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Many countries depend on businesses in reverse chains to tackle the environmental pollution caused by the tremendous amount of e-waste. Furthermore, due to the domination of informal businesses in many developing countries, environmental rules are not considered during operation, and these violations tend to affect public health adversely. The government in these developing countries finds it difficult to manage and utilize e-waste due to insufficient resources properly. The existing performance measures are only appropriate for implementation in developed countries with the inability to assess informal e-waste businesses in developing countries. Therefore, to address this gap, this research proposes sustainable reverse logistics scorecards (SRLS) to identify informal e-waste businesses' performance. Data were obtained through in-depth interviews with eleven experts, questionnaire survey with one hundred eighty-six informal e-waste businesses in Indonesia using the snowball sampling method and by measurement identification using the statistical descriptive analysis such as mean, geometric mean, mode, and sign-test median including experts' confirmation. The results showed that there are twenty-two parameters from six perspectives namely financial, stakeholders' value, internal business processes, innovation and growth, environment, and social. These parameters can be used as a performance measurement following government regulation and adjusting the motivation, strategy, capability, and activities of informal e-waste businesses. They are also useful for practical assessment and decision purposes, such as process safety and economic impact evaluation of businesses with the ability to create job opportunities, satisfy employees, and provide persuasive incentives. The balance between environment, welfare, and e-waste management is realized through SRLS. We suggested that other researchers use these parameters to assess the performance of informal e-waste throughout Indonesia and the government considered these parameters to assess them before deciding to collaborate for handling e-waste problems.
Hesti Maheswari; Gatot Yudoko; Akbar Adhiutama; Haruki Agustina. Sustainable reverse logistics scorecards for the performance measurement of informal e-waste businesses. Heliyon 2020, 6, 1 .
AMA StyleHesti Maheswari, Gatot Yudoko, Akbar Adhiutama, Haruki Agustina. Sustainable reverse logistics scorecards for the performance measurement of informal e-waste businesses. Heliyon. 2020; 6 (9):1.
Chicago/Turabian StyleHesti Maheswari; Gatot Yudoko; Akbar Adhiutama; Haruki Agustina. 2020. "Sustainable reverse logistics scorecards for the performance measurement of informal e-waste businesses." Heliyon 6, no. 9: 1.
Environmental pollution caused by the improper processing of electronic waste, especially from mobile phones, has increased drastically. Governments in developing countries, including Indonesia, have not been ready to face this problem. Informal groups are reacting very fast, growing and spreading evenly in many places to profit through reverse logistics activities. They dominate the markets of used electronic products. Today, eradicating these groups is impossible due to poverty, low education, and unemployment problems. Competing with them is also useless. Therefore, this research aims to find an engagement model between government and intermediary businesses, both formal and informal, for a sustainable purpose. Before determining the model, we must understand the intermediary businesses’ expectations. Therefore, we interviewed eight respondents that represent each business group and used customer value chain analysis to map them. We found forty-one expectations. Seven are the most common but are difficult to realize since they contradict government regulations. To cope with the urgency of the current situation, we concluded that the government should engage directly with the needs of these businesses, and we recommend three models of engagement i.e., empowerment, collaboration, and involvement.
Hesti Maheswari; Gatot Yudoko; Akbar Adhiutama. Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis. Sustainability 2019, 11, 732 .
AMA StyleHesti Maheswari, Gatot Yudoko, Akbar Adhiutama. Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis. Sustainability. 2019; 11 (3):732.
Chicago/Turabian StyleHesti Maheswari; Gatot Yudoko; Akbar Adhiutama. 2019. "Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis." Sustainability 11, no. 3: 732.
Mobile phone products contribute the largest amount of e-waste compared with other electronic devices. This is caused by the shortest product life cycle, consumptive behavior, and unintegrated linkage among stakeholders to conduct sustainable reverse logistics. They implement it separately and without considering other interest, role, needs and values as well as ignore the sound relationship. Therefore, from literature review, this research aims to identify comprehensively the expectation, values and relationship each stakeholder in doing the program by using customer value chain analysis. The result is showing the big different values and role among stakeholders but it is still needed a tight interaction among them even though they must play their own role in order to solve the severity of e-waste problems through sustainable reverse logistics implementation.
H. Maheswari; G. Yudoko; A. Adhiutama. Customer Value Chain Analysis for Sustainable Reverse Logistics Implementation: Indonesian Mobile Phone Industry. 2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2018, 89 -92.
AMA StyleH. Maheswari, G. Yudoko, A. Adhiutama. Customer Value Chain Analysis for Sustainable Reverse Logistics Implementation: Indonesian Mobile Phone Industry. 2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). 2018; ():89-92.
Chicago/Turabian StyleH. Maheswari; G. Yudoko; A. Adhiutama. 2018. "Customer Value Chain Analysis for Sustainable Reverse Logistics Implementation: Indonesian Mobile Phone Industry." 2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) , no. : 89-92.
The number of e-waste from mobile phone industry is still dominating until now. This is happened because there is no mutual commitment from all of parties i.e. businesses, government, and societies to reduce the use of mobile phone that has the shortest product life cycle. There are many researches study about firms' motivation and government's role, other discuss about actions of communities in supporting reverse logistics implementation. Unfortunately, research about engagement mechanism that involving all parties is still rare. Therefore, it is important to find the engagement model through this conceptual paper and it is expected useful to build the novel model. Through literature review, the results of this research are establishing the Quattro helix model as the appropriate structure to build the robust team by exploring stakeholder theories; mapping the engagement model either in form of collaboration or participation that consider stakeholders' role and motivation and finding six types of engagement that consider their interest; and determining the novel model of engagement through Quattro helix model for implementing reverse logistics in handling e-waste by describing the linkage and the gaps among existing model.
H Maheswari; G Yudoko; A Adhiutama. Stakeholder engagement in quattro helix model for mobile phone reverse logistics in Indonesia: a conceptual framework. IOP Conference Series: Materials Science and Engineering 2017, 277, 12062 .
AMA StyleH Maheswari, G Yudoko, A Adhiutama. Stakeholder engagement in quattro helix model for mobile phone reverse logistics in Indonesia: a conceptual framework. IOP Conference Series: Materials Science and Engineering. 2017; 277 (1):12062.
Chicago/Turabian StyleH Maheswari; G Yudoko; A Adhiutama. 2017. "Stakeholder engagement in quattro helix model for mobile phone reverse logistics in Indonesia: a conceptual framework." IOP Conference Series: Materials Science and Engineering 277, no. 1: 12062.