Religious tourism and pilgrimages increasingly contribute to developing the social and economic growth of local economies and communities over time. The aim of the present study is to analyse the role of religious touristic routes as sites of pilgrimages and an opportunity to drive a pathway for sustainable tourism development. The study relies on analysing qualitative and quantitative data, through a questionnaire distributed in late 2018; the questionnaire relates to pilgrimages concerning the Camino de Santiago de Compostela and Via Francigena as religious touristic destinations that contribute to the social and economic sustainability of local economies. Indeed, these pilgrimages strengthen the importance of building collaborative processes by enabling religious touristic destinations to open up to better managing and by driving sustainability‐oriented policies, thus enhancing social and economic growth within local communities.

Purposes: The aim of this study is to provide a conceptual framework to explain how museums sustain intellectual capital and promote value co-creation moving from designing virtual environments to introducing and managing Big Data.Design/methodology/approach: This study is based on archival and qualitative data considering the literature related to the introduction of virtual environments and Big Data within museums.Findings: Museums contribute to sustaining intellectual capital and in promoting value co-creation developing a Big Data-driven strategy and innovation.Practical implications: By introducing and managing Big Data, museums contribute to creating a community by improving knowledge within cultural ecosystems while strengthening the users as active participants and the museum’s professionals as user-centred mediators.Originality/value: As audience-driven and knowledge-oriented organisations moving from designing virtual environments to following a Big data-driven strategy, museums should select organisational and strategic choices for driving change.

Purpose: The purpose of this study is to identify the pathway that leads to cities to proceeding towards urban sustainability. Design/methodology/approach: This study intends to propose a theoretical analysis on the city as sustainable community that drives urban development adopting a smart vision for urban growth. Findings: Cities as sustainable urban communities develop smartness as a vision for change understanding and developing the potential offered by information technology reinforcing the community by shaping collaborative governance. Research limitations/implications: Cities using information technology as a source for urban sustainability develop smartness to evolve as smart communities following a managerial and organizational view towards sustainability as a source for continuous innovation and change within urban ecosystem. Originality/value: Cities identify a sustainability-oriented and community-driven pathway as a vision for continuous change that helps to improve urban competitiveness, innovation and democracy ensuring high quality of life by strengthening the potential offered by technology-enabled and human-centred smartness.

Towards Sustainable Health Care Organizations

Rethinking Public Organizations as Knowledge-Oriented and Technology-Driven Organizations