Benjamin Chan

Dr. Benjamin Chan

orcid

Research Focus & Metrics

Academic Career Length

17Years (2010-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

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1 April 2011 in International Journal of Business and Management
Verified
Journal Article
Open access
PDF file
YFYeoh Sok Foon
Yeoh Sok Foon
BCBenjamin Chan
Benjamin Chan
Internet banking is becoming a new focuses as the number of internet users is increasing globally and its benefits. This study aimed to investigate the factors and determinants of internet banking adoption among Malaysian. Four factors that proposed to influence the adoption from Unified theory of acceptance and use of technology were included in this study. A total of 200 respondents were collected using convenience sampling. Results of this study showed that performance expectancy (r = 0.51, p < 0.01), effort expectancy (r = 0.55, p < 0.01), social influence (r = 0.64, p < 0.01), facilitating condition (r = 0.63, p < 0.01) and trust (r = 0.55, p < 0.01) were positively correlated with behavioral intention among respondents. Analysis of multiple linear regressions was used to determine the predictors of internet banking adoption among Malaysian. The results showed that performance expectancy, effort expectancy, social influence, facilitating condition and trust explained 56.6% variance of behavioral attention among the respondents (F = 50.54, p < 0.01). Knowing the determinants on internet banking adoption could help banking company to improve their service to attract more users. Besides, the use of internet banking could reduce the frequency to bank that indirectly reduce air pollution.

20 July 2010 in International Journal of Business and Management
Verified
Journal Article
Open access
PDF file
BCBenjamin Chan
Benjamin Chan
YFYeoh Sok Foon
Yeoh Sok Foon
LCLim Chee-Leong
Lim Chee-Leong
SOSyuhaily Osman
Syuhaily Osman
This study aims to study the organizational commitments, job stress, job satisfaction and turnover intention among the private sector employees in Petaling. A total of 120 respondents in Petaling District were selected conveniently. Organizational Commitments Questionnaire (Mowday, Steers & Porter, 1979), perceived Stress Scale (PSS), Minnesota Satisfaction Questionnaire (MSQ) and Mobley, Horner & Hollingsworth (1978) were used to measure organizational commitments, job stress, job satisfaction, and turnover intention. Majority of the respondents were single (77.5%), followed by married (20%), and divorced 2.5%. Results showed that majority of the respondents experienced moderate level of commitment (70.8%); half of the total respondents (50%) experienced high level of job stress; 67.5% of them experienced moderate level of job satisfaction and 42.5% of them experienced moderate level of turnover intention. The result uncovered that there was a significant negative relationship between organizational commitments and turnover intention in the study (r = -.367, p ???? .05); positive relationship between job stress and turnover intention (r = .96, p ???? .05) and negative relationship between job satisfaction and turnover intention in the study (r = -.447, p ???? .01). Further analysis concluded that demographic background of respondent mediated the relationship between organizational commitments, job stress, job satisfaction and turnover intention. For future research, it is suggested to compare the predictive validity of the model across different jobs and industries. The methodology of study can be improved by increase the sample size to wider population and adopt probability sampling method in order to generalize more reliable results.

1 March 2012 in Journal of Retailing and Consumer Services
Verified
Journal Article
Closed access
YWYue-Teng Wong
Yue-Teng Wong
SOSyuhaily Osman
Syuhaily Osman
AJAskiah Jamaluddin
Askiah Jamaluddin
BCBenjamin Chan
Benjamin Chan

1 August 2011 in International Journal of Marketing Studies
Verified
Journal Article
Open access
PDF file
BCBenjamin Chan
Benjamin Chan
SOSyuhaily Osman
Syuhaily Osman
YFYeoh Sok Foon
Yeoh Sok Foon
The purpose of this study was to examine the influence of sales promotion on buying behavior among university students. Specifically, University Putra Malaysia (UPM) was chosen as study location. A total of 150 respondents were recruited using systematic random sampling technique. The data were collected using self-administrated questionnaires. This study found that there was no significant difference between gender and buying behavior ( t = 1.569, p > 0.05). On the other hand, a there is a significant differences family monthly income and buying behavior ( F = 2.597, p <= 0.05). There were significant relationship between attitude towards price discounts ( r = 0.351, p <= 0.01), coupons ( r = 0.392, p <= 0.01), free samples ( r = 0.491, p <= 0.01) and “buy-one-get-one-free” ( r = 0.456, p <= 0.01) with buying behavior. Results of Hierarchical Multiple Regression found that free samples and buy-one-get-one-free explained 28.7% variance in buying behaviour of the respondents. The findings of this study would help marketers to understand the types of promotion that significantly influence buying behaviour of the respondents. Hence, this could help marketers in their marketing planning to become more competitive and gain profit.

8 February 2010 in Asian Social Science
Verified
Journal Article
Open access
PDF file
BCBenjamin Chan
Benjamin Chan
JMJariah Masud
Jariah Masud
THTengku Aizan Hamid
Tengku Aizan Hamid
LPLaily Paim
Laily Paim
Longer life expectancy means older persons can live longer but it also implied that they need more money to sustain their old age. Nevertheless, research on financial wellbeing of older persons in Malaysia is few and this lead to this study highlighting some facts related to financial wellbeing of older Malaysians. A total of 1,841 older Malaysians from 60 territorial divisions in Peninsular Malaysia have been interviewed. Looking at gender differences, male and female respondents have significant differences in financial literacy, monetary attitude, financial practices as well as financial problems. Multiple regressions explained 31% variance of financial wellbeing. Female in this study are more likely to be relegated because of lower education and less net worth compared to older men. It is therefore a great challenge for older women as well as other parties to increase the financial well being of older women. Keywords: Older Persons, Financial Wellbeing, Malaysia

15 September 2010 in Asian Social Science
Verified
Journal Article
Open access
PDF file
SOSyuhaily Osman
Syuhaily Osman
BCBenjamin Chan
Benjamin Chan
BCBei Hooi Choo
Bei Hooi Choo
This study examined the attitude towards online purchasing behavior and its association with socio-demographic variables, purchase perception and website quality. Purposive sampling method was used and the sample comprised of 100 students who studying at Universiti Putra Malaysia. Data were collected via self-administered questionnaire. The research results indicated that a positive purchase perception and impressive website will motivate an individual to conduct online purchasing. Gender and education attainment will also effect the online purchasing decision of an individual. In future, studies should explore other factors that influence attitude towards online purchasing behavior with a broader range of population and higher representativeness sampling method.