This page has only limited features, please log in for full access.
By measuring the level of CSR communication carried out by hotels located in the Colombian Caribbean region and identifying the main determinant factors influencing this level (including pressure from the different stakeholders), this paper contributes to deepening our understanding of the antecedents of CSR communication in small and medium‐sized enterprises (SMEs) operating in emerging economies and, particularly, in the hotel industry, for which no previous studies on this topic could be uncovered. The results reveal that the level of CSR disclosure is low in the region and that the size of the hotel, the pressure from government agencies, and the age and educational background of the hotel’s top manager have a significant influence on the level of CSR communication. Results indicate a reactive approach to CSR communication confirming the prominent role played by government agencies, thus contributing to gain a richer understanding of institutional influences on CSR in Latin American countries. In terms of practical implications, findings suggest that governments should play a more active role in stimulating CSR communication in emerging countries, particularly in the case of SMEs.
Antoni Serra‐Cantallops; David D. Peña Miranda; José Ramón‐Cardona. Antecedents of CSR communication by hotels: The case of the Colombian Caribbean Region. Business Ethics, the Environment & Responsibility 2021, 30, 323 -337.
AMA StyleAntoni Serra‐Cantallops, David D. Peña Miranda, José Ramón‐Cardona. Antecedents of CSR communication by hotels: The case of the Colombian Caribbean Region. Business Ethics, the Environment & Responsibility. 2021; 30 (3):323-337.
Chicago/Turabian StyleAntoni Serra‐Cantallops; David D. Peña Miranda; José Ramón‐Cardona. 2021. "Antecedents of CSR communication by hotels: The case of the Colombian Caribbean Region." Business Ethics, the Environment & Responsibility 30, no. 3: 323-337.
In the last five years, home rentals for tourists have generated significant media and social concern. Since the economic crisis of 2007–2008, online platforms have emerged that have boosted the collaborative economy and provided security and trust. There are two positions related to the impacts of peer-to-peer and intermediation platforms: some consider them to reflect the destruction of tourist destinations at the hands of international corporations, while others allege that they have helped improve the incomes of many families and meet demand. These positions raise doubts, and based on the descriptive analysis of secondary public data from Spain, this study makes a first approximation of the actual situation. The results indicate that the platforms have given online visibility to business that already existed, while tourist rentals cater to specific market niches and adjust hotel supply to tourist demand. The study concludes that tourist rentals have been confused with the real problem: large and rapid increases in demand that are difficult to manage, aggravating mismatches in the rental market that are the result of multiple factors.
José Ramón Cardona; Onofre Martorell Cunill; Alberto Prado Román; Antoni Serra-Cantallops. Is there a problem with tourist use housing? European Research on Management and Business Economics 2021, 27, 100151 .
AMA StyleJosé Ramón Cardona, Onofre Martorell Cunill, Alberto Prado Román, Antoni Serra-Cantallops. Is there a problem with tourist use housing? European Research on Management and Business Economics. 2021; 27 (2):100151.
Chicago/Turabian StyleJosé Ramón Cardona; Onofre Martorell Cunill; Alberto Prado Román; Antoni Serra-Cantallops. 2021. "Is there a problem with tourist use housing?" European Research on Management and Business Economics 27, no. 2: 100151.
This study explores the potential contribution to economic and cultural sustainability of fostering wine tourism activity in a Mediterranean mature mass tourism destination like the Balearic Islands. A causal model was designed linking winery visitors’ satisfaction with both the local wines and the visit to the winery and future purchasing intentions as well as the interest in the destination cultural offer, global satisfaction with the trip, and image of the destination. Field research was carried out within the wineries where a questionnaire was administered personally to a sample of 200 winery visitors. The managers of the wineries were contacted previously to ensure their cooperation in the research. The statistical method used for the analysis of the exploratory causal model was the Partial Least Squares (PLS) regression. Results indicate that there is a great growth potential for wine tourism activity in the islands with important positive externalities on gastronomic tourism and the overall image of the Islands. Results show that wine tourism might boost the sales and exports of wine in the medium and long term. Finally, it can be concluded that there are important synergies between rural tourism, mass tourism, and wine tourism in the islands which are still not sufficiently optimized, and that greater support to wine tourism development could contribute not only to a more sustainable rural development but also to a more sustainable tourist activity overall within a more diversified economy.
