With the massive growth of the Internet, text data has become one of the main formats of tourism big data. As an effective expression means of tourists’ opinions, text mining of such data has big potential to inspire innovations for tourism practitioners. In the past decade, a variety of text mining techniques have been proposed and applied to tourism analysis to develop tourism value analysis models, build tourism recommendation systems, create tourist profiles, and make policies for supervising tourism markets. The successes of these techniques have been further boosted by the progress of natural language processing (NLP), machine learning, and deep learning. With the understanding of the complexity due to this diverse set of techniques and tourism text data sources, this work attempts to provide a detailed and up-to-date review of text mining techniques that have been, or have the potential to be, applied to modern tourism big data analysis. We summarize and discuss different text representation strategies, text-based NLP techniques for topic extraction, text classification, sentiment analysis, and text clustering in the context of tourism text mining, and their applications in tourist profiling, destination image analysis, market demand, etc. Our work also provides guidelines for constructing new tourism big data applications and outlines promising research areas in this field for incoming years.

Machine Reading Comprehension (MRC) is a challenging Natural Language Processing (NLP) research field with wide real-world applications. The great progress of this field in recent years is mainly due to the emergence of large-scale datasets and deep learning. At present, a lot of MRC models have already surpassed human performance on various benchmark datasets despite the obvious giant gap between existing MRC models and genuine human-level reading comprehension. This shows the need for improving existing datasets, evaluation metrics, and models to move current MRC models toward “real” understanding. To address the current lack of comprehensive survey of existing MRC tasks, evaluation metrics, and datasets, herein, (1) we analyze 57 MRC tasks and datasets and propose a more precise classification method of MRC tasks with 4 different attributes; (2) we summarized 9 evaluation metrics of MRC tasks, 7 attributes and 10 characteristics of MRC datasets; (3) We also discuss key open issues in MRC research and highlighted future research directions. In addition, we have collected, organized, and published our data on the companion website where MRC researchers could directly access each MRC dataset, papers, baseline projects, and the leaderboard.

Sentiment analysis of online tourist reviews is playing an increasingly important role in tourism. Accurately capturing the attitudes of tourists regarding different aspects of the scenic sites or the overall polarity of their online reviews is key to tourism analysis and application. However, the performances of current document sentiment analysis methods are not satisfactory as they either neglect the topics of the document or do not consider that not all words contribute equally to the meaning of the text. In this work, we propose a bidirectional gated recurrent unit neural network model (BiGRULA) for sentiment analysis by combining a topic model (lda2vec) and an attention mechanism. Lda2vec is used to discover all the main topics of review corpus, which are then used to enrich the word vector representation of words with context. The attention mechanism is used to learn to attribute different weights of the words to the overall meaning of the text. Experiments over 20 NewsGroup and IMDB datasets demonstrate the effectiveness of our model. Furthermore, we applied our model to hotel review data analysis, which allows us to get more coherent topics from these reviews and achieve good performance in sentiment classification.