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Dr. J. Andres Coca-Stefaniak
Marketing, Events and Tourism Department, Faculty of Business, University of Greenwich, Park Row, London SE10 9LS, United Kingdom

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0 Smart Cities
0 Sustainability
0 Smart tourism destinations
0 Place-based research

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Journal article
Published: 02 July 2021 in Sustainability
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Destination image and city branding are accumulating a growing body of knowledge in urban studies and tourism literature. Although several visitor destination image models have been proposed, the most prevalent in Asia remains the comprehensive destination image model. This is the first research to test the applicability of this model beyond the United States and with international (rather than domestic) visitors. Jakarta is chosen as the geographical test area for this study, which incorporates structural equation modeling on a data sample of international leisure visitors in Jakarta. The findings indicate that the destination image model could be generalized beyond the US and applied to Jakarta. This study finds that tourism policymakers in Jakarta should focus on promoting the friendliness of local residents and improving the city’s cleanliness, as these are the two most positive and negative perceptions. Overall, this study showed that a unique destination image—a largely under-researched topic in place branding—is a variable that should be considered when formulating the overall place image of city destinations around the world.

ACS Style

Chandra Setiawan; Bryna Meivitawanli; Mary-Paz Arrieta-Paredes; Alastair Morrison; J. Coca-Stefaniak. Friendly Locals and Clean Streets?—Evaluating Jakarta’s Destination Brand Image. Sustainability 2021, 13, 7434 .

AMA Style

Chandra Setiawan, Bryna Meivitawanli, Mary-Paz Arrieta-Paredes, Alastair Morrison, J. Coca-Stefaniak. Friendly Locals and Clean Streets?—Evaluating Jakarta’s Destination Brand Image. Sustainability. 2021; 13 (13):7434.

Chicago/Turabian Style

Chandra Setiawan; Bryna Meivitawanli; Mary-Paz Arrieta-Paredes; Alastair Morrison; J. Coca-Stefaniak. 2021. "Friendly Locals and Clean Streets?—Evaluating Jakarta’s Destination Brand Image." Sustainability 13, no. 13: 7434.

Journal article
Published: 26 March 2021 in Sustainability
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The purpose of this study is to analyze the effects of online brand community (OBC) engagement on strategic aspects for the brand supporting the community. A total of 628 valid responses were collected through a self-administered questionnaire. The authors tested the proposed model using structural equation modeling. The results show that OBC engagement directly favors participation in the community, willingness to co-create with the brand, and positive sord-of-mouth (WOM); it also has an indirect positive influence on brand loyalty. At the same time, OBC engagement is directly influenced by OBC identification and, through this, indirectly influenced by brand identification. Likewise, brand trust directly influences brand co-creation, loyalty, and positive WOM. However, OBC participation has been shown to have no significant effect on brand co-creation and positive WOM.

ACS Style

Francisco Martínez-López; Rocío Aguilar-Illescas; Sebastián Molinillo; Rafael Anaya-Sánchez; J. Coca-Stefaniak; Irene Esteban-Millat. The Role of Online Brand Community Engagement on the Consumer–Brand Relationship. Sustainability 2021, 13, 3679 .

AMA Style

Francisco Martínez-López, Rocío Aguilar-Illescas, Sebastián Molinillo, Rafael Anaya-Sánchez, J. Coca-Stefaniak, Irene Esteban-Millat. The Role of Online Brand Community Engagement on the Consumer–Brand Relationship. Sustainability. 2021; 13 (7):3679.

Chicago/Turabian Style

Francisco Martínez-López; Rocío Aguilar-Illescas; Sebastián Molinillo; Rafael Anaya-Sánchez; J. Coca-Stefaniak; Irene Esteban-Millat. 2021. "The Role of Online Brand Community Engagement on the Consumer–Brand Relationship." Sustainability 13, no. 7: 3679.

Research article
Published: 10 February 2021 in Current Issues in Tourism
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The moderation roles of empathy and perceived waiting time (PWT) on post-pandemic travel intentions have not as yet been investigated. This study of 684 Chinese resident respondents elicited how COVID-19 risk messages affected post-pandemic travel intentions. The results showed that people exposed to messages in the risk-amplifying frame had lower basic travel and destination travel intentions than those who were exposed to messages in the risk- attenuating frame. Empathy had a beneficial effect on basic travel intentions and had an inducing effect on destination travel intentions only in high-risk situations. High PWT tourists had more positive destination travel intentions in the risk-attenuating frame. The findings provide a theoretical basis for future research as well as practical implications for destination risk communications and market restoration during a public health crisis.

