Sustainability has profound implications for environmental competitiveness, yet little has been done to study the feasibility of sustainable supply chain management (SSCM) practices as a predictor of organizational performance (operational and environmental performance). By integrating stakeholder theory and dynamic capability theory, this study aims to determine the impact of corporate social responsibility (CSR) on SSCM practices and assess its impact on organizational performance. This research also investigates the role of big data analytical capabilities (BDAC) in mediating the relationship between SSCM practices and organizational performance. The authors collected data online, examined 320 valid responses, and tested research hypotheses. The findings suggest that CSR (both internal and external CSR) positively promotes SSCM practices and contributes to expanding dynamic capacity theory in the context of BDA capabilities. BDAC is also a key mediator between SSCM practices and organizational performance. These results contribute to and improve the research on stakeholder theory and SSCM practice and provide a new perspective for scholars to further study this issue.

Historically, infectious diseases have been the leading cause of human psychosomatic strain and death tolls. This research investigated the recent threat of COVID-19 contagion, especially its impact among frontline paramedics treating patients with COVID-19, and their perception of self-infection, which ultimately increases their agonistic behaviour. Based on the stressor–strain–outcome paradigm, a research model was proposed and investigated using survey-based data through a structured questionnaire. The results found that the perceived threat of COVID-19 contagion (emotional and cognitive threat) was positively correlated with physiological anxiety, depression, and emotional exhaustion, which led toward agonistic behaviour. Further, perceived social support was a key moderator that negatively affected the relationships between agonistic behaviour and physiological anxiety, depression, and emotional exhaustion. These findings significantly contributed to the current literature concerning COVID-19 and pandemic-related effects on human behaviour. This study also theorized the concept of human agonistic behaviour, which has key implications for future researchers.

Due to the recent development in online shopping, the e-commerce business has experienced significant growth. However, in developing nations such as Pakistan, the concept of e-commerce is yet in its early stages, and there are several roadblocks to users using this platform. Therefore, this study aimed to identify the nexus between service quality (SQ), customer satisfaction (CS), customer complaints, and loyalty in the online shopping environment by integrating the SQ model with the American Customer Service Index (ACSI) model. A conceptual framework was created and evaluated using data obtained through a structured questionnaire (n = 296) from e-commerce users. In Smart-PLS v3, the author used structural equation modeling (SEM) to examine the study hypotheses. As per the study findings, reliability, responsiveness, trust, WD, and personalization are significant determinants of SQ. Meanwhile, in an e-commerce context, SQ is positively associated with CS, which leads to a reduction in customer complaints and an increase in customer loyalty. The results provide a birds-eye view to the managers to direct their spending scientifically to the variables that have the most significant influence on SQ and CS. It will assist current and prospective e-commerce retailers in gaining a thorough grasp of CS, complaints, and loyalty in their industry. Furthermore, the theoretical and practical contributions were discussed in this study.

Firms of all stripes recognize that retaining satisfied customers in the current e-commerce cutthroat and digital market relies on delivering exceptional customer service. This longitudinal study aims to examine the relationship between service quality, customer satisfaction, and behavior in an online shopping environment, emphasizing the youth of Pakistan. A research model was developed and tested using two phases of customer data ( n = 331). The results show that in the online shopping environment, the dimension of service quality significantly enhances customer satisfaction, which leads to the development of customer loyalty. The mediating role of customer complaints has been identified in the relationship between customer satisfaction and customer loyalty. Furthermore, it was found that the significant connection between customer loyalty, repurchase intention, and recommendation intention was moderated by emotional intensity. The findings will help firms in Pakistan and other developing countries to establish long-term growth strategies by understanding the complex nexus between service quality that leads to customer satisfaction and boosts their repurchases and recommendations. This research also directs online platform marketers and practitioners to develop marketing and retailing strategies.