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With the development of technological innovations, Big Data is transforming the socio-economic world, impacting almost every organization and person. The transformations associated with the development of Big Data have important consequences for the sustainability of organizations, regions, and the society as a whole, and as such, they have been specifically addressed by the academic literature focusing on sustainability. Despite its importance, and perhaps because of its rapid emergence, there is a lack of studies dealing with the analysis of this body of literature and its trends. The current research attempts to fill this gap. The study develops a bibliometric and visualization analysis of the literature on the nexus between Big Data and Sustainability. The research analyzes 726 documents on this topic, published until the end of 2020, in the Web of Science Core Collection database through the VOSviewer software. The results indicate the main trends and developments on the topic related to the most cited papers, authors, publications, institutions, and countries. The visualized frameworks, structures and trends are useful for both researchers and practitioners, as they can help them understand the current situation, issues to consider, and main developments on the topic.
Fernando Garrigós-Simón; Silvia Sanz-Blas; Yeamduan Narangajavana; Daniela Buzova. The Nexus between Big Data and Sustainability: An Analysis of Current Trends and Developments. Sustainability 2021, 13, 6632 .
AMA StyleFernando Garrigós-Simón, Silvia Sanz-Blas, Yeamduan Narangajavana, Daniela Buzova. The Nexus between Big Data and Sustainability: An Analysis of Current Trends and Developments. Sustainability. 2021; 13 (12):6632.
Chicago/Turabian StyleFernando Garrigós-Simón; Silvia Sanz-Blas; Yeamduan Narangajavana; Daniela Buzova. 2021. "The Nexus between Big Data and Sustainability: An Analysis of Current Trends and Developments." Sustainability 13, no. 12: 6632.
Despite the increasing academic interest in the sensory dimension of the tourist experience, the quantitative empirical research in the field is limited by a lack of measurement instruments for evaluating the sensory stimuli perceived by tourists during a destination visit. The study addresses this gap by developing a composite index to assess the sensory destination panorama, termed as “destination sensescape”. The construct is conceptualised as a formative multidimensional variable with 5 dimensions (visualscape, smellscape, tastescape, soundscape, and hapticscape). The psychometric validity and reliability of the 17 items integrating the formative index were established by a rigorous multi-step procedure based on three empirical studies. The instrument was tested with data collected from visitors of a Mediterranean urban destination. The operationalisation of the destination sensescape construct not only paves the way for future quantitative sensory studies, but also yields a useful tool for Destination Marketing Organisations (DMOs).
Daniela Buzova; Silvia Sanz-Blas; Amparo Cervera-Taulet. “Sensing” the destination: Development of the destination sensescape index. Tourism Management 2021, 87, 104362 .
AMA StyleDaniela Buzova, Silvia Sanz-Blas, Amparo Cervera-Taulet. “Sensing” the destination: Development of the destination sensescape index. Tourism Management. 2021; 87 ():104362.
Chicago/Turabian StyleDaniela Buzova; Silvia Sanz-Blas; Amparo Cervera-Taulet. 2021. "“Sensing” the destination: Development of the destination sensescape index." Tourism Management 87, no. : 104362.
This research explores the creation of relational worth in an online social community through the lens of social capital theory. Virtual structural embeddedness and relational embeddedness as dimensions of social capital are assessed through the concepts of media dependency and parasocial interaction. Both constructs are regarded as antecedents of relational worth in online social communities, which develops through their users’ self-connection to the community. To test the proposed conceptual model an analysis was undertaken of data from 370 personal interviews with online social community users. The results showed that structural and relational embeddedness are both associated with the development of online social community self-connection; and that in turn, community self-connection helps create relational worth, which is comprised of community openness and advocacy. The research contributes to the improved understanding of the formation of social capital in an online social community and addresses the under-researched role of members’ self-connection in generating relational worth in a virtual context.