ACS Style

Chaowu Xie; Jiangchi Zhang; Alastair M. Morrison; J. Andres Coca-Stefaniak. The effects of risk message frames on post-pandemic travel intentions: the moderation of empathy and perceived waiting time. Current Issues in Tourism 2021, 1 -20.

AMA Style

Chaowu Xie, Jiangchi Zhang, Alastair M. Morrison, J. Andres Coca-Stefaniak. The effects of risk message frames on post-pandemic travel intentions: the moderation of empathy and perceived waiting time. Current Issues in Tourism. 2021; ():1-20.

Chicago/Turabian Style

Chaowu Xie; Jiangchi Zhang; Alastair M. Morrison; J. Andres Coca-Stefaniak. 2021. "The effects of risk message frames on post-pandemic travel intentions: the moderation of empathy and perceived waiting time." Current Issues in Tourism , no. : 1-20.

Earlycite article
Published: 28 December 2020 in International Journal of Contemporary Hospitality Management
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Purpose This paper aims to investigate the influence of socially- responsible human resource management (SRHRM) on employee fears of external threats during the COVID-19 outbreak, based on social support and event system theories. COVID-19 caused sharp profit declines and bankruptcies of hotels, restaurants and travel agencies. In addition, employees faced threats to their health and job security. How to overcome employee anxieties and fears about the negative impacts of this crisis and promote psychological recovery is worthy of attention from researchers and practitioners. This research investigated the impacts of SRHRM on employee fears through organizational trust, with the COVID-19 pandemic playing a moderating role between SRHRM and employee fears. Design/methodology/approach The hypotheses were tested through multiple linear regression analysis based on a survey of 408 employees in hospitality and tourism firms in China. Qualitative data were also gathered through interviews with selected managers. Findings The results showed that SRHRM had a negative influence on employee fears of external threats by enhancing trust in their organizations. In addition, the strength of the COVID-19 pandemic positively moderated the effect of SRHRM on employee fears. When the pandemic strength was more robust, the negative effects of SRHRM on employee fears were more significant. Research limitations/implications This research illustrated the contribution of SRHRM in overcoming employee fears of external threats in the context of COVID-19. It shed light on the organizational contribution of SRHRM to hospitality and tourism employee psychological recovery during the crisis. Originality/value This research explored strategic HRM by examining the effects of SRHRM on employee fears in the midst of a severe crisis, specifically COVID-19. The moderation effect of event strength and mediation effect of organizational trust were tested. It is of great value for hospitality and tourism firms to foster employee psychological recovery during a crisis such as COVID-19.

ACS Style

Jie He; Yan Mao; Alastair M. Morrison; J. Andres Coca-Stefaniak. On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19. International Journal of Contemporary Hospitality Management 2020, 33, 346 -366.

AMA Style

Jie He, Yan Mao, Alastair M. Morrison, J. Andres Coca-Stefaniak. On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19. International Journal of Contemporary Hospitality Management. 2020; 33 (1):346-366.

Chicago/Turabian Style

Jie He; Yan Mao; Alastair M. Morrison; J. Andres Coca-Stefaniak. 2020. "On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19." International Journal of Contemporary Hospitality Management 33, no. 1: 346-366.

Research article
Published: 15 December 2020 in Current Issues in Tourism
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Although the significance of tourist risk perceptions is well documented, perspectives on risk associated with major pandemics such as COVID-19 remain poorly understood, especially from the viewpoint of destination crisis management. This research measured risk perceptions among Chinese residents related to travelling to Wuhan after the outbreak of COVID-19. Based on the concept and dimensions of tourist risk perceptions, a risk perception scale with 13 items on four dimensions (health, financial, social. performance) was developed and validated using exploratory and confirmatory factor analysis. Risk perception differences among visitor groups were identified based on 1818 survey responses collected during the COVID-19 outbreak in China. The results show that occupations and place of residence had significant effects on all 13 items, while gender, age, educational attainment, and income independently affected some items. Similarly, respondent involvement in disease prevention and control, losses suffered during the pandemic, and previous experiences of visiting Wuhan were found to produce significant differences.