Antoni Serra-Cantallops; José Ramón-Cardona; Margarita Vachiano. Increasing Sustainability through Wine Tourism in Mass Tourism Destinations. The Case of the Balearic Islands. Sustainability 2021, 13, 2481 .
AMA StyleAntoni Serra-Cantallops, José Ramón-Cardona, Margarita Vachiano. Increasing Sustainability through Wine Tourism in Mass Tourism Destinations. The Case of the Balearic Islands. Sustainability. 2021; 13 (5):2481.
Chicago/Turabian StyleAntoni Serra-Cantallops; José Ramón-Cardona; Margarita Vachiano. 2021. "Increasing Sustainability through Wine Tourism in Mass Tourism Destinations. The Case of the Balearic Islands." Sustainability 13, no. 5: 2481.
Óscar González-Mansilla; Gloria Berenguer-Contri; Antoni Serra-Cantallops. The impact of value co-creation on hotel brand equity and customer satisfaction. Tourism Management 2019, 75, 51 -65.
AMA StyleÓscar González-Mansilla, Gloria Berenguer-Contri, Antoni Serra-Cantallops. The impact of value co-creation on hotel brand equity and customer satisfaction. Tourism Management. 2019; 75 ():51-65.
Chicago/Turabian StyleÓscar González-Mansilla; Gloria Berenguer-Contri; Antoni Serra-Cantallops. 2019. "The impact of value co-creation on hotel brand equity and customer satisfaction." Tourism Management 75, no. : 51-65.
The purpose of this paper is to examine the role that positive emotional experiences play in the generation of electronic word-of-mouth (eWOM) and the influence both variables have, together with customer satisfaction and brand reputation, on customer loyalty in the context of hospitality services. An online survey has been conducted including customers of an important hotel chain in the holiday up-market segment. The study sample is composed of 878 customers from Germany and the UK. The model has been tested using partial least squares technique. Results indicate that positive emotional experiences have a positive effect on satisfaction, eWOM generation and company reputation. This study identifies the provision of emotional experiences as a powerful generator of positive eWOM in the hospitality context and it states that customer satisfaction, in itself, does not guarantee positive eWOM generation. Designing unique, tailor-made, memorable experiences can become a key element to increase loyalty and, particularly, to foster the generation of recommendations, that is positive eWOM, in the hotel industry. The study makes a contribution on the antecedents of customer satisfaction, eWOM engagement and loyalty in the specific context of hotel services. Este trabajo analiza el papel que juegan las experiencias emocionales positivas en la generación de eWOM y la influencia que ambas variables, junto con la satisfacción del cliente y la reputación de la marca, ejercen en la lealtad del cliente en el contexto de los servicios hoteleros. Se ha realizado una encuesta online a los clientes de una importante cadena hotelera de categoría media-alta del segmento vacacional. La muestra estaba compuesta por 878 clientes de Alemania y Reino Unido. El modelo ha sido analizado mediante Mínimos Cuadrados Parciales (PLS). Los resultados indican que las experiencias emocionales positivas tienen un impacto positivo sobre la satisfacción, la generación de eWOM y la reputación de la empresa. El estudio demuestra que la provisión de experiencias emocionales positivas constituye un poderoso factor generador de eWOM positivo en el contexto de los servicios hoteleros, mientras que la satisfacción del consumidor no garantiza, por sí misma, la generación de eWOM positivo. El diseño de experiencias únicas y memorables puede convertirse en un elemento clave para aumentar la lealtad y, en particular, fomentar la generación de recomendaciones positivas (eWOM) por parte de los clientes en el contexto de los servicios hoteleros. Este trabajo realiza una contribución al estudio de los precursores de la satisfacción del cliente, la generación de eWOM y la lealtad en el contexto específico de los servicios hoteleros. Experiencias emocionales, eWOM, lealtad, satisfacción, reputación, hoteles Trabajo de investigación
Antoni Serra-Cantallops; José Ramon-Cardona; Fabiana Salvi. The impact of positive emotional experiences on eWOM generation and loyalty. Spanish Journal of Marketing - ESIC 2018, 22, 142 -162.