Silvia Sanz-Blas; Daniela Buzova; Pilar Pérez-Ruiz. Building relational worth in an online social community through virtual structural embeddedness and relational embeddedness. Technological Forecasting and Social Change 2020, 162, 120350 .
AMA StyleSilvia Sanz-Blas, Daniela Buzova, Pilar Pérez-Ruiz. Building relational worth in an online social community through virtual structural embeddedness and relational embeddedness. Technological Forecasting and Social Change. 2020; 162 ():120350.
Chicago/Turabian StyleSilvia Sanz-Blas; Daniela Buzova; Pilar Pérez-Ruiz. 2020. "Building relational worth in an online social community through virtual structural embeddedness and relational embeddedness." Technological Forecasting and Social Change 162, no. : 120350.
The multisensory approach to understanding consumer behavior has received increasing attention as a factor shaping individuals’ perception, attitude, and behavior. However, previous studies have scarcely investigated the role of senses on destination experiences as places of consumption. The aim of the research is to uncover tourists’ meaningful multisensory place perceptions by analyzing cruise travel blogs. The study conducted a thematic content analysis of 248 blog entries on Mediterranean port of call experiences using the text analytics software Leximancer. The results show a convergence between visual, gustatory, olfactory, and haptic impressions, while auditory perceptions are scarce and refer mainly to the presence/absence of noise. Interestingly, unlike past multisensory studies that reported haptic perceptions as the least salient sensory dimension in tourist experiences, the research identified three haptic themes associated with cutaneous, hedonic‐elicited, and somatic touch. The research yields a threefold contribution: (a) It provides empirical evidence for the relevance of multisensory perceptions on tourists’ evaluation of place experiences; (b) a novel methodological approach to assessing sensory impressions is used by analyzing tourists’ freely written online narratives; and (c) the research broadens the scope of existing multisensory literature by assessing urban/coastal travel destination experiences.
Daniela Buzova; Amparo Cervera‐Taulet; Silvia Sanz‐Blas. Exploring multisensory place experiences through cruise blog analysis. Psychology & Marketing 2019, 37, 131 -140.
AMA StyleDaniela Buzova, Amparo Cervera‐Taulet, Silvia Sanz‐Blas. Exploring multisensory place experiences through cruise blog analysis. Psychology & Marketing. 2019; 37 (1):131-140.
Chicago/Turabian StyleDaniela Buzova; Amparo Cervera‐Taulet; Silvia Sanz‐Blas. 2019. "Exploring multisensory place experiences through cruise blog analysis." Psychology & Marketing 37, no. 1: 131-140.
The present research deepens in the understanding of brand bonding in Facebook brand communities, drawing on value creation behaviours, the parasocial interaction paradigm and the attachment theory. Building up on these theories, our proposed conceptual model posits a direct relationship between value creation behaviour and brand community bonding, resulting from users’ interactions with other community members. The study also examines the moderating role of value co-creation behaviour on community members’ predispositions to develop emotionally based relationships with brands. The sample of the study consisted of 370 followers of brand Facebook pages and the model was assessed using PLS-SEM. The results confirm the posited direct and interaction effects, thus evidencing brand community involvement, attachment and advocacy as components of brand community bonding, and members’ value creation behaviour as its driver and moderator. Practical implications for online brand community managers are also provided.
Silvia Sanz-Blas; Enrique Bigné; Daniela Buzova. Facebook brand community bonding: The direct and moderating effect of value creation behaviour. Electronic Commerce Research and Applications 2019, 35, 100850 .
AMA StyleSilvia Sanz-Blas, Enrique Bigné, Daniela Buzova. Facebook brand community bonding: The direct and moderating effect of value creation behaviour. Electronic Commerce Research and Applications. 2019; 35 ():100850.
Chicago/Turabian StyleSilvia Sanz-Blas; Enrique Bigné; Daniela Buzova. 2019. "Facebook brand community bonding: The direct and moderating effect of value creation behaviour." Electronic Commerce Research and Applications 35, no. : 100850.
