Notwithstanding massive injections into broadband infrastructure, large sectors of the world’s population remain without access to the internet. One of the strategies employed by Government and the private sector to address the digital divide has been to provide basic computing services and internet access to communities in the form of public access centres (PACs) or otherwise known as telecentres. Over the years PAC related interventions have been subjected to much introspection, and critique, given a number of examples of failures. This paper examines a PAC program in South Africa which has been running with success for ten years. The paper reports on a study which includes data collected from more than two thousand four hundred users of PACs. The findings provide critical insights into the value proposition of PACs for communities in impoverished areas and whether this is still relevant from a policy perspective to tackle the digital divide. The findings also provide insights into the profile of users; the factors which impact on their choice of a PAC as an internet access point; and the extent to which there is a reliance on PACs. The most revealing finding from the study indicates that PACS provided the average user with something more than just an internet access point. The study has determined that PACs have a significant effect on the hopefulness a citizen has for his or her self, community and country.
Over the years business researchers have been challenged in their quest to develop evaluation models and instruments to evaluate Information and Communication Technology (ICT) effectiveness. In the current era in which ICT4D (ICT for Development) has been firmly entrenched on the social and development agenda, researchers have been confronted with the same challenge. This paper reports on the design of an investigation for the evaluation of socio economic outcomes of a national programme of community-based telecentres. The paper describes the challenges that were encountered in developing a suitable design frame to conduct the study. In presenting the research design, we discuss the rationale, and motivations for various design decisions. Additionally the paper highlights the short sightedness of implementers of ICT4D projects in incorporating monitoring and evaluation strategies during the conceptualization and implementation of ICT interventions.
16 September 2022 in Journal of Local Government Research and Innovation
Background: For more than two decades, many municipalities have failed to render services effectively because of lack of competency and budget management skills to manage budgets. This has resulted in either over or under expenditure, which ultimately leads to poor service delivery.Aim: This study aimed to develop a budget management model to improve public service in South African municipalities.Setting: Three municipalities in the Western Cape, Eastern Cape and Free State are the areas where data were collected by researchers.Methods: A quantitative research approach was employed and an online questionnaire was used for data collection from 261 participants in three municipalities. A structural equation modelling approach was used to develop the budget management model.Results: The results revealed that risk management (RM), cash flow management (CFM) from employee perceptions have a positive impact on budget management; whereas CFM from general compliance with legislative consideration (LC) have a negative impact, budget planning (BP) and revenue and expenditure management (REM) have low impact on budget management for public service.Conclusion: The study highlights the key factors (i.e. RM, BP, CFM, LC and REM) as a result of which managers at various levels fail to manage budgets effectively. The proposed model adds new insights to respond to budget management challenges. It is recommended that municipalities must improve their budget management skills for an effective public service. Findings from this study contribute to the existing body of knowledge by proposing a budget management model for public service in South Africa.