In thick coal seam conditions, the surrounding rock deformation in the longwall mining faces’ along-the-goal roadway is severe, and the support strength struggles to meet roadway retention requirements. A coordinated control strategy, termed “pressure-relief and support,” is proposed, which includes an “Optimization of Roof Cutting in Surrounding Rock Structure, Reinforcement of surrounding rock support, high-strength temporary support, and roadside gangue-blocking support.” A numerical model for roof-cutting pressure relief in thick-seam caving mining gob-side entries was established to simulate various roof-cutting heights and angles. This model analyzes the evolution patterns of stress and displacement under different cutting parameters to identify optimal values. The study presents a coordinated “pressure-relief and support” control scheme for gob-side entries in thick-seam caving mining, with its feasibility validated through numerical simulation analysis and field industrial tests. The findings demonstrate that the selection of the roof-cutting height and angle exerts a significant influence on the deformation behavior of the retained roadway roof. By severing the roof strata, this technique disrupts the load-transfer path from the goaf to the entry, thereby mitigating the adverse effects of overlying strata fracturing and facilitating more effective ground control. As a result, roof-cutting and pressure relief substantially reduce the stress imposed on the supporting structures. The coordinated “pressure-relief & support” control strategy employed in gob-side entry retaining for thick-seam longwall top-coal caving faces notably improves the surrounding rock stress regime and effectively restrains roadway convergence.