AMA StyleAntoni Serra-Cantallops, José Ramon-Cardona, Fabiana Salvi. The impact of positive emotional experiences on eWOM generation and loyalty. Spanish Journal of Marketing - ESIC. 2018; 22 (2):142-162.
Chicago/Turabian StyleAntoni Serra-Cantallops; José Ramon-Cardona; Fabiana Salvi. 2018. "The impact of positive emotional experiences on eWOM generation and loyalty." Spanish Journal of Marketing - ESIC 22, no. 2: 142-162.
The impacts of climate change are affecting ski tourism in Europe’s southernmost ski resorts, such as those in France, and Spain. This is leading to changes in the scheduling of activities which, in turn, imply changes in how ski resorts are managed. The main aim of this work is to analyze whether ski resort websites are developing an effective marketing strategy and if they are adapted to e-commerce and the needs of contemporary society, including the adaptations needed to better face climate change and the stagnation the sector is suffering. In order to achieve this, we have developed a model to analyze ski resort websites; it is based on web content analysis, taking four factors into account: information, communication, e-commerce, and additional functions. We will, secondly, apply the eMICA (Extended Model of Internet Commerce Adoption) methodology to analyze the maturity of such e-commerce activities in ski tourism. Fifty-two ski resorts in Spain and 173 in France were analyzed. Results show that, while alpine ski resorts in general, and those in France in particular, are better prepared, resorts still have to facilitate more effective communication and interaction with their target public. A minority of resorts provide information on environmental certifications and snowmaking.
Eduard Cristobal-Fransi; Natalia Daries; Antoni Serra-Cantallops; José Ramón-Cardona; Maria Zorzano. Ski Tourism and Web Marketing Strategies: The Case of Ski Resorts in France and Spain. Sustainability 2018, 10, 2920 .
AMA StyleEduard Cristobal-Fransi, Natalia Daries, Antoni Serra-Cantallops, José Ramón-Cardona, Maria Zorzano. Ski Tourism and Web Marketing Strategies: The Case of Ski Resorts in France and Spain. Sustainability. 2018; 10 (8):2920.
Chicago/Turabian StyleEduard Cristobal-Fransi; Natalia Daries; Antoni Serra-Cantallops; José Ramón-Cardona; Maria Zorzano. 2018. "Ski Tourism and Web Marketing Strategies: The Case of Ski Resorts in France and Spain." Sustainability 10, no. 8: 2920.
This study reviews and synthesizes the contemporary literature focusing on the role of corporate social responsibility (CSR) in the hotel industry over the period 2006-2015. The revision process has covered articles meeting two conditions: first, articles focusing exclusively on the hotel industry (not on the tourism sector as a whole) and, second, the issue of CSR is addressed from a broader perspective (economic-social-environmental) and not only environmental. A total of 48 papers have been identified and grouped in three streams of research: CSR-Practices, CSR-Reporting, and CSR-Impacts; the last one been divided into two sublines of research: one from the consumer perspective (Marketing) and the second from the company’s perspective (Firm Business-Performance). For every line, the variables and topics studied are also established. The research lines “Practices” and “Impacts” have received a similar amount of research interest although there is a growing research interest in the impacts of CSR during recent years, either internal or external. Despite this fact, consumer reactions to CSR and the link between CSR and corporate financial performance (CFP) are still important gaps regarding research on CSR in the hotel industry. It is also worth to highlight that a key CSR stakeholder for hotels, like the local community, is particularly underresearched. Additional gaps of research are identified and suggestions for future lines of research are provided.
