Purpose – The two-fold purpose of this paper is identifying areas of difficulty in managing the needs of end-users in the course of the design and delivery of construction projects and suggesting possible solutions. Design/methodology/approach – The focus of the paper is the interaction between three principal parties: end-users, project leader (a selected end-user) and facility planner (a facilities professional). The context is two projects in the public sector: a university and a hospital. The end-users of both are known from the start and participate in the whole process. The paper is based on a case study comprising 12 interviews – seven end-users and five professionals. Findings – The research shows that during the project's design and delivery, communication and attitudinal problems have to be managed alongside the inherent difficulty of understanding end-users' real needs. To help in managing these issues, facility planners relied heavily on pedagogical and behavioural skills, rather than formalised methods as found in the literature. Practical implications – The findings highlight areas of difficulty for managers and planners and how these areas were handled in practice. Suggestions on how to resolve some of the areas are presented and discussed. Originality/value – Much of the research related to managing end-users focuses on how to extract value from the construction process, for instance providing greater flexibility and improved air quality. This paper concentrates on relations between parties who are central to the briefing, design and delivery process

Prefabricated housing is a disruptive innovation struggling to take hold in a traditional complex product system (CoPS). It is quicker to produce and has improved environmental performance compared to traditional housing. CoPS have more dense and complex network connections than commodity industries, making disruptive innovation more difficult. Effective relational capabilities can achieve the coordination necessary to address this challenge. The prefabricated housing industry needs to develop a structure that drives these capabilities. Using a case study methodology, the structure of the industry is examined in two contrasting countries, namely Australia and Sweden, as they represent an early and late stage of industry emergence, respectively. A new framework is proposed for this purpose, enabling a repeatable, orderly and comprehensive disaggregation of industry structure to examine the latent drivers of relational capability. The main empirical contribution is to (1) describe an industry that is yet to be formally recognized by national statistical agencies and (2) show how the adoption of prefabricated housing can be accelerated. The study found that younger industries need a focused industry association with diverse membership to act as an effective system integrator.

Stakeholders can positively assist or hinder attempts at innovation. Much depends on the nature of their engagement. The stakeholder engagement process can be complex and unpredictable, more so if no strategic plan is put in place or if no systematic thinking is invested in the innovation. Stakeholder engagement in the innovation process in general and innovation diffusion in particular is examined in the context of construction. From a theoretical perspective, analysis of the effect of stakeholders could be expected to help in refining the innovation process so that it produces decisions and outcomes more likely to lead to successful innovation and diffusion. To cover diverse applications from product development to the drafting and implementation of national standards, 19 innovation projects were studied. Through a statistical analysis of stakeholder involvement, based on a Fisher’s exact test, it was concluded that a structured process of engagement has to be an integral part of the innovation ...

Collaborative approaches to infrastructure procurement are increasingly popular around the world due to their potential to provide improved project performance compared with more traditional approaches. The problem is that project outcomes continue to be unpredictable. Previous research has shown that this is the case regardless of whether the chosen procurement approach is based on price or nonprice selection of the project team. This is a major choice that clients make, but the presented research shows that governance choices for project execution are more important. This is significant because clients tend to focus more on procurement choices and typically do not differentiate governance based on those choices. This needs to change, and the authors show that optimal governance configurations vary on the basis of the chosen type of team configuration. For example, three specific governance arrangements for workshops are highlighted for single teams, and two specific governance arrangements for risk/reward sharing are highlighted for multiple teams. This study identifies governance actions that are associated with superior time and cost outcomes on collaborative infrastructure projects in Australia run by experienced public-sector clients under the two procurement scenarios. Based on a survey of 320 senior managers, independent sample t-tests were conducted to compare the application of governance actions among three distinct groups of projects, based on type of team selection and type of project outcome. The study provides evidence of the most effective approaches to project governance in a country that is a world leader. The results provide much needed recommendations for improved project performance based on large-scale quantitative analysis, which before now has not existed. Overall, the study recommends more attention be paid to noncontractual governance under both approaches to team selection, although the specific actions recommended vary.

There is a strong need for a productive and innovative infrastructure sector because of its monetary value and importance for the development of a sustainable society. An increased level of industrialization is often proposed as a way to improve efficiency and productivity in construction projects. In prior literature on industrialized construction, there are however neither many studies addressing more long-term aspects of innovation and sustainability nor studies within the infrastructure context. Organizational theory suggests that firms need to be ambidextrous and focus on both long-term exploration of new knowledge and technologies and short-term exploitation of current knowledge and technologies, in order to achieve sustainable development. Therefore, an investigation of how both short-term exploitative performance objectives and long-term explorative development can be addressed when implementing industrialized construction in infrastructure projects was conducted. A case study consisting of four infrastructure projects shows that the main drivers for increased industrialization are of an exploitative nature, focusing on cost savings and increased productivity through more efficient processes. The main barriers to increased industrialization are however related to both explorative and exploitative activities. Hence, by managing the identified barriers and explicitly addressing both exploitation and exploration, industrialized construction can improve both short-term efficiency and long-term innovation and sustainability.

Although construction is considered to be slow in adopting new technology and new processes, innovation, research and development are performed routinely. Nonetheless, knowledge about what affects the diffusion of research results—in the context of innovations—is incomplete, limiting the effectiveness of procedures designed to evaluate project proposals. The aim is to examine the factors that can influence the diffusion of results, in this case from externally funded construction innovation projects. A Fisher's exact test is performed on six concepts derived from general innovation theory which are tested on 20 development projects. The test is used to establish the significance of the six concepts and their applicability to construction‐related innovation. The results reveal support for all six concepts, although only four of them attract a high level of significance. External lateral and vertical communication and external integration during the development phase are shown to increase the chances of successful diffusion and should therefore be assessed in project proposals.