ACS Style

Li Zhan; Xianmei Zeng; Alastair M. Morrison; Hui Liang; J. Andres Coca-Stefaniak. A risk perception scale for travel to a crisis epicentre: visiting Wuhan after COVID-19. Current Issues in Tourism 2020, 1 -18.

AMA Style

Li Zhan, Xianmei Zeng, Alastair M. Morrison, Hui Liang, J. Andres Coca-Stefaniak. A risk perception scale for travel to a crisis epicentre: visiting Wuhan after COVID-19. Current Issues in Tourism. 2020; ():1-18.

Chicago/Turabian Style

Li Zhan; Xianmei Zeng; Alastair M. Morrison; Hui Liang; J. Andres Coca-Stefaniak. 2020. "A risk perception scale for travel to a crisis epicentre: visiting Wuhan after COVID-19." Current Issues in Tourism , no. : 1-18.

Journal article
Published: 31 August 2020 in International Journal of Contemporary Hospitality Management
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Purpose The purpose of this paper is to examine the effect of hotel safety leadership on employee safety behavior during the COVID-19 pandemic, and the mediation role of belief restoration and the moderation role of perceived risk between safety leadership and behavior were also investigated. Design/methodology/approach The COVID-19 outbreak served as the background for a questionnaire survey of 23 hotels in China with 1,594 valid responses being received. The statistical analysis techniques used were exploratory and confirmatory factor analysis, correlation analysis, structural equation modeling and hierarchical regression. Findings The results showed that: hotel safety leadership positively affected employee safety behavior (compliance, participation and adaptation); belief restoration partially mediated the influence of safety leadership on safety behavior; and perceived risk negatively moderated the direct effect and the mediation effect of “safety leadership – belief restoration – safety behavior.” Research limitations/implications The main limitation was that the questionnaires were collected with the same measurement system within a certain period of time (cross-sectional design). Then, future research should test and expand this conceptual model in different crises, business fields, theoretical orientation and cultural backgrounds. Practical implications Hotels should develop management strategies based on safety leadership and motivate and promote employee safety behavior from the four aspects of safety coaching, care, motivation and control. Originality/value This investigation expanded the research on the effectiveness of safety leadership and especially with respect to safety in the hospitality industry during a major global crisis. Also, the research conceptual model and variables contained therein are original contributions to the hospitality research literature.

ACS Style

Jiangchi Zhang; Chaowu Xie; Jianying Wang; Alastair M. Morrison; J. Andres Coca-Stefaniak. Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19. International Journal of Contemporary Hospitality Management 2020, 32, 3365 -3389.

AMA Style

Jiangchi Zhang, Chaowu Xie, Jianying Wang, Alastair M. Morrison, J. Andres Coca-Stefaniak. Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19. International Journal of Contemporary Hospitality Management. 2020; 32 (11):3365-3389.

Chicago/Turabian Style

Jiangchi Zhang; Chaowu Xie; Jianying Wang; Alastair M. Morrison; J. Andres Coca-Stefaniak. 2020. "Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19." International Journal of Contemporary Hospitality Management 32, no. 11: 3365-3389.

Journal article
Published: 31 August 2020 in Event Management
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Festivals have come to play an important role in tourism and managing their legacy has become an important challenge for governments and the events industry. Festivals typically take place over limited periods of time, but they also bring longer lasting legacies for the economy, local communities, and the environment. Festival legacies are characterized by interpretive flexibility; they are interpreted differently by various actors. This complicates attempts to adapt the management of festivals in such a way that aspired legacies are realized and unwanted (negative) legacies minimized. This article elicits the recursive relationship between the ways in which event legacies are socially constructed, and how events are managed. Building on constructivist approaches to governance and management and drawing on the empirical variety of six cultural festivals in different parts of Europe, this contribution shows how event legacy can be unpacked along actors' diverse cognitive, social, temporal, and spatial demarcations, and how these understandings relate to particular repertoires of management and governance. Highlighting how event legacies are pursued through combinations of control-oriented project management and more broadly scoped process management approaches, the study concludes with strategic reflections on the possibilities for elevating ephemeral events into vehicles for social change.

