The study assesses how effectively succession planning and talent management facilitate the establishment of organizational agility, as well as the moderating influence of organizational learning in the context of Saudi-based banking and finance sectors. Based on the Resource-Based View theory, the study indicates that learning culture and human capital are very important as primary sources of competitiveness in turbulent environments. A stratified sampling was used in the data gathering of 400 respondents and the partial least squares structural equation modeling (PLS-SEM). The result shows that there is a positive and statistically significant relationship between succession planning and organizational agility, and, therefore, a consistent stream of leadership makes an organization more adaptable and resilient. On the other hand, talent development was negatively correlated with agility, which implies that the existing training practices do not match agility needs. Representatives of organizational learning moderated the succession planning–agility, leadership readiness, and adaptability relationship in a positive manner, but moderated the talent development–agility relationship in a negative manner, which implies that the organization has a disconnection between learning and talent strategies. It highlights the necessity to redesign HR practices to make them agile, promote the development of adaptive leadership and a culture of learning, and introduce flexible talent policies. This knowledge adds to the theoretical discussion of the dual nature of organizational learning as a facilitator and constraint as well as providing practical ways to enhance competitiveness in dynamic financial markets.

Introduction: The revolution of metaverse commerce has been increased, enabling businesses and customers to obtain significant benefits such as offering immersive experiences and interactive. However, literature on how metaverse commerce influence customers’ behaviors is still limited, especially in terms of value co-creation. The main objective of this study is to demonstrate the role of Servicescape Models in fostering customers’ trust and, as a result, improving value co-creation mechanisms. Methods: Quantitatively, the present study offers a novel insight through proposing a new conceptual framework based on Servicescape Models and value co-creation theory to explore customers’ behaviors towards using metaverse commerce phenomenon. Based on electronic questionnaire design, the data collected from 563 customers in Jordan who use metaverse commerce platforms. Results: Using structural equation modeling approaches, the results of this study uncover that Servicescape Models (aesthetic appeal, layout and functionality, and financial security) support a considerable role in shaping customers’ trust of using metaverse commerce. The results of this research also discover that customers’ trust plays a crucial role in establishing value co-creation in metaverse commerce settings. Discussion: Notably, these interactions between the model constructs confirm a respectable effect on how customers act during their usage of metaverse commerce. The value of this study is established in its worthy implications and recommendations that assist virtual businesses and metaverse technologies developers and designers to enhance metaverse commerce based on customers’ requirements and future trends.