Antoni Serra-Cantallops; David D. Peña-Miranda; José Ramón-Cardona; Onofre Martorell-Cunill. Progress in Research on CSR and the Hotel Industry (2006-2015). Cornell Hospitality Quarterly 2017, 59, 15 -38.
AMA StyleAntoni Serra-Cantallops, David D. Peña-Miranda, José Ramón-Cardona, Onofre Martorell-Cunill. Progress in Research on CSR and the Hotel Industry (2006-2015). Cornell Hospitality Quarterly. 2017; 59 (1):15-38.
Chicago/Turabian StyleAntoni Serra-Cantallops; David D. Peña-Miranda; José Ramón-Cardona; Onofre Martorell-Cunill. 2017. "Progress in Research on CSR and the Hotel Industry (2006-2015)." Cornell Hospitality Quarterly 59, no. 1: 15-38.
David Daniel Peña Miranda; Antoni Serra Cantallops; José Ramón Cardona. Characteristic profile and Corporate Social Responsibility of hotel sector of Colombian Caribbean region. Revista científica Pensamiento y Gestión 2017, 128 -149.
AMA StyleDavid Daniel Peña Miranda, Antoni Serra Cantallops, José Ramón Cardona. Characteristic profile and Corporate Social Responsibility of hotel sector of Colombian Caribbean region. Revista científica Pensamiento y Gestión. 2017; (43):128-149.
Chicago/Turabian StyleDavid Daniel Peña Miranda; Antoni Serra Cantallops; José Ramón Cardona. 2017. "Characteristic profile and Corporate Social Responsibility of hotel sector of Colombian Caribbean region." Revista científica Pensamiento y Gestión , no. 43: 128-149.
Ibiza is world-famous for its nightclubs, parties (legal or not) and its nightlife. The status of ‘party destination’ Ibiza currently holds would be difficult to explain without if not for the surging boom in the 80s. This is when nightclubs such as Pacha, Playboy, Amnesia and Ku became tourist attractions of worldwide renown. Today, Ibiza is the international leader in the clubber tourism. Minimal research or studies have been carried out in order to verify the attitudes of the host community towards this form of leisure tourism. This is a complete contrast to the numerous studies carried out in other sectors, such as casinos. The aim of this paper is to analyse and segment the attitudes of the residents of Ibiza towards nightlife tourism through a quantitative study based on a large survey. Three clear groups are identified: Supporters (27%), Opposers (29%) and Mild Opposers (44%). Overall, results show, on one hand, a high recognition of the importance of clubs and nightlife on the economy and image of the island but, on the other hand, a resigned opposition to this kind of tourism: residents would prefer to prioritize other tourism activities. Just like the casinos, nightclubs are poorly assessed by residents because of some negative effects. Practical and managerial implications are also discussed as well as the convenience to carry out additional research on how to increase host community resilience to cope with nightclub tourism.
Antoni Serra-Cantallops; José Ramon-Cardona. Host community resignation to nightclub tourism. Current Issues in Tourism 2016, 20, 566 -579.
AMA StyleAntoni Serra-Cantallops, José Ramon-Cardona. Host community resignation to nightclub tourism. Current Issues in Tourism. 2016; 20 (6):566-579.
Chicago/Turabian StyleAntoni Serra-Cantallops; José Ramon-Cardona. 2016. "Host community resignation to nightclub tourism." Current Issues in Tourism 20, no. 6: 566-579.
Impacts of eWOM on Hotels from the Consumer and Company Perspective: 10.4018/978-1-4666-9787-4.ch143:
Antoni Serra Cantallops; Fabiana Salvi; José Ramón Cardona. Impacts of eWOM on Hotels from the Consumer and Company Perspective. Encyclopedia of E-Commerce Development, Implementation, and Management 2016, 2017 -2029.