ACS Style

Jasper Eshuis; Bonno Pel; J. Andres Coca-Stefaniak. From Ephemeral Events to Multiple Legacies: An International Comparison of Festival Demarcations and Management Approaches. Event Management 2020, 24, 579 -596.

AMA Style

Jasper Eshuis, Bonno Pel, J. Andres Coca-Stefaniak. From Ephemeral Events to Multiple Legacies: An International Comparison of Festival Demarcations and Management Approaches. Event Management. 2020; 24 (5):579-596.

Chicago/Turabian Style

Jasper Eshuis; Bonno Pel; J. Andres Coca-Stefaniak. 2020. "From Ephemeral Events to Multiple Legacies: An International Comparison of Festival Demarcations and Management Approaches." Event Management 24, no. 5: 579-596.

Book
Published: 27 August 2020 in Routledge Handbook of Tourism Cities
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The Routledge Handbook of Tourism Cities presents an up-to-date, critical and comprehensive overview of established and emerging themes in urban tourism and tourist cities. Offering socio-cultural perspectives and multidisciplinary insights from leading scholars, the book explores contemporary issues, challenges and trends. Organised into four parts, the handbook begins with an introductory section that explores contemporary issues, challenges and trends that tourism cities face today. A range of topics are explored, including sustainable urban tourism, overtourism and urbanisation, the impact of terrorism, visitor–host interactions, as well as reflections on present and future challenges for tourism cities. In Part II the marketing, branding and markets for tourism cities are considered, exploring topics such as destination marketing and branding, business travellers and exhibition hosting. This section combines academic scholarship with real-life practice and case studies from cities. Part III discusses product and technology developments for tourism cities, examining their supply and impact on different travellers, from open-air markets to creative waterfronts, from social media to smart cities. The final Part offers examples of how urban tourism is developing in different parts of the world and how worldwide tourism cities are adapting to the challenges ahead. It also explores emerging forms of specialist tourism, including geology and ecology-based tourism, socialist heritage and post-communist destination tourism. This handbook fills a notable gap by offering a critical and detailed understanding of the diverse elements of the tourist experience today. It contains useful suggestions for practitioners, as well as examples for theoretical frameworks to students in the fields of urban tourism and tourism cities. The handbook will be of interest to scholars and students working in urban tourism, heritage studies, human geography, urban studies and urban planning, sociology, psychology and business studies.

ACS Style

Alastair M. Morrison; J. Andres Coca-Stefaniak. Routledge Handbook of Tourism Cities. Routledge Handbook of Tourism Cities 2020, 1 .

AMA Style

Alastair M. Morrison, J. Andres Coca-Stefaniak. Routledge Handbook of Tourism Cities. Routledge Handbook of Tourism Cities. 2020; ():1.

Chicago/Turabian Style

Alastair M. Morrison; J. Andres Coca-Stefaniak. 2020. "Routledge Handbook of Tourism Cities." Routledge Handbook of Tourism Cities , no. : 1.

Book chapter
Published: 27 August 2020 in Routledge Handbook of Tourism Cities
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A very close relationship exists between transport and tourism. This is especially the case when the means of travel turns into the tourism product itself; for instance, a scenic seaplane harbour take-off and landing in British Columbia (Yeoman, 2012). Similarly, from a tourism development perspective, transport also plays a key role in the planning and management of infrastructures. For instance, the opening of new air routes in Morocco had an impact on leisure travel to and within this country (Dobruszkes et al., 2012). Transport-related aspects also affect the overall development of tourism cities as well as the management of associated tourism growth in and around the region.

ACS Style

Claire Papaix; J. Andres Coca-Stefaniak. Transport in Tourism Cities. Routledge Handbook of Tourism Cities 2020, 400 -409.

AMA Style

Claire Papaix, J. Andres Coca-Stefaniak. Transport in Tourism Cities. Routledge Handbook of Tourism Cities. 2020; ():400-409.

Chicago/Turabian Style

Claire Papaix; J. Andres Coca-Stefaniak. 2020. "Transport in Tourism Cities." Routledge Handbook of Tourism Cities , no. : 400-409.

