Managing a destination brand presents many challenges, and this paper opens by
briefly reviewing the destination brand management context. It focuses
particularly on the political processes involved in successful brand management
and on the vital role of public and private sector stakeholders. Critical to the
creation of a durable destination brand is the identification of the
brand’s values, the translation of those into a suitably emotionally
appealing personality and the targeted and efficient delivery of that message.
While this is difficult to achieve in destination marketing, it is not
impossible and, having reviewed some of the key issues in brand management, the
paper explores the context and creation of the New Zealand brand. It identifies
the stakeholders crucial to the delivery of this destination brand and examines
the positioning process and the creation of its largely web-driven strategy. The
paper suggests that through stakeholder partnerships and the harnessing of
non-traditional media, Tourism New Zealand (TNZ) has been able to create a
powerful travel destination brand, positioned as an appealing niche player in
the global tourism industry. Finally, the paper concludes by suggesting an
agenda for future research on destination brand management.