AMA StyleAntoni Serra Cantallops, Fabiana Salvi, José Ramón Cardona. Impacts of eWOM on Hotels from the Consumer and Company Perspective. Encyclopedia of E-Commerce Development, Implementation, and Management. 2016; ():2017-2029.
Chicago/Turabian StyleAntoni Serra Cantallops; Fabiana Salvi; José Ramón Cardona. 2016. "Impacts of eWOM on Hotels from the Consumer and Company Perspective." Encyclopedia of E-Commerce Development, Implementation, and Management , no. : 2017-2029.
Highlights•Similarities are identified in the promotional elements of tourism destinations.•We raise the question of the existence of cultural elements evoking similarities.•Common elements are identified in the mythologies from different civilizations.•We link mythology with some tourism promotional elements through a general model.•Lost Paradise is proposed as cultural element of evocation in the promotion.•Main elements of the Lost Paradise myth: Paradise-Garden, Island, the Good Savage.•We provide some examples of tourism destinations adjustments to this myth.
Antoni Serra Cantallops; José Ramón Cardona. Holiday destinations: The myth of the lost paradise? Annals of Tourism Research 2015, 55, 171 -173.
AMA StyleAntoni Serra Cantallops, José Ramón Cardona. Holiday destinations: The myth of the lost paradise? Annals of Tourism Research. 2015; 55 ():171-173.
Chicago/Turabian StyleAntoni Serra Cantallops; José Ramón Cardona. 2015. "Holiday destinations: The myth of the lost paradise?" Annals of Tourism Research 55, no. : 171-173.
Antoni Serra Cantallops; Jose Ramon Cardona. Newcomer's attitudes to further tourism development: the case of Alcúdia (Mallorca). Tourism Planning & Development 2015, 13, 1 -18.
AMA StyleAntoni Serra Cantallops, Jose Ramon Cardona. Newcomer's attitudes to further tourism development: the case of Alcúdia (Mallorca). Tourism Planning & Development. 2015; 13 (2):1-18.
Chicago/Turabian StyleAntoni Serra Cantallops; Jose Ramon Cardona. 2015. "Newcomer's attitudes to further tourism development: the case of Alcúdia (Mallorca)." Tourism Planning & Development 13, no. 2: 1-18.
En muchos estudios sobre actitudes de los residentes se analizan los factores determinantes de las actitudes actuales, dividiéndolos en económicos, sociales y ambientales. Si bien los factores y las actitudes resultantes varían de un caso a otro, y, estas diferencias no son debidas únicamente al modelo causal planteado. Resulta de interés situar el análisis en un contexto más general para ayudar a comprender los resultados de los estudios causales tradicionales. En este contexto genérico, puede plantearse que la cultura, sociedad y economía tradicional determinen las actitudes y el desarrollo turístico en sus inicios, afectando al futuro del destino turístico. Con posterioridad, la interacción entre el desarrollo turístico y los residentes se superpone a la sociedad tradicional, determinando la imagen turística, las actitudes de los residentes, la oferta y la demanda. El objetivo de este trabajo es aplicar esta visión global al caso de Ibiza, mediante un estudio historiográfico, para ejemplificar este aporte teórico al análisis de destinos turísticos.
José Ramón Cardona; María Del Carmen Azpelicueta Criado; Antoni Serra Cantallops. Propuesta de componentes generales de las actitudes de los residentes: sociedad tradicional, desarrollo del turismo y evolución de las actitudes. Revista Brasileira de Pesquisa em Turismo 2015, 9, 240 -257.
AMA StyleJosé Ramón Cardona, María Del Carmen Azpelicueta Criado, Antoni Serra Cantallops. Propuesta de componentes generales de las actitudes de los residentes: sociedad tradicional, desarrollo del turismo y evolución de las actitudes. Revista Brasileira de Pesquisa em Turismo. 2015; 9 (2):240-257.