Book chapter
Published: 27 August 2020 in Routledge Handbook of Tourism Cities
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Concepts such as smart or smartness have evolved over time from rather narrow technological interpretations in the form of mobile devices to more nuanced applications involving geographical locations (e.g. smart cities, smart tourism destinations). As a result of this, smart places have arisen partly as a result of the widening impact of new and disruptive technologies on the spaces we live in, including cities, regions and countries (Hedlund, 2012; Zygiaris, 2013; Vanolo, 2014). Urban tourism destinations are not immune to these global trends, particularly as regards their strategic positioning (Buhalis and Amaranggana, 2014) to compete for a larger and/or higher value share of the tourism market, regardless of whether their priority is leisure or business. In line with this, the use of information and communication technologies (ICTs) has developed substantially over the last two decades to deliver new experiences for tourists and visitors, while supporting wider automatisation processes (Gretzel, 2011), which remain a common challenge for urban managers and tourism destination managers alike (Hughes and Moscardo, 2019). Key channels for ICTs today include social networks, big data analysis, artificial intelligence, the internet of things (Vicini et al., 2012), sensor equipment and other monitoring and data processing systems (Haubensak, 2011).

ACS Style

J. Andres Coca-Stefaniak; Gildo Seisdedos. Smart Urban Tourism Destinations at a Crossroads. Routledge Handbook of Tourism Cities 2020, 359 -373.

AMA Style

J. Andres Coca-Stefaniak, Gildo Seisdedos. Smart Urban Tourism Destinations at a Crossroads. Routledge Handbook of Tourism Cities. 2020; ():359-373.

Chicago/Turabian Style

J. Andres Coca-Stefaniak; Gildo Seisdedos. 2020. "Smart Urban Tourism Destinations at a Crossroads." Routledge Handbook of Tourism Cities , no. : 359-373.

Original manuscript
Published: 12 June 2020 in Tijdschrift voor Economische en Sociale Geografie
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This study focuses on the embryonic stages of the COVID‐19 pandemic in China, where most people affected opted to abide by the Chinese government’s national self‐quarantine campaign. This resulted in major disruptions to one of the most common market processes in retail: food retailing. The research adopts the theory of planned behaviour to provide early empirical insights into changes in consumer behaviour related to food purchases during the initial stages of the COVID‐19 outbreak in China. Data from the online survey carried out suggest that the outbreak triggered considerable levels of switching behaviours among customers, with farmers’ markets losing most of their customers, while local small independent retailers experienced the highest levels of resilience in terms of customer retention. This study suggests avenues for further scholarly research and policy making related to the impact this behaviour may be having around the world on society’s more vulnerable groups, particularly the elderly.

ACS Style

Junxiong Li; Alan G. Hallsworth; J. Andres Coca‐Stefaniak. Changing Grocery Shopping Behaviours Among Chinese Consumers At The Outset Of The COVID‐19 Outbreak. Tijdschrift voor Economische en Sociale Geografie 2020, 111, 574 -583.

AMA Style

Junxiong Li, Alan G. Hallsworth, J. Andres Coca‐Stefaniak. Changing Grocery Shopping Behaviours Among Chinese Consumers At The Outset Of The COVID‐19 Outbreak. Tijdschrift voor Economische en Sociale Geografie. 2020; 111 (3):574-583.

Chicago/Turabian Style

Junxiong Li; Alan G. Hallsworth; J. Andres Coca‐Stefaniak. 2020. "Changing Grocery Shopping Behaviours Among Chinese Consumers At The Outset Of The COVID‐19 Outbreak." Tijdschrift voor Economische en Sociale Geografie 111, no. 3: 574-583.

Articles
Published: 01 June 2020 in Current Issues in Tourism
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The main purpose of this research was to illustrate how companies contributed to employee psychological capital in tourism during the COVID-19 crisis based on the conservation of resources theory (CoR). Psychological capital including self-efficacy, hope, resilience and optimism is a key source of support at work, especially during challenging events. With threats to health and job security, employee psychological capital was unlikely to recover on its own naturally. However, tourism companies can augment employee psychological capital through corporate social responsibility (CSR). The effects of CSR on employee psychological capital remains unclear. This research examined differing effects of CSR on self-efficacy, hope, resilience and optimism. Based on a survey of 430 employees in tourism in China, the results showed that CSR had positive impacts on employee self-efficacy, hope, resilience and optimism through employee satisfaction with corporate COVID-19 responses. In addition, individual loss orientation strengthened the effects of CSR on employee self-efficacy, hope, resilience and optimism.

