Since the inception of the democratically elected post-apartheid government, South Africa has experienced growing numbers of protests about inadequate provision of basic municipal services. Recent studies have revealed that the poor performance of municipal officials contributes towards poor municipal service delivery. This article is based on a study which used qualitative key stakeholder interviews to analyse the performance of South African municipal officials, specifically in the delivery of services. It found that the following inter-related factors were responsible for the lack of performance: an unsupportive institutional environment, negative power struggles, over-regulation, political interference, a tense and bureaucratic environment, lack of coherent management systems, absence of a culture of excellence, poor skill utilisation, poor oversight mechanisms, weak capacity to engage in collaborations, and lack of trust between councillors from different political parties. The study concludes that for South African municipalities to meet their constitutional obligations to deliver optimal basic services to the people, the government must, inter alia, invest in building the capacity of municipal officials through the development of skills and other crucial local government interventions and transformations. The municipalities should also depoliticise local government and promote non-partisan appointment of municipal officials.

Recognising the growing interconnectivity of academic publishing with larger socio‐political shifts, this article charts the increasing momentum behind the push for greater epistemic diversity in academic journals. Our systematic review of PAD's publications from 1947 to May 2023 in Atlas.ti seeks to illuminate the operational factors steering the discourse. Using a structured approach, which is rooted in six constitutive varieties of epistemic justice, to guide a Foucauldian discourse analysis, the review gauges epistemic inclusivity in academic works. The results highlight the significance of decolonising knowledge, which is undergirded by pillars like hermeneutic and testimonial justice, the epistemic justice of interpretive burden, and metalinguistic awareness. Notably, the emphasis on citational justice emerges in the findings as an essential facet of testimonial justice.

Purpose: While there is an urgent need for clean water in Ghana and Nigeria, governments lack the financial means to do much to address this need. This does not mean that improving access to clean water is impossible. On the contrary, this paper argued that engaging citizens through co-production, as is already being done in developed countries in the fields of care-giving, waste management, healthcare and community policing, could provide a successful strategy. The purpose of this paper is to examine how public water facilities are being managed to improve and sustain access to clean water for domestic use in rural areas in Ghana and Nigeria.Design/methodology/approach: A survey interview with households and in-depth interviews with water professionals were conducted in Ghana and Nigeria to help the authors understand the practicalities of the co-production of clean water and how this is improving and maintaining access to clean water sources. The paper draws on a philosophical framework of “deep” citizen engagement to describe the merits of co-production and how it works in practice in developing countries.Findings: Based on the interviews with officials and surveys among the population of rural areas in the two countries studied, the authors found that the two countries vary significantly in their approach to water management decisions and the extent to which citizens are involved. Ghana’s approach seems much more successful than Nigeria when it comes to maintaining boreholes for water supply with the help of the population. In Nigeria, three-quarters of the public water facilities are non-functional, while in Ghana, community involvement in maintaining public water facilities has resulted in the sustained use of boreholes and eliminated the lack of access to clean water in many communities.Originality/value: This paper contributes to the practical understanding of co-production in developing countries and the potential of such co-production in improving clean water access. To the best of the authors’ knowledge, no previous scientific research has studied how co-production can improve and sustain access specifically to clean water sources in developing countries, and this paper aimed to fill this gap.

E‐governance is considered one of the most important factors in delivering and administering public services in modern societies. However, data show that many African countries are currently lagging behind countries in other parts of the world. This manuscript investigates how various factors, including economic prosperity, government effectiveness, and infrastructural support, contribute to the growth and effectiveness of e‐governance initiatives in 54 African countries. We specifically analyze the influence of three factors: economic prosperity (measured by GDP per capita), political competence (measured by government effectiveness), and infrastructural or technological support (measured by access to electricity). Panel data covering a 5‐year period were retrieved from databases of the United Nations and World Bank, and a multiple linear regression analysis was used to analyze the data. We found that the three factors influenced e‐governance to varying degrees. However, while infrastructural support and political competence were statistically significant, economic prosperity was not.

Purpose: This paper aims to explore police perspectives on community engagement strategies within the context of crime prevention in South Africa, focusing on Johannesburg metropolitan police stations. The study’s objective is to scrutinise the effectiveness and challenges of community policing strategies. Design/methodology/approach: Through a qualitative research approach, this study conducted unstructured interviews with station commanders and visible policing officers across 10 Johannesburg metropolitan police stations. Findings: The findings reveal that community policing strategies, such as community–policing forums, sector policing, street patrollers and social media utilisation, can effectively engage communities as partners in crime prevention. However, certain challenges such as resource limitations and difficulties in policing-specific regions, were also identified. Originality/value: This study contributes to the broader understanding of community–policing partnerships and the practical implications of community–policing strategies in South Africa, suggesting areas for improvement and adaptation to the unique South African context. This knowledge can help optimise efforts to foster stronger relationships between police and communities, bolster public trust and ultimately improve crime prevention outcomes.

This study examines the critical success factors for digital transformation in South Africa’s public services, where systemic inefficiency, corruption, and limited transparency have eroded public trust. Using a PRISMA-guided systematic literature review of 64 studies, this study synthesises evidence on digital governance challenges and opportunities through the lenses of New Public Management and Digital-Era Governance, complemented by value co-creation and a citizen-centred design. The analysis shows that transformation efforts often falter because of infrastructure deficits, bureaucratic resistance, and policy misalignment. Successful initiatives rest on five mutually reinforcing pillars: (1) coherent policy and regulatory frameworks; (2) equitable and reliable digital infrastructure; (3) committed leadership with sustained institutional capacity-building; (4) meaningful citizen engagement via co-design and co-production; and (5) data-enabled accountability and process efficiency. Persistent barriers include disparities in access and digital skills across municipalities, cybersecurity vulnerabilities, and legacy–system incompatibilities that impede end-to-end integration. This study proposes an implementation framework that aligns technical solutions with governance reforms, such as depoliticised administration, performance-based accountability, and localised service customization to enhance operational efficiency and rebuild trust. It concludes that bridging the digital divide and embedding context-sensitive, participatory, and ethically grounded approaches are essential for sustainable digital transformation in South Africa’s unequal socioeconomic landscape.