In recent years, multi-criteria group decision-making (MCGDM) methods have attracted widespread attention in the academic community. However, most existing MCGDM approaches suffer from limitations in decision-makers’ expressive capacity and the loss of uncertain information. To address these issues, this study proposes a novel multi-criteria group decision-making (MCGDM) framework. First, we developed an evaluation information representation method called the hybrid probabilistic information set (HPIS), which allows DMs to fully express their opinions based on individual cognition using the most suitable form of representation. Second, the criteria importance through inter-criteria correlation (CRITIC) and the combined compromise solution (CoCoSo) methods are extended into the cloud model environment, ensuring that the rich uncertainty information is fully preserved and transmitted throughout the entire evaluation process. Finally, we apply the proposed MCGDM framework to a practical case study evaluating urban flood resilience within an urban agglomeration, to identify its vulnerable components. The results indicate that Baoding, Zhangjiakou, and Chengde are identified as the most vulnerable cities, necessitating immediate and targeted measures to bolster their flood defense capabilities. At the same time, decision-makers can select both qualitative and quantitative comments simultaneously and carry uncertainty information throughout the entire calculation process. Furthermore, the sensitivity and comparative analyses demonstrate the robustness and practical utility of the proposed method under the tested scenarios.