Since the 20th century, quality has become a major strategic concern for both researchers and organizations, serving as a lever for performance and a key factor of differentiation in an increasingly digital environment. However, despite the development of e-government services, the exploration and evaluation of their success, particularly concerning civil servants, remains limited. The implications suggest that for the success of such systems, governments must prioritize satisfaction and trust for the users in their technology strategies. This paper presents a comprehensive bibliometric analysis, based on the PRISMA model, focusing on the relationship between quality and electronic services (e-services). Using the Scopus database, 626 articles were initially identified, of which 204 were selected following strict inclusion and exclusion criteria. Covering the period from 2014 to 2024, the analysis highlights publication trends, journal distribution, author contributions, and keyword frequency. Special attention was given to 17 key publications, allowing for an in-depth exploration of the dynamics between perceived quality and the performance of e-services, using the VOSviewer tool. The findings reveal a strong interdependence between quality dimensions and the development of electronic services, particularly through technologies such as automation, intelligent interfaces, and interactive platforms. These elements play a crucial role in enhancing user experience, customer satisfaction, and operational efficiency.

Type of the article: Research ArticleAbstractThe integration of artificial intelligence (AI) has profoundly transformed human resource management (HRM) from an administrative function into a strategic decision-making process, creating a critical need to balance algorithmic effectiveness with operational challenges. The purpose of this study is to explore the evolving integration of artificial intelligence within human resource management. This paper utilizes a bibliometric analysis using PRISMA reporting flow guidelines, analyzing data retrieved from the Scopus database for the period from 2015 to 2025. The results reveal an exponential expansion of scientific research over the decade. Out of an initial set of 2,949 publications, 622 relevant documents met the inclusion criteria and were analyzed using VOSviewer. Annual publications grew from nine articles in 2015 to 218 articles in 2025. The geographical distribution shows that India leads the field with 116 publications, followed by China (114) and the United States (98). Furthermore, the thematic mapping identifies nine distinct clusters, with AI and human resource management standing out as the primary domains experiencing transformation. The findings confirm that the field has become a consolidated, dynamic discipline, with strategic implications for organizations seeking to align technological efficiency with organizational justice, ethical considerations, and employee well-being.