ACS Style

Yan Mao; Jie He; Alastair M. Morrison; J. Andres Coca-Stefaniak. Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory. Current Issues in Tourism 2020, 1 -19.

AMA Style

Yan Mao, Jie He, Alastair M. Morrison, J. Andres Coca-Stefaniak. Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory. Current Issues in Tourism. 2020; ():1-19.

Chicago/Turabian Style

Yan Mao; Jie He; Alastair M. Morrison; J. Andres Coca-Stefaniak. 2020. "Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory." Current Issues in Tourism , no. : 1-19.

Short communication
Published: 28 May 2020 in Annals of Tourism Research
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Provides a prompt understanding of a real time pandemic (coronavirus Covid-19) Analyses the intra-pandemic perception and post-pandemic planned behaviours Evaluates planned changes to travel behaviours Discusses intra-pandemic effects on perceptions towards tourist destinations

ACS Style

Junxiong Li; Thi Hong Hai Nguyen; J. Andres Coca-Stefaniak. Coronavirus impacts on post-pandemic planned travel behaviours. Annals of Tourism Research 2020, 86, 102964 .

AMA Style

Junxiong Li, Thi Hong Hai Nguyen, J. Andres Coca-Stefaniak. Coronavirus impacts on post-pandemic planned travel behaviours. Annals of Tourism Research. 2020; 86 ():102964.

Chicago/Turabian Style

Junxiong Li; Thi Hong Hai Nguyen; J. Andres Coca-Stefaniak. 2020. "Coronavirus impacts on post-pandemic planned travel behaviours." Annals of Tourism Research 86, no. : 102964.

Journal article
Published: 26 May 2020 in Sustainability
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The adoption of electric vehicles (EVs) by consumers is regarded as a key strategic goal for the reduction in transport-related air pollution levels. Although sales of EVs continue to rise year on year, generally, the attainment of the strategic goals set by various governments for the adoption of EVs remains a distant target. The purpose of this study is to identify the customer profile of early adopters of EVs in Spain: one of Europe’s largest economies, yet the country with the lowest uptake of EVs at present. The analysis presented here is based on an online survey of 404 potential consumers of EVs in Spain. A cluster analysis of the data was performed based on a set of three socio-demographic characteristics (gender, age, and income), one psychographic (green moral obligation—GMO) and two EV attributes (price and driving range). The results of this analysis showed that there exist two segments with respect to higher or lower customer intentions related to the adoption of EVs. These findings represent a theoretical contribution to current understanding of the customer profile of adopters of EVs and will contribute to the development of communication and retail strategies aimed at customers fitting the profile of early adopters of new technologies.

ACS Style

Elena Higueras-Castillo; Sebastian Molinillo; J. Coca-Stefaniak; Francisco Liébana-Cabanillas. Potential Early Adopters of Hybrid and Electric Vehicles in Spain—Towards a Customer Profile. Sustainability 2020, 12, 4345 .

AMA Style

Elena Higueras-Castillo, Sebastian Molinillo, J. Coca-Stefaniak, Francisco Liébana-Cabanillas. Potential Early Adopters of Hybrid and Electric Vehicles in Spain—Towards a Customer Profile. Sustainability. 2020; 12 (11):4345.

Chicago/Turabian Style

Elena Higueras-Castillo; Sebastian Molinillo; J. Coca-Stefaniak; Francisco Liébana-Cabanillas. 2020. "Potential Early Adopters of Hybrid and Electric Vehicles in Spain—Towards a Customer Profile." Sustainability 12, no. 11: 4345.

