The purpose of this paper is to delineate a green supply chain (GSC) performance measurement framework using an intra-organisational collaborative decision-making (CDM) approach. A fuzzy analytic network process (ANP)-based green-balanced scorecard (GrBSc) has been used within the CDM approach to assist in arriving at a consistent, accurate and timely data flow across all cross-functional areas of a business. A green causal relationship is established and linked to the fuzzy ANP approach. The causal relationship involves organisational commitment, eco-design, GSC process, social performance and sustainable performance constructs. Sub-constructs and sub-sub-constructs are also identified and linked to the causal relationship to form a network. The fuzzy ANP approach suitably handles the vagueness of the linguistics information of the CDM approach. The CDM approach is implemented in a UK-based carpet-manufacturing firm. The performance measurement approach, in addition to the traditional financial performance and accounting measures, aids in firm’s decision-making with regard to the overall organisational goals. The implemented approach assists the firm in identifying further requirements of the collaborative data across the supply-cain and information about customers and markets. Overall, the CDM-based GrBSc approach assists managers in deciding if the suppliers’ performances meet the industry and environment standards with effective human resource.

Selection of a robot is an important task, as improper selection may adversely affect a firm's production by reducing the quality of the product, thereby reducing productivity as well as profitability. To effectively select a robot for a specified job, several factors have to be considered. The objective of this paper is to explain how, using a combined AHP/QFD model, the authors are able to determine if the deployment of robots in industry helped in performance enhancement from requirement perspective. Incorporating a simple and novel cost factor measure in the proposed integrated AHP/QFD model aids justification of the implementation of a robotic system in a manufacturing firm from an economic point of view also. The proposed integrated approach also identifies technical requirements followed by customer requirements. In this paper, an integrated model combining AHP and QFD has been delineated for the industrial robot selection problem. Seven technical requirement factors have been considered for the case study.