The multi-label customer reviews classification task aims to identify the different thoughts of customers about the product they are purchasing. Due to the impact of the COVID-19 pandemic, customers have become more prone to shopping online. As a consequence, the amount of text data on e-commerce is continuously increasing, which enables new studies to be carried out and important findings to be obtained with more detailed analysis. Nowadays, e-commerce customer reviews are analyzed by both researchers and sector experts, and are subject to many sentiment analysis studies. Herein, an analysis of customer reviews is carried out in order to obtain more in-depth thoughts about the product, rather than engaging in emotion-based analysis. Initially, we form a new customer reviews dataset made up of reviews by Turkish consumers in order to perform the proposed analysis. The created dataset contains more than 50,000 reviews in three different categories, and each review has multiple labels according to the comments made by the customers. Later, we applied machine learning methods employed for multi-label classification to the dataset. Finally, we compared and analyzed the results we obtained using a diverse set of statistical metrics. As a result of our experimental studies, we found the Micro Precision 0.9157, Micro Recall 0.8837, Micro F1 Score 0.8925, and Hamming Loss 0.0278 to be the most successful approaches.

Acute appendicitis is one of the most common emergency diseases in general surgery clinics. It is more common, especially between the ages of 10 and 30 years. Additionally, approximately 7% of the entire population is diagnosed with acute appendicitis at some time in their lives and requires surgery. The study aims to develop an easy, fast, and accurate estimation method for early acute appendicitis diagnosis using machine learning algorithms. Retrospective clinical records were analyzed with predictive data mining models. The predictive success of the models obtained by various machine learning algorithms was compared. A total of 595 clinical records were used in the study, including 348 males (58.49%) and 247 females (41.51%). It was found that the gradient boosted trees algorithm achieves the best success with an accurate prediction success of 95.31%. In this study, an estimation method based on machine learning was developed to identify individuals with acute appendicitis. It is thought that this method will benefit patients with signs of appendicitis, especially in emergency departments in hospitals.