Chicago/Turabian StyleJosé Ramón Cardona; María Del Carmen Azpelicueta Criado; Antoni Serra Cantallops. 2015. "Propuesta de componentes generales de las actitudes de los residentes: sociedad tradicional, desarrollo del turismo y evolución de las actitudes." Revista Brasileira de Pesquisa em Turismo 9, no. 2: 240-257.
China se está convirtiendo en un importante destino turístico internacional. España, por su parte, se ha posicionado entre los tres principales destinos turísticos del mundo y, como mercado emisor, está creciendo gradualmente en importancia. Hay un gran potencial de incremento de los flujos turísticos hacia China. Este trabajo analiza la percepción de los españoles sobre China como país y como destino turístico y su familiaridad con la realidad de este país asiático en términos de turismo. Se ha realizado el estudio mediante un enfoque no estructurado, a través de preguntas abiertas que permiten analizar el recuerdo de las personas de forma no sugerida. Los resultados demuestran la escasa familiaridad con la realidad de China como destino turístico y el importante desconocimiento de sus atractivos, con la excepción de sus dos principales símbolos, Pekín y la Gran Muralla China. Los resultados también parecen indicar la existencia de grandes inhibidores entre ciertos segmentos. Palabras clave: China. Percepciones. Imagen del destino turístico.
José Ramón Cardona; Antoni Serra Cantallops. PERCEPCIÓN SOBRE EL ATRACTIVO TURÍSTICO DE UNA POTENCIA EMERGENTE: CHINA VISTA DESDE ESPAÑA. Turismo - Visão e Ação 2015, 17, 103 .
AMA StyleJosé Ramón Cardona, Antoni Serra Cantallops. PERCEPCIÓN SOBRE EL ATRACTIVO TURÍSTICO DE UNA POTENCIA EMERGENTE: CHINA VISTA DESDE ESPAÑA. Turismo - Visão e Ação. 2015; 17 (1):103.
Chicago/Turabian StyleJosé Ramón Cardona; Antoni Serra Cantallops. 2015. "PERCEPCIÓN SOBRE EL ATRACTIVO TURÍSTICO DE UNA POTENCIA EMERGENTE: CHINA VISTA DESDE ESPAÑA." Turismo - Visão e Ação 17, no. 1: 103.
In the last decades, several empirical studies have segmented the attitudes of residents towards tourism development. There has been a review and analysis of these studies. The studies reviewed were carried out using slightly different methodologies and certain variations were found in the resulting segmentation. However, some similarities can be observed: certain patterns that repeat themselves. This leads us to speculate that there might be predefined typologies of residents whose weight in the host community will depend on the particular destination analyzed. Our goal is to establish a theoretical segmentation applies to all destinations. This segmentation summarizes the existing literature and provides some general indications to managers, in the absence of specific and detailed studies.
José Ramón Cardona; Universitat De Les Illes Balears (España); Antoni Serra Cantallops. Segmentando residentes según sus actitudes: Revisión de la literatura. PASOS. Revista de Turismo y Patrimonio Cultural 2015, 13, 837 -848.
AMA StyleJosé Ramón Cardona, Universitat De Les Illes Balears (España), Antoni Serra Cantallops. Segmentando residentes según sus actitudes: Revisión de la literatura. PASOS. Revista de Turismo y Patrimonio Cultural. 2015; 13 (4):837-848.
Chicago/Turabian StyleJosé Ramón Cardona; Universitat De Les Illes Balears (España); Antoni Serra Cantallops. 2015. "Segmentando residentes según sus actitudes: Revisión de la literatura." PASOS. Revista de Turismo y Patrimonio Cultural 13, no. 4: 837-848.
Antoni Serra Cantallops; Jose Ramon Cardona; Rosa Estades Muntaner. Characteristics and Peculiarities of Rural Tourism in the Balearic Islands. Tourism Planning & Development 2014, 12, 125 -144.
AMA StyleAntoni Serra Cantallops, Jose Ramon Cardona, Rosa Estades Muntaner. Characteristics and Peculiarities of Rural Tourism in the Balearic Islands. Tourism Planning & Development. 2014; 12 (2):125-144.
