilities.Design/methodology/approach: Through a case study of a leading Taiwanese petrochemical corporation, qualitative data were gathered on the IT-related SC management practices, in terms of network resource mobilizing and adaptive co-management arrangements to enable SC network capability. This research is based primarily on the interviews of the case company, supplemented by archived documents, published books, and in-depth observations.Findings: Based on the evidence from the case, this study inductively develops a model that includes the operating processes with IT-enabled activities to achieve ambidextrous SC network capability, and the relevant framework functions in network resources and co-management activities include information co-governance, information interoperability, community engagement strategy, cyber-physical dexterity, and control enactment, which lead the SC alliances improvements for dynamic environmental changes.Practical implications: Practitioners may derive strategies and tactics from the current findings to help them implement innovative information technologies and setup SC framework, during SC network capability development, to achieve SC’s sustainable competence in a dynamic market.Originality/value: Researchers and practitioners may obtain a more complete view of IT-enabled SC network capability development. The proposed model reveals that developing IT-enabled SC network capabilities is a dynamic process whereby an organization’s major SC managerial activities are divided into specific network resource mobilizing and adaptive co-management arrangements.

In December 2019, the novel coronavirus 2019-nCoV, which has caused the latest public health emergency of international concern, began to spread with exponential speed around the whole world. To further the understanding of how media technologies contribute to knowledge management for a pandemic outbreak communication (POC), this paper, through Key-route main path analysis (MPA), investigates the research literature on POC. This paper found that studies on the main paths mainly focus on public cognition at the beginning and later the attention is transferred to how to fight against the outbreak and thus reveals the changing role of media technologies in knowledge management. To examine the dynamic structure of communication between government and public, this study relies on the “enactment” perspective to shed light on how the government makes sense of the media technologies and the circumstances of the pandemic to further knowledge management in POC.

Artificial intelligence (AI), which is reshaping the resource landscape by detecting patterns and structuring new rules within the medical industry, has been recognized as the latest disruptive innovation wave in the health-care industry. However, that has also caused a contradiction, which is between quantificationism logic and medical professionalism logic. To combine co-existing logics within a health-care organization, this research delivers a practical-oriented hybrid balancing model with multidimensional mechanisms to tackle dual institutional logics, including valuable data standard establishment, securable information interface design, and dynamic intelligent service development. This study extends our understanding of intelligent hospital development by examining the balance between AI techniques and professional medical service.

Purpose: The purpose of this paper is to identify the antecedent factors that foster and sustain the development of relational norms from a social exchange process perspective and articulates the mediating effect of relational norms on the relationship between inter-partner learning (IL) and IT co-sourcing performance.Design/methodology/approach: A total of 197 usable questionnaires were returned from 1,000 Taiwan enterprises. Results from a partial least squares method supported the hypothesis that relational norms serve as dependent variable (to IL) and independent (mediating) variable (to IT co-sourcing performance).Findings: The empirical results show that IL positively effects partnership identity and collaboration, while both significantly mediate the effects of IL on IT co-sourcing performance.Research limitations/implications: The research implications confirm that the relational norms which IT co-sourcing parties must include both attitudes and behavior simultaneously, and that IT co-sourcing will not produce good performance without both parties developing shared attitudes and collaborative behavior.Practical implications: Relational norms can play a critical mediation role to help ensure that both parties reach their common goals successfully and prevent the risk of their effort to cooperate together falling apart. Therefore, project managers have to take account of the importance of relational norms on inter-organizational cooperation or strategic alliances.Originality/value: This study creates opportunities for further cross-disciplinary studies of inter-firm co-sourcing project especially with regard to relational norms and knowledge sharing.