Earlycite article
Published: 18 April 2020 in Journal of Tourism Futures
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Purpose The purpose of this trends paper is to offer insights into the technological changes affecting our cities and urban tourism destinations, and to explore avenues for further research and practice in the context of smart tourism destinations. Design/methodology/approach The literature on smart cities and smart tourism destinations is analysed in view of delivering a research agenda for a new generation of “post-smart” tourism destinations, beyond existing paradigms in this field. Findings Smart tourism research to date is found to be lacking in terms of addressing emerging (“post-smart”) social issues increasingly faced by global tourism cities, such as growing inequalities between host communities and visitors, wellness (e.g. slow tourism and slow cities) and resilience and mental health (e.g. digital detox), among others. Practical implications A post-smart approach to tourism city management and marketing calls for rethinking of existing tourism and urban policies that address wider sustainability issues exemplified by the urban transitions debate as well as adopting a more holistic networked approach to smartness involving entire regions. This also calls for the development of a new research agenda in urban tourism through a new prism – the post-smart “wise” tourism destination. Originality/value A new tourism futures construct – the “wise” tourism destination – is posited. This is done within the context of a new (“post-smart”) generation of tourism cities. It is argued that “wise” tourism cities will require novel attributes and adopt a visionary strategic positioning well beyond today’s smart tourism destination paradigms. Additionally, a tentative research agenda for “wise” tourism cities is discussed.

ACS Style

J. Andres Coca-Stefaniak. Beyond smart tourism cities – towards a new generation of “wise” tourism destinations. Journal of Tourism Futures 2020, 7, 251 -258.

AMA Style

J. Andres Coca-Stefaniak. Beyond smart tourism cities – towards a new generation of “wise” tourism destinations. Journal of Tourism Futures. 2020; 7 (2):251-258.

Chicago/Turabian Style

J. Andres Coca-Stefaniak. 2020. "Beyond smart tourism cities – towards a new generation of “wise” tourism destinations." Journal of Tourism Futures 7, no. 2: 251-258.

Journal article
Published: 18 February 2020 in International Journal of Tourism Cities
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ACS Style

Sergio Moreno-Gil; J. Andres Coca-Stefaniak. Guest editorial. International Journal of Tourism Cities 2020, 6, 1 -7.

AMA Style

Sergio Moreno-Gil, J. Andres Coca-Stefaniak. Guest editorial. International Journal of Tourism Cities. 2020; 6 (1):1-7.

Chicago/Turabian Style

Sergio Moreno-Gil; J. Andres Coca-Stefaniak. 2020. "Guest editorial." International Journal of Tourism Cities 6, no. 1: 1-7.

Journal article
Published: 09 December 2019 in International Journal of Tourism Cities
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ACS Style

J. Andres Coca-Stefaniak. Marketing smart tourism cities – a strategic dilemma. International Journal of Tourism Cities 2019, 5, 513 -518.

AMA Style

J. Andres Coca-Stefaniak. Marketing smart tourism cities – a strategic dilemma. International Journal of Tourism Cities. 2019; 5 (4):513-518.

Chicago/Turabian Style

J. Andres Coca-Stefaniak. 2019. "Marketing smart tourism cities – a strategic dilemma." International Journal of Tourism Cities 5, no. 4: 513-518.

Journal article
Published: 12 November 2019 in Journal of Retailing and Consumer Services
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Small and medium-sized enterprises (SMEs), many of which are small retail shops, remain the largest employer in the western world. Yet the financing of their fixed and working capital investments remains under-researched. This study focuses on this topic by examining Eurozone wholesale and retail SMEs enterprises at the peak of the 2008 financial credit crisis. In order to do this, an innovative analysis of existing theories in retail finance and policy research using generalised multilevel structural equation modelling is performed to establish how retail SMEs sourced capital during this period. This analysis, a first of its kind in wholesale and retail SME research, finds that pecking order theory, the independence of investment and financing, as well as the contest for financial resources between fixed and working capital do not hold for wholesale and retail SMEs. Moreover, it is found that government grants and subsidised loans were not used by SMEs in this sector of the Eurozone as primary sources of finance during the aftermath of the 2008 global credit crisis. Crucially, it is posited that a business environment characterized by stronger legal rights and deeper credit information did not improve SMEs’ access to external finance. The authors recommend that further research should be pursued in this field in order to improve current understanding of the resilience of retail SMEs for future global financial crises.

ACS Style

Mary-Paz Arrieta-Paredes; Alan G. Hallsworth; J. Andres Coca-Stefaniak. Small shop survival – The financial response to a global financial crisis. Journal of Retailing and Consumer Services 2019, 53, 101984 .

AMA Style

Mary-Paz Arrieta-Paredes, Alan G. Hallsworth, J. Andres Coca-Stefaniak. Small shop survival – The financial response to a global financial crisis. Journal of Retailing and Consumer Services. 2019; 53 ():101984.