The sustainability of cruise tourism has been questioned in relation to its negative effects on ports of call, among which crowding has recently become more pronounced. However, an understanding of how crowdedness influences cruise tourists’ experience onshore is lacking. The study analyzed online reviews on onshore experiences in the main European ports of call through Leximancer, an automated text analytics software. The results revealed that the perceived destination crowding was not always negatively evaluated by tourists, but was also discussed as a factor adding up to the authenticity of the visit under certain circumstances. Nevertheless, the evidence indicates that only human crowding might be positively assessed, while the spatial crowdedness was always reported as detracting from the enjoyment of the visit. The analysis also showed that the crowding phenomenon was represented differently in the accounts of the low, average and high satisfaction cruise tourists’ groups. The role of the guide, as well as the attractiveness of the sightseeing were identified as factors that can ameliorate the negative effect of crowding on the destination visit. The findings yield relevant implications for all actors involved in the cruise tourism activity, which should manage destination crowdedness in a more sustainably innovative way.
Silvia Sanz-Blas; Daniela Buzova; Walesska Schlesinger. The Sustainability of Cruise Tourism Onshore: The Impact of Crowding on Visitors’ Satisfaction. Sustainability 2019, 11, 1510 .
AMA StyleSilvia Sanz-Blas, Daniela Buzova, Walesska Schlesinger. The Sustainability of Cruise Tourism Onshore: The Impact of Crowding on Visitors’ Satisfaction. Sustainability. 2019; 11 (6):1510.
Chicago/Turabian StyleSilvia Sanz-Blas; Daniela Buzova; Walesska Schlesinger. 2019. "The Sustainability of Cruise Tourism Onshore: The Impact of Crowding on Visitors’ Satisfaction." Sustainability 11, no. 6: 1510.
Integrating the theoretical foundations of symbolic interactionism, parasocial interaction, direct affect transfer, push and pull motivational framework, and narrative transportation, this study investigates the determinants of tourists’ intention to visit a destination using Heidi, a famous literary and television series persona, as a stimulus. Place attachment, ad-evoked positive affect, and motivation were theorized as antecedents of intention to visit and imagination proclivity as a moderator. The model was tested using data collected from 410 prospective Spanish tourists. Results show motivation and place attachment as key determinants of intention to visit among individuals with higher imagination proclivity, while positive affect was most relevant for individuals with low imagination proclivity. Findings expand our understanding of travel intention toward unvisited destinations, providing empirical support that place attachment, positive affect, and motivation are engendered by prior media exposure and moderated by tourists’ imagination proclivity.
Sameer Hosany; Daniela Buzova; Silvia Sanz-Blas. The Influence of Place Attachment, Ad-Evoked Positive Affect, and Motivation on Intention to Visit: Imagination Proclivity as a Moderator. Journal of Travel Research 2019, 59, 477 -495.
AMA StyleSameer Hosany, Daniela Buzova, Silvia Sanz-Blas. The Influence of Place Attachment, Ad-Evoked Positive Affect, and Motivation on Intention to Visit: Imagination Proclivity as a Moderator. Journal of Travel Research. 2019; 59 (3):477-495.
Chicago/Turabian StyleSameer Hosany; Daniela Buzova; Silvia Sanz-Blas. 2019. "The Influence of Place Attachment, Ad-Evoked Positive Affect, and Motivation on Intention to Visit: Imagination Proclivity as a Moderator." Journal of Travel Research 59, no. 3: 477-495.
The main aim of this study was to examine the differences in the interrelationships between destination image-satisfaction-behavioural intention across cruise tourists with varying visit characteristics (length of stay and type of visit arrangement) and familiarity. The data for the study was obtained through interviews with cruise passengers visiting a major Spanish port of call. The results revealed that both familiarity (informational and behavioural) and type of visit arrangement (excursion versus independent visit) moderated the hypothesized structural relationships. The moderating role of length of stay onshore was only demonstrated on the impact of satisfaction on behavioural intentions. The findings make several contributions to the current literature on cruise tourist behaviour.
