Introduction: Over the past few years, the healthcare industry has undergone a significant transformation where patients’ perceptions of healthcare have gained a huge importance in assessing quality. Considering that it is now highly competitive, their contentment is a vital aspect in improving performance. However, practitioners in developing countries have traditionally overlooked the importance of patient views in healthcare, and this neglect is particularly prevalent in low-resource settings such as the State University of Haiti Hospital. The aim of this study is to assess patient satisfaction and identify influencing factors. Methods and analysis: We will conduct a mixed-methods cross-sectional survey at Haiti’s largest hospital centre from January to August 2024. First, patient satisfaction will be assessed using RAND Corporation’s 18-Item-Patient Satisfaction Questionnaire, a valid self-administered questionnaire with strong potential for use in different settings. It will be translated into Creole and then tested in a pilot study. Second, a qualitative study based on individual interviews will explore patients’ views on the care they have received. Data analysis will include descriptive statistics, χ ² tests, logistic regression and thematic analysis. Ethics and dissemination: Ethical approval is granted from the Laboratoire Médecine Ethique et Société. Findings will be published in a corresponding peer-reviewed journal, shared with hospital staff and students. Social media posts, blog posts and conference debates will also be considered.

Background.- This study’s objective is to analyzethe different risk factors associated with the occurrence of surgical site infections(SSI)in patients operated for acute abdomen atHôpital de l’Universitéd’Etatd’Haiti from January 2018 to December 2020. Methods.- This is a unmatched case-control study. Were included: patients who had undergone surgery for acute abdomen and had developed a SSI. By measuring the association between each risk factor and the occurrence ofSSI, their implication in the occurrence ofSSIhas been determined. Results.- Of the thirteen risk factors identified, in the 87 files selected, a high incidence (25.29%) ofSSIswas associated with the following risk factors: anemia, duration of interventions, NNIS index and reintervention. Conclusion. - Anemia, duration of interventions, NNIS index and reintervention were the main risk factors strongly associated with the occurrenceofSSI.