Chicago/Turabian Style

Mary-Paz Arrieta-Paredes; Alan G. Hallsworth; J. Andres Coca-Stefaniak. 2019. "Small shop survival – The financial response to a global financial crisis." Journal of Retailing and Consumer Services 53, no. : 101984.

Journal article
Published: 11 September 2019 in Sustainability
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Internal combustion engine vehicles are a key source contributing to urban air pollution. In order to reduce noxious emissions and reliance on fossil fuels, governments and the automobile industry have started promoting the adoption of electro mobility (EM) options over the last few years, albeit with limited success in terms of market penetration. This study aimed to improve the current understanding of factors influencing customers’ intentions to adopt EM options. Building on the theories of perceived value and reasoned action, this study posits a behavioural model based on four dimensions of perceived value and two technical performance characteristics of EM vehicles with regards to their influence on customer attitudes towards EM options, as a precursor to purchase. The model was tested empirically using structural equation modelling analysis using data gathered through an online survey of 404 consumers in Spain. The results of this study showed that emotional issues, product price, vehicle acceleration and low engine noise levels have a considerable impact on consumer attitudes, which, in turn, have a positive impact on purchase intentions of EM vehicles. However, quality and social value were not found to have a positive influence on consumer attitudes. On the basis of this research it is recommended that, in order to promote the use of EM vehicles, governments and manufacturers alike should make better use of emotional issues in their social and product marketing strategies, as well as focusing on specific product attributes such as performance (e.g., vehicle acceleration and low engine noise levels) and value for money in terms of energy consumption.

ACS Style

Elena Higueras-Castillo; Sebastian Molinillo; J. Andres Coca-Stefaniak; Francisco Liébana-Cabanillas. Perceived Value and Customer Adoption of Electric and Hybrid Vehicles. Sustainability 2019, 11, 4956 .

AMA Style

Elena Higueras-Castillo, Sebastian Molinillo, J. Andres Coca-Stefaniak, Francisco Liébana-Cabanillas. Perceived Value and Customer Adoption of Electric and Hybrid Vehicles. Sustainability. 2019; 11 (18):4956.

Chicago/Turabian Style

Elena Higueras-Castillo; Sebastian Molinillo; J. Andres Coca-Stefaniak; Francisco Liébana-Cabanillas. 2019. "Perceived Value and Customer Adoption of Electric and Hybrid Vehicles." Sustainability 11, no. 18: 4956.

Journal article
Published: 17 June 2019 in Cities
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This research applies a unique conceptual model and methodology incorporating popularity, commitment, and virality to measure the social media engagement with residents and visitors of smart cities and how they communicate ‘smart’ elements and their brands. Digital content analysis was applied to a sample of ten Spanish smart cities (including Barcelona, Bilbao, Madrid, Seville and Valencia, among others), with measurable and quantifiable elements of engagement (e.g., likes, shares and comments). The smart cities analysed achieved acceptable, but rudimentary, levels of engagement via social media using Facebook, Twitter and Instagram. However, they displayed weaknesses related to their image and branding as well as the effectiveness with which they communicated their smart characteristics. The main implication of this research is that these Spanish smart cities have considerable scope to improve their use of social media to enhance their communications and branding. Greater emphasis is required on delivering emotional (affective) messages and a higher priority needs to be given to business and business event travellers and those visiting friends and relatives.

ACS Style

Sebastian Molinillo; Rafael Anaya-Sánchez; Alastair M. Morrison; J. Andres Coca-Stefaniak. Smart city communication via social media: Analysing residents' and visitors' engagement. Cities 2019, 94, 247 -255.

AMA Style

Sebastian Molinillo, Rafael Anaya-Sánchez, Alastair M. Morrison, J. Andres Coca-Stefaniak. Smart city communication via social media: Analysing residents' and visitors' engagement. Cities. 2019; 94 ():247-255.

Chicago/Turabian Style

Sebastian Molinillo; Rafael Anaya-Sánchez; Alastair M. Morrison; J. Andres Coca-Stefaniak. 2019. "Smart city communication via social media: Analysing residents' and visitors' engagement." Cities 94, no. : 247-255.