Silvia Sanz-Blas; Daniela Buzova; Elena Carvajal-Trujillo. Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination. Tourism Management Perspectives 2019, 30, 1 -10.
AMA StyleSilvia Sanz-Blas, Daniela Buzova, Elena Carvajal-Trujillo. Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination. Tourism Management Perspectives. 2019; 30 ():1-10.
Chicago/Turabian StyleSilvia Sanz-Blas; Daniela Buzova; Elena Carvajal-Trujillo. 2019. "Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination." Tourism Management Perspectives 30, no. : 1-10.
Daniela Buzova; Silvia Sanz-Blas; Amparo Cervera-Taulet. Does culture affect sentiments expressed in cruise tours’ eWOM? The Service Industries Journal 2018, 39, 154 -173.
AMA StyleDaniela Buzova, Silvia Sanz-Blas, Amparo Cervera-Taulet. Does culture affect sentiments expressed in cruise tours’ eWOM? The Service Industries Journal. 2018; 39 (2):154-173.
Chicago/Turabian StyleDaniela Buzova; Silvia Sanz-Blas; Amparo Cervera-Taulet. 2018. "Does culture affect sentiments expressed in cruise tours’ eWOM?" The Service Industries Journal 39, no. 2: 154-173.
The aim of this paper is to shed light on the elements underlying cruise tourists’ evaluation of shore excursions, approaching them as an interaction of expressive and instrumental components. To fulfil the aim of the investigation, a thematic content analysis of 1296 online reviews was conducted using the text-mining software Leximancer. The results of the study revealed that cruise visitors with different overall satisfaction with their guided tour focus the narrative of their opinion on different tour attributes. Thus, the dominant themes of the cruise passengers delighted with their tour included the performance of the tour guide, the arrangement of the tour, as well as the cruise destination sightseeing. On the other hand, instrumental components such as crowded bus tours, limited time at the port of call, and inadequate excursion design appeared to be the main aspects appointed by those unsatisfied with their onshore experience. Furthermore, the study assessed and compared the perceptions of the tour experience across cruise passengers from the contemporary, premium and luxury cruise line segments.
Daniela Buzova; Silvia Sanz-Blas; Amparo Cervera-Taulet. ‘Tour me onshore’: understanding cruise tourists’ evaluation of shore excursions through text mining. Journal of Tourism and Cultural Change 2018, 17, 356 -373.
AMA StyleDaniela Buzova, Silvia Sanz-Blas, Amparo Cervera-Taulet. ‘Tour me onshore’: understanding cruise tourists’ evaluation of shore excursions through text mining. Journal of Tourism and Cultural Change. 2018; 17 (3):356-373.
Chicago/Turabian StyleDaniela Buzova; Silvia Sanz-Blas; Amparo Cervera-Taulet. 2018. "‘Tour me onshore’: understanding cruise tourists’ evaluation of shore excursions through text mining." Journal of Tourism and Cultural Change 17, no. 3: 356-373.
Purpose The purpose of this paper is to analyse the impact of the following variables: brand fan page dependency; parasocial interaction; attitude towards brand fan pages in enhancing users’ participation in Facebook as a mobile social network (m-WOM). Design/methodology/approach An empirical study was carried out by means of online interviews with structured questionnaires. To analyse the data, and estimate the hypothesised relationships in the theoretical model, the partial least squares equation modelling was used. Findings The results of the study indicate that accessing brands’ mobile Facebook fan pages can satisfy the needs of understanding, orientation and play. These needs, in turn, influence users’ attitude, as well as their active and passive participation. Besides, users’ active participation in brands’ fan pages is enhanced by the direct and positive influence of attitude and passive participation. Practical implications This research enables brands to know which aspects to highlight in their communication strategies in order to increase the user’s active participation and generate m-WOM. Brands need to post information which is not only relevant, but also entertaining and visually attractive. Furthermore, they should foster the user-brand interaction to achieve users’ engagement with the brand. Originality/value The contribution of the present research is threefold. First, it offers a new perspective in explaining eWOM participation in mobile settings based on social networks. Second, it is argued that dependency is a key driver in explaining m-WOM. Lastly, integrating parasocial integration in the authors’ model highlights the communication nature of the word-of-mouth process.
