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The aim of this paper is twofold: first, it aims to analyze what kind of value is generated by hybrid organizations and how; second, it aims to understand the role of social impact assessment (SIA) in the measurement of added value, especially in terms of social and economic change generated by hybrids. Hybrid organizations are a debated topic in literature and have different strengths in responding to needs, mainly in the public interest. Nevertheless, there are not many studies that identify the impact and change generated by these organizations. After highlighting the gap in the literature, the study proposes an innovative approach that combines SIA, interview, interventionist approach and documental analysis. The breakdown of SIA through the five elements of the value chain (inputs, activities, outputs, outcomes, and impact) guarantees a linear definition of the value generated through change with procedural objectivity capable of grasping hybrid organizations’ complexity. The value generated or absorbed is the change generated by the impact measured based on the incidence of public resources allocated. Through the SIA and counterfactual approach, the civil service case study analysis highlights how the value generated by public resources can be measured or more clearly displayed in the measurement process itself.
Paolo Esposito; Valerio Brescia; Chiara Fantauzzi; Rocco Frondizi. Understanding Social Impact and Value Creation in Hybrid Organizations: The Case of Italian Civil Service. Sustainability 2021, 13, 4058 .
AMA StylePaolo Esposito, Valerio Brescia, Chiara Fantauzzi, Rocco Frondizi. Understanding Social Impact and Value Creation in Hybrid Organizations: The Case of Italian Civil Service. Sustainability. 2021; 13 (7):4058.
Chicago/Turabian StylePaolo Esposito; Valerio Brescia; Chiara Fantauzzi; Rocco Frondizi. 2021. "Understanding Social Impact and Value Creation in Hybrid Organizations: The Case of Italian Civil Service." Sustainability 13, no. 7: 4058.
The purpose of this paper is to analyze the strategic model of distance learning adopted by Italian higher education, showing how the health emergency due to Covid-19 has transformed it from an “optional” for traditional universities to the only means to ensure public health protection and continuity in education programs. Comparing two situations (before and during the pandemic), the aim is to identify best practices that, even after the end of the emergency, can be adopted by Italian higher education institutions to boost their digital supply and compete in an international context. After a general context analysis, aimed to underline benefits and risks connected to the development of distance learning, the case of the Italian higher education system has been analyzed. Data were collected through a documentary analysis, looking at what Italian higher education institutions disclosed through their official websites and documents: every form of communication about digital strategy was taken into account. Then, they were analyzed qualitatively, in order to individuate which platforms have been combined to ensure quality in education provided. Research findings demonstrate the resilience of the Italian higher education, able to react and to re-organize itself in only one week: the results of the pandemic may be a stronger university, able to combine quality in education with the potential of technological devices and to compete at the international level. Distance learning represents a complex field, still characterized by separated understandings and in a context where limited attention has been dedicated to its development for what concerns the Italian context, the choice to examine it represents the originality of this paper.
Andrea Appolloni; Nathalie Colasanti; Chiara Fantauzzi; Gloria Fiorani; Rocco Frondizi. Distance Learning as a Resilience Strategy during Covid-19: An Analysis of the Italian Context. Sustainability 2021, 13, 1388 .
AMA StyleAndrea Appolloni, Nathalie Colasanti, Chiara Fantauzzi, Gloria Fiorani, Rocco Frondizi. Distance Learning as a Resilience Strategy during Covid-19: An Analysis of the Italian Context. Sustainability. 2021; 13 (3):1388.
Chicago/Turabian StyleAndrea Appolloni; Nathalie Colasanti; Chiara Fantauzzi; Gloria Fiorani; Rocco Frondizi. 2021. "Distance Learning as a Resilience Strategy during Covid-19: An Analysis of the Italian Context." Sustainability 13, no. 3: 1388.
Higher education institutions are called to expand their role and responsibilities, by enhancing their entrepreneurial mindset and redefining relationships with stakeholders. In order to cope with these new challenges, they have started to operate in a strategic manner, by performing marketing and merchandising activities. Indeed, in a sector characterized by the presence of competitive funding models, several forms of accountability, and performance indicators, universities have become open systems and have started to operate like enterprises, considering students as customers. Given this premise, the aim of the paper is to individuate marketing and merchandising strategies in higher education and to evaluate their effectiveness in order to foster stakeholders engagement. This is in line with the entrepreneurial university model that represents the starting point of the theoretical study, then a literature review of “marketization” in higher education institutions is presented, showing how this field is not yet completely investigated. Data refer to the Italian context and are analyzed through a qualitative method. Findings suggest that most Italian universities perform merchandising strategies, but currently there is not sufficient information to evaluate their effectiveness in higher education, it was only possible to make hypotheses.
Chiara Fantauzzi; Rocco Frondizi; Nathalie Colasanti; Gloria Fiorani. Creating Value in the Entrepreneurial University: Marketization and Merchandising Strategies. Administrative Sciences 2019, 9, 82 .
AMA StyleChiara Fantauzzi, Rocco Frondizi, Nathalie Colasanti, Gloria Fiorani. Creating Value in the Entrepreneurial University: Marketization and Merchandising Strategies. Administrative Sciences. 2019; 9 (4):82.
Chicago/Turabian StyleChiara Fantauzzi; Rocco Frondizi; Nathalie Colasanti; Gloria Fiorani. 2019. "Creating Value in the Entrepreneurial University: Marketization and Merchandising Strategies." Administrative Sciences 9, no. 4: 82.
From being entities for knowledge creation and dissemination, universities are now asked to play an increasingly entrepreneurial role, involving networking and collaboration, as well as sustainability and social engagement. This consideration is in line with the