A quasi-experimental longitudinal intervention study utilizing intervention and comparison groups was carried out with first-year Malaysian college students in order to evaluate the effectiveness of a careers course designed to help students in their career decision-making. Participants in both groups were given questionnaires assessing career decision self-efficacy (CDSE), career indecision, and career decision-making difficulties at various time points. Career indecision and decision-making difficulties (CDDs) are different constructs in that research on career indecision encompasses a wider area wherein the identification of sources of career indecision, often referred to as decision-making difficulties, is one line of research. Gender differences at the outset and over the duration of the course were also examined. Results indicated that upon completion of the course participants in the intervention group experienced increased CDSE and reduced career indecision compared to the comparison group. An overall decrease in career decision-making difficulties was also observed, but further investigation revealed that the decrease was not significant in 1 of 10 subcategories of difficulties. Although gender differences in career indecision and career decision-making difficulties were observed at the outset, these disappeared over the course of the intervention. Implications and suggestions for further research are discussed.

This study aims to investigate the relationship between mindset and impostor phenomenon, via the explanatory role of fear of failure and goal orientation in the work domain. Only one known study has previously connected mindset and impostor phenomenon in the scientific literature among females in a university setting. Data was collected from 201 working adults, with a roughly equal male-female ratio, from a range of sectors in the United Kingdom, Ireland, and United States. Participants completed an online survey comprising the Implicit Theories of Intelligence Scale, the Performance Failure Appraisal Inventory, Work Domain Goal Orientation Instrument, and the Clance Impostor Phenomenon Scale (CIPS). We tested a serial-parallel mediation model using structural equation modeling. The results suggest that people with a fixed mindset tend to experience more impostor phenomenon at work and this relationship is predominantly explained by their fear of failure. Further, when employees are also motivated by a performance avoid goal orientation, the relationship increases in strength. This indirect relationship suggests that staff training, and coaching interventions designed to increase people’s belief that they can develop their abilities results in a reduction of their fear of failure and in their motivation to want to avoid showing their inability at work. The results also suggest cultivating environments that promote a growth mindset and learning goal orientation, alongside the safety to fail, could lessen the negative effects of having a fixed mindset, reduce fear of failure, and alleviate impostor phenomenon’s negative impact on employee career development and wellbeing.

This study explored cultural and gender differences in career decision-making difficulties (CDMD) experienced by 109 British and 86 Chinese international university students, and the impact of cross-cultural adjustment on the CDMD of Chinese international students. Results showed no significant cultural differences in overall CDMD, and that the cross-cultural adjustment of Chinese participants was not correlated with their difficulty in career decision-making. Significant cultural differences on the sub-categories of the Career Decision-making Difficulties Questionnaire (e.g. Chinese participants were significantly less ready than British participants to make career decisions) and some significant gender differences (e.g. male participants generally experienced fewer difficulties than female participants in career decision-making) were identified. Age and degree level were negatively related to the level of difficulty the participants experienced in career decision-making. Implications for career counselling and future research directions are discussed.

Purpose: – This study aims to examine the concepts of trait emotional intelligence (EI), emotional labour strategies and burnout among internal human resources (HR) service providers. It proposes a model to deepen our understanding of the processes explaining the protective effects of trait EI on employee burnout.Design/methodology/approach: – The present study comprises a sample of 143 HR professionals from a large Malaysian financial institution.Findings: – Results suggest that trait EI predicted personal- and work-related burnout but not client-related burnout. Trait EI was also found to be partly related to emotional labour (EL), exhibiting a negative relationship with surface acting but not with deep acting. While surface acting exhibited a significant relationship on all three forms of burnout, deep acting was only significantly related to client burnout. Moreover, mediation analyses revealed that surface acting partly mediated the relationship between EI and burnout.Originality/value: – This study examines the relationship between EI, EL and burnout in HR professionals. This study is the first in the literature to examine these relationships in the context of internal service providers and in a non-Western context. Our study enhances our understanding of the processes explaining the protective effects of trait EI on employee burnout in a non-Western context.