Silvia Sanz-Blas; Enrique Bigné; Daniela Buzova. m-WOM in a brand’s Facebook fan page. Online Information Review 2017, 41, 936 -953.
AMA StyleSilvia Sanz-Blas, Enrique Bigné, Daniela Buzova. m-WOM in a brand’s Facebook fan page. Online Information Review. 2017; 41 (7):936-953.
Chicago/Turabian StyleSilvia Sanz-Blas; Enrique Bigné; Daniela Buzova. 2017. "m-WOM in a brand’s Facebook fan page." Online Information Review 41, no. 7: 936-953.
Silvia Sanz-Blas; Elena Carvajal-Trujillo; Daniela Buzova. The moderating effect of personal and situational characteristics in behavioural factors affecting ports of call. Current Issues in Tourism 2017, 22, 133 -141.
AMA StyleSilvia Sanz-Blas, Elena Carvajal-Trujillo, Daniela Buzova. The moderating effect of personal and situational characteristics in behavioural factors affecting ports of call. Current Issues in Tourism. 2017; 22 (2):133-141.
Chicago/Turabian StyleSilvia Sanz-Blas; Elena Carvajal-Trujillo; Daniela Buzova. 2017. "The moderating effect of personal and situational characteristics in behavioural factors affecting ports of call." Current Issues in Tourism 22, no. 2: 133-141.
In the present context of booming cruise demand, the study aims to advance the knowledge on port of call performance from cruise passengers’ perspective. The aim of this investigation was twofold: (1) to examine the structural links among port of call perceived quality–satisfaction–future intentions (revisit and word-of-mouth (WOM) behaviour); and (2) to test the moderating effect of cruisers’ motivation (push versus pull factors) to visit the port of call on the proposed structural links. Partial least squares path modelling was used to test the proposed model with a sample of 492 cruise passengers at a Mediterranean port of call. The findings revealed that port of call quality has a positive impact on port of call satisfaction, which in turn, strongly affects revisit and WOM intention. Besides, the results of the multi-group analysis indicated that the links between port of call quality–satisfaction and port of call satisfaction–WOM are moderated by cruisers’ motivation. Implications for port authorities and cruise lines are discussed.
Silvia Sanz-Blas; Elena Carvajal-Trujillo; Daniela Buzova. Assessing cruise port of call performance: a passenger-based approach using PLS modelling. Maritime Policy & Management 2017, 44, 967 -980.
AMA StyleSilvia Sanz-Blas, Elena Carvajal-Trujillo, Daniela Buzova. Assessing cruise port of call performance: a passenger-based approach using PLS modelling. Maritime Policy & Management. 2017; 44 (8):967-980.
Chicago/Turabian StyleSilvia Sanz-Blas; Elena Carvajal-Trujillo; Daniela Buzova. 2017. "Assessing cruise port of call performance: a passenger-based approach using PLS modelling." Maritime Policy & Management 44, no. 8: 967-980.
Recognizing the importance of the study of guided tour experiences and being aware of the cross-cultural variations of services’ perceptions, the purpose of this article is to examine if cruise tourists from the two main generating markets (Europe and North America) perceive differently a port of call guided tour based on the content of the eWOM generated. The data set was comprised of 334 reviews on guided tours undertaken in Spanish ports of call and published during the period 2009–2015 on the major travel Web site Tripadvisor. The thematic content analysis of the data was performed using the text mining software Leximancer. The results yielded different pictures for the experiences described by both cultures, with Europeans valuing the tour in terms of efficiency and North Americans praising guide's performance and tailor-made tour services. Based on these findings, practical implications are discussed.