Chicago/Turabian StyleAntoni Serra Cantallops; Jose Ramon Cardona; Rosa Estades Muntaner. 2014. "Characteristics and Peculiarities of Rural Tourism in the Balearic Islands." Tourism Planning & Development 12, no. 2: 125-144.
Antoni Serra Cantallops; Fabiana Salvi. New consumer behavior: A review of research on eWOM and hotels. International Journal of Hospitality Management 2014, 36, 41 -51.
AMA StyleAntoni Serra Cantallops, Fabiana Salvi. New consumer behavior: A review of research on eWOM and hotels. International Journal of Hospitality Management. 2014; 36 ():41-51.
Chicago/Turabian StyleAntoni Serra Cantallops; Fabiana Salvi. 2014. "New consumer behavior: A review of research on eWOM and hotels." International Journal of Hospitality Management 36, no. : 41-51.
José Ramón Cardona; Antoni Serra Cantallops. Historia social del desarrollo turístico en Ibiza (décadas de 1960 y 1970): análisis desde perspectivas historiográficas. Investigaciones Turísticas 2013, 5, 1 .
AMA StyleJosé Ramón Cardona, Antoni Serra Cantallops. Historia social del desarrollo turístico en Ibiza (décadas de 1960 y 1970): análisis desde perspectivas historiográficas. Investigaciones Turísticas. 2013; 5 ():1.
Chicago/Turabian StyleJosé Ramón Cardona; Antoni Serra Cantallops. 2013. "Historia social del desarrollo turístico en Ibiza (décadas de 1960 y 1970): análisis desde perspectivas historiográficas." Investigaciones Turísticas 5, no. : 1.
Serje Schmidt; Antoni Serra Cantallops; Cristiane Pizzutti dos Santos. The characteristics of hotel websites and their implications for website effectiveness. International Journal of Hospitality Management 2008, 27, 504 -516.
AMA StyleSerje Schmidt, Antoni Serra Cantallops, Cristiane Pizzutti dos Santos. The characteristics of hotel websites and their implications for website effectiveness. International Journal of Hospitality Management. 2008; 27 (4):504-516.
Chicago/Turabian StyleSerje Schmidt; Antoni Serra Cantallops; Cristiane Pizzutti dos Santos. 2008. "The characteristics of hotel websites and their implications for website effectiveness." International Journal of Hospitality Management 27, no. 4: 504-516.
Tourism in the Balearics has experienced a terrific growth during the last 40 years. Since the early 60's, the history of tourism in the Balearics has been one of continuous growth in tourist arrivals, with some short decreases from time to time due to economic crisis in the main generating markets. However, growing concerns about sustainability aroused during the nineties. Being aware that ‘what worked in the past could no longer work in the future’ and that stronger measures to protect the environment should be implemented, the Government of the Balearic Islands decided to establish an ‘Ecotax’ as an important measure to achieve a more sustainable tourism model for the islands. The measure received a great deal of interest outside the Balearics, but, at the same time, became the most controversial measure ever taken in the history of tourism in the islands. This paper analyses the background of the ecotax, the objectives of the measure, its functioning and the criteria for the projects in which funds should be invested. Responses from the different stakeholders (tourists, residents and tourism trade) are also analysed. Results indicate a tourist and residents' favourable attitude towards the measure, but a strong opposition from part of the tourism industry.
Antoni Serra Cantallops. Policies Supporting Sustainable Tourism Development in the Balearic Islands: The Ecotax. Anatolia 2004, 15, 39 -56.
AMA StyleAntoni Serra Cantallops. Policies Supporting Sustainable Tourism Development in the Balearic Islands: The Ecotax. Anatolia. 2004; 15 (1):39-56.
Chicago/Turabian StyleAntoni Serra Cantallops. 2004. "Policies Supporting Sustainable Tourism Development in the Balearic Islands: The Ecotax." Anatolia 15, no. 1: 39-56.