Purpose – The purpose of this paper is to identify key performance indicators (KPIs) and categorize them based on specific aspects of facility performance measurement in order to facilitate a holistic performance assessment. Design/methodology/approach – A qualitative approach, based on the literature, is adopted. This approach relies on an extensive literature search of extant research papers, assessment reports, surveys and presentations to identify KPIs. The KPIs are arranged in appropriate categories based on their purpose and content. Findings – The paper identifies indicators for performance measurement and classifies them into four major categories: financial, physical, functional, and survey-based. Indicators are arranged from general to the most specific indicators. The list presents indicators with their description, units of measurement, and literature sources. Research limitations/implications – Future research could focus on further analysis of the list of KPIs in order to generate a more concise list of easily measurable indicators that exhibit wide applicability and valid categorization. Practical implications – The lack of proper categorization hampers frequent and widespread use of performance metrics by the industry. This study proposes a list of KPIs and presents it in appropriate categories so it can be used more practically by facility management practitioners. Originality/value – The list of KPIs generated covers aspects of facility performance assessment and shows wider applicability; thus, it could be utilized by practitioners for a holistic assessment of a wide range of facilities.

Following increases in national demands on healthcare facilities and services, healthcare facilities management (FM) has gradually matured to become an established research and development topic. This paper reviews the state of the art in the main domains related to healthcare FM and defines the central themes in the development of a healthcare FM model. FM, maintenance management and performance management are reviewed in a wider context, and the main domains of healthcare FM are discussed. The five salient topics included in healthcare FM are maintenance management, performance management, risk management, supply services management, and development. These five core domains are interrelated, and can be integrated using information and communications technology, which provides the desired environment required for the challenging decision making and development prevalent in healthcare FM.

Facility management (FM) is a critical component of building sustainability because a late response to the FM needs will add unnecessary wastes. A lack of communication has been criticized as an impediment to improving the common understanding of FM requirements among the stakeholders and in turn affects the efficiency of FM. Recent developments in Virtual Reality (VR) have encouraged the utilization of interactive building visualization in the design, construction, and maintenance of different types of facilities. This study finds the interpersonal interaction in the VR environment to be a critical factor in the effective communication in FM by creating a shared immersive experience. To prove the concept, a Building Information Modelling (BIM)-based VR environment tool was developed to bring remotely located stakeholders – building occupants, facility managers, vendors and designers – together to walk through in the same virtual building. It enables real-time interactions of remote stakeholders in the same environment, with a shared immersive walkthrough experience. This tool offers an alternative communication method for sustainable FM. Unity 3D was used to create the interactive environment, and Photon Unity Networking (PUN) was used to implement the cross-platform multiuser function. A case study has shown that this alternative communication method can help stakeholders examine the same facility in remote locations and improve the efficiency of communication

The number of construction project managers initializing the use of the Last Planner System of Production Control (LPS), an operating system for project management designed to optimize work flow and promote rapid learning, is rapidly increasing, motivated by industry trends and testimonials of its perceived benefits. This study, limited to the building sector, is a systematic literature and testimonial search of the perceived motivations and benefits or challenges for choosing LPS. It substantiates the claims of those perceptions through a structured survey of senior and mid-level managers. Quantitative statistical tools infer that practitioners who use LPS experience more reliable planning, better supply chain integration, and less work flow time. However, managers who directly implement LPS are faced with external resistance from clients and subcontractors, and feel that their organization does not offer the necessary incentives for adopting LPS, indicating a possible clash of paradigms. The cas...