Daniela Buzova; Silvia Sanz-Blas; Amparo Cervera-Taulet; Helena Martins Gonçalves; Andrea Rey-Martí; Norat Roig-Tierno; Morgan P. Miles. Cross-cultural Perceptions of Onshore Guided Tours: A Qualitative Approach Based on eWOM. Psychology & Marketing 2016, 33, 1054 -1061.
AMA StyleDaniela Buzova, Silvia Sanz-Blas, Amparo Cervera-Taulet, Helena Martins Gonçalves, Andrea Rey-Martí, Norat Roig-Tierno, Morgan P. Miles. Cross-cultural Perceptions of Onshore Guided Tours: A Qualitative Approach Based on eWOM. Psychology & Marketing. 2016; 33 (12):1054-1061.
Chicago/Turabian StyleDaniela Buzova; Silvia Sanz-Blas; Amparo Cervera-Taulet; Helena Martins Gonçalves; Andrea Rey-Martí; Norat Roig-Tierno; Morgan P. Miles. 2016. "Cross-cultural Perceptions of Onshore Guided Tours: A Qualitative Approach Based on eWOM." Psychology & Marketing 33, no. 12: 1054-1061.
The study aims at exploring the importance of guided tours in cruise tourists experience while visiting a port of call and analyzing qualitative (electronic word of mouth from Tripadvisor) and quantitative (personal interviews with tourists) data. The results obtained from the electronic word of mouth analysis suggest that taking a guided tour is a highly satisfactory and sentimentally positive experience for the cruise tourist. Moreover, the empirical findings revealed that taking a guided tour has a moderating effect on (1) the interaction between destination image–satisfaction, (2) the satisfaction–loyalty causal relationship and (3) the destination image formation process regarding the infrastructure and atmosphere, and tourism resources image dimensions. Copyright © 2016 John Wiley & Sons, Ltd.
Silvia Sanz-Blas; Daniela Buzova. Guided Tour Influence on Cruise Tourist Experience in a Port of Call: An eWOM and Questionnaire-Based Approach. International Journal of Tourism Research 2016, 18, 558 -566.
AMA StyleSilvia Sanz-Blas, Daniela Buzova. Guided Tour Influence on Cruise Tourist Experience in a Port of Call: An eWOM and Questionnaire-Based Approach. International Journal of Tourism Research. 2016; 18 (6):558-566.
Chicago/Turabian StyleSilvia Sanz-Blas; Daniela Buzova. 2016. "Guided Tour Influence on Cruise Tourist Experience in a Port of Call: An eWOM and Questionnaire-Based Approach." International Journal of Tourism Research 18, no. 6: 558-566.
The aim of the study is to examine how destination knowledge acquired by cruisers through different information sources (online versus others) can moderate destination image formation and the relationship of image–satisfaction–behavioural intentions in a port of call. A multiple group analysis with partial least square method was carried out using data collected from a major tourism destination in Spain: Valencia. The findings revealed knowledge acquired through different information sources is a moderator of the image–satisfaction and satisfaction–behavioural intention relationships. The destination image formation is also significantly different from one group to the other. The findings of this study have a number of practical implications.
Silvia Sanz-Blas; Daniela Buzova; Elena Carvajal-Trujillo. Investigating the moderating effect of information sources on cruise tourist behaviour in a port of call. Current Issues in Tourism 2014, 20, 120 -128.
AMA StyleSilvia Sanz-Blas, Daniela Buzova, Elena Carvajal-Trujillo. Investigating the moderating effect of information sources on cruise tourist behaviour in a port of call. Current Issues in Tourism. 2014; 20 (2):120-128.
Chicago/Turabian StyleSilvia Sanz-Blas; Daniela Buzova; Elena Carvajal-Trujillo. 2014. "Investigating the moderating effect of information sources on cruise tourist behaviour in a port of call." Current Issues in Tourism 20, no. 2: 120-128.