The aim of this study was to analyze the effectiveness of implementing an automated appointment confirmation system in a mental health clinic and to assess its impact on patient attendance, which may indirectly support the patient recovery process. The study was conducted at a mental health outpatient clinic in Gdańsk, Poland, and focused on medical appointments across three affiliated outpatient units. Data from 2019 and 2023 were compared, focusing particularly on the rate of missed appointments (relationship between number of visits that did not take place and total number of visits that were scheduled in the software), form return rates (the relationship between the number of forms returned by patients and the total number sent), and patient opinions regarding the usability of the new system. The results showed a significant reduction in no-show rates—from 18.55% to 7.01%—confirming the high effectiveness of the automated system. The form return rate reached 55.41%, with the highest engagement observed among individuals aged 35–44. Patient evaluation of the system was highly positive—over 93% found it intuitive and meeting their expectations. A proprietary software solution developed in Python, alongside databases and Microsoft Office Access/Excel tools, was used for data collection and analysis. The study demonstrated that a comprehensive approach, combining automated reminders with the ability for quick patient response and telephone support, is an effective tool for improving the accessibility and quality of healthcare services. The analysis also considered limitations related to digital barriers and identified directions for further research, including studies on how patient abstention from appointments affects their recovery process.

Introduction: The organization of mental health care is undergoing a transformation from an institutionalized model to a community-centered model. Due to the critical specialist workforce shortage, insufficient funding, and the large number of children in crisis, its implementation presents a challenge. The aim of this study is to analyze the current situation regarding access to system-based care under contracts with the National Health Fund in various provinces in Poland. Materials and Methods: Based on an analysis of data, resources available to patients were assessed—specifically, information was obtained from the National Health Fund website entitled “NFZ Treatment Waiting Times.” From this, the waiting times for appointments in child and adolescent mental health care facilities, the availability of mental health care facilities under contracts with the National Health Fund in Poland, legal acts, and data from the Central Statistical Office were extracted. Then, an analysis of the current accessibility to child and adolescent mental health services was conducted. The inclusion criteria for data sources were as follows: accessibility—the data had to be openly available to researchers without restrictions; credibility—the data had to be verified by individual health care facilities; usefulness—the data had to accurately reflect the actual availability of services and the needs within the child and adolescent psychiatric care system. Results: There are significant differences and deviations from the average number of facilities and waiting times when comparing the 16 provinces. Notably, some of the analyzed facilities are already operating within the framework of Child and Adolescent Mental Health Centers, where the mean waiting period for inpatient care is 105 days, the mean waiting period for day-care units is 61 days, and the mean waiting period for outpatient clinics is 257 days. The number of facilities is increasing under the reform, with new level I reference centers being opened, which ensures prevention and early support is provided by a pedagogue, psychologist, and non-medical staff, providing enhanced accessibility to care without the need for a visit to a child and adolescent psychiatrist, of whom there are only 579 for the entire child population in Poland. This metric primarily refers to first-time appointments in public institutions, with notable disparities between urban and rural areas. Conclusions: The development of the reform offers hope for quicker access to mental health support for children and adolescents. With the consistent implementation of the reform and further support from non-governmental organizations, there is a high chance of building an effective community-based model with a short waiting time for help and reducing ineffective hospitalizations, among other things, in terms of costs.