Little research has been conducted specifically on emotional intelligence (EI) and perceived quality of service in the hospitality industry. The main goal of this research consists of providing empirical evidence related to EI regarding its importance in quality of hospitality service (QHS). To do so, a hypothetical and conceptual model was tested by Partial Least Square-Structural Equation Modeling (PLS-SEM) techniques based on a sample of 408 employees in the hospitality sector in the region of Murcia (Spain). The findings of this work reveal the incidence that EI has on the QHS of human capital, despite a scenario that is characterized by a high rate of talent shortage worldwide and an increasing digitalization that could reduce human interaction. Also, implications are given so that EI could be more deeply analyzed for EI strategy-building within organizational behavior and human resource management areas from a practical approach, increasing engagement and preventing the so-called quality service sabotage.

Introduction: Latin American immigrants comprise an important population group in the United States. The purpose of this study was to analyze the attitude toward living kidney donation found among Latin American citizens who are residents in Florida and to identify the psychosocial variables affecting their attitude. Material and Methods: A sample of Latin American residents in the state of Florida was randomly obtained and stratified by nationality, age, and sex (n = 1524). Attitude was assessed through a validated questionnaire that was self-administered and completed anonymously. Descriptive, Student t test and the χ² test were used to analyze findings. Results: The questionnaire completion rate was 94% (N = 1433), with 59% (n = 845) in favor of related living donation, 40% (n = 571) were opposed to donation, with the remaining 1% (n = 17) undecided. The following variables were related to attitude toward living donation: country of origin ( P < .001), marital status ( P < .001), having descendants ( P = .004), educational background ( P < 0.001), having had previous experience of donation and transplantation ( P < .001), attitude toward deceased donation ( P < .001), considering the possibility of needing a transplant ( P < .001), the respondent’s partner’s opinion ( P < .001), having considered the subject with one’s family ( P < .001), having carried out prosocial type activities ( P < .001), the respondent’s religion ( P < .001), knowing that one’s religion is in favor of this therapy ( P < .001), concern about mutilation after donation ( P < .001), and considerations of the risks of living donation ( P < .001). Conclusions: The attitude toward related living kidney donation of Latin American residents in Florida is not very favorable (only 59%).

Opinion surveys on health issues are considered health promotion tools. However, no studies have confirmed this in deceased organ donation for transplantation. This study aimed to analyse the impact of completing an opinion questionnaire about deceased organ donation on the attitude towards organ donation among the adolescent population. This longitudinal study with repeated measurements of attitude towards deceased organ donation was conducted with an adolescent population. The measurement instrument was a validated questionnaire of the attitude towards organ donation (PCID-DTO-Ríos). The study process involved the application of the questionnaire at an initial time, one month later, and six months later. A total of 1,374 adolescents participated in this study. The favourable attitude towards donation was 43.1%, which fell to 41.4% at one month (p=0.145), and to 39.7% at six months (p=0.019). Changes in the attitude were observed in all groups, both one and six months after the questionnaire was completed. There was no objective relationship between the adolescent's socio-family environment and the effect of completing the questionnaire on their attitude towards deceased organ donation. In conclusion, the opinion questionnaire was not useful for promoting organ donation and did not have a positive effect on adolescents' attitudes towards organ donation in the medium or long term.

Background and Objectives: Data on mental health in university students have been increasingly concerning, with high prevalence rates of clinical conditions such as anxiety, stress, and depression. This study aims to evaluate the risk factors associated with mental health status and to develop a predictive model. Materials and Methods: A total of 242 university students were recruited (74.8% women). Participants’ ages ranged from 18 to 56 years (M = 25.81; SD = 7.59). Data collection were conducted through the Depression, Anxiety, and Stress Scale (DASS-21), the Big Five Inventory-10 (BFI-10), and the Coping Orientation to Problems Experienced Inventory (COPE-28). Results: Overall, mean scores across the three clinical dimensions are within the moderate range, but anxiety shows the highest mean value (M = 8.67, SD = 5.69) and is categorized as “extremely severe.” Additionally, identifying as female, living with family or roommates, and having high scores on passive coping styles were significant risk factors for mental health deterioration. In contrast, identifying as male, living with a romantic partner (cohabitation), and having high scores on the Responsibility personality trait were identified as protective factors against mental health impairment. Conclusions: Additional research is warranted to explore additional mediating variables and to develop specific intervention protocols for improving university students’ psychological well-being.