We introduce an approach that supports researchers and practitioners to determine the quality of first-time user experience (FTUX) and long-term user experience (LTUX), as well as to identify critical issues with these two types of UX. The product we chose to study is a mobile fitness application. Mobile apps tend to have a much shorter service life than most other products; thus, the developers/designers need to pay great attention to both first-time and long-term user experience. This study is based on a multi-method approach. We employed the AttrakDiff questionnaire to assess users’ first impressions of the app, and the UX Curve method to evaluate how users’ experience of the app has changed over time. Besides the quantitative data, which helped to determine the quality of user experience, we also collected qualitative data during two interviews with participants, and focused on the issues that predominantly deteriorated user experience. A four-coordinate plane tool was designed later in the data analysis process that combined the two kinds of user experience data at the same time, which led to a qualitative positioning of the user experience status of a certain product. The model was further successfully adopted in the identification of user experience issues of an online fitness application.

Since the empirical evidence on the relationship between corporate social responsibility disclosure (CSRD) and firm productivity is scarce in the context of the banking industry, the study examines whether CSRD leads banks in Bangladesh to higher productivity. Using annual report data of all 30 banks listed on the Dhaka Stock Exchange in Bangladesh from 2011 to 2018, the study applied a data envelopment analysis (DEA) to determine the productivity of the sample banks, and then ordinary least squares (OLS) analysis to examine the impact of CSR on the banks’ productivity. Furthermore, the study utilized two-stage least squares (2SLS) and a generalized method of moments (GMM) to check the robustness of the findings amid the detection of endogeneity issues. The study also used several alternative variables to check and verify the reliability of the study. The findings indicate that the greater a bank’s contribution to CSR, the higher its productivity. However, banks with more debt to assets are less productive. Additionally, the study observed that the impact of CSRD on bank productivity is higher in GRI banks compared to non-GRI banks, non-politically connected banks as opposed to politically connected banks, and conventional banks compared to Islamic banks. The study provides valuable insight into how CSR activities can promote bank productivity, thus motivating the banks to execute a well-thought-out action plan to ensure more CSR contribution. This study is the first ever bank-level evidence that provides insight into how the patterns of CSR activity of publicly traded banks impact their productivity.

Purpose: This study aimed to investigate how perceptions of economic policy uncertainty affect digital transformation within enterprises, facilitating the development of more scientifically grounded transformation strategies and more precise deployment of related initiatives. Design/methodology/approach: The research focused on A-share listed companies in China from 2010 to 2022, examining the relationship between perceptions of economic policy uncertainty and digital transformation. Findings/results: The findings demonstrated that perceptions of economic policy uncertainty significantly hindered digital transformation, particularly affecting foundational technology transformation more than digital technology application transformation. Mechanism analysis identified financing challenges and managerial risk aversion as key pathways for this effect. In addition, a higher proportion of institutional investors and larger company size weakened the suppressive impact of economic policy uncertainty on digital transf

User experience has garnered increasing interest from researchers in the field of sustainable human–computer interaction (HCI) design. One of the key pillars to building sustainable user experience for digital applications is to be able to identify powerful triggers of detracting behavior and especially those of radical detraction. In the past, traditional methods of user experience analysis have often led to the assumption that pragmatic aspects constitute the priority issues for user experience improvement given the prevalence of these aspects in user feedback surveys. However, our econometric analysis based on net promoter score (NPS) survey results defeats this assumption and reveals that the most powerful degraders of the detractors’ experience are in fact the emotive aspects of experience such as transparency of transactions and customer service interaction. Based on our analysis, we arrive at several insights regarding the building of a sustainable HCI strategy. First, hedonic aspects of user experience are the most significant determinants of the degree of user detraction among the detractors. Second, membership cannot be taken for granted as a token of customer loyalty. Building on the theoretical framework of Hassenzahl, Haines-Gadd, and others, we generate new evidence for the importance of servicing hedonic aspects of user experience for digital applications businesses to form a sustainable customer relation and product strategy.

I. In recent years, as the concept of global sustainable development has deepened, ESG has become a crucial dimension for evaluating firms’ long-term value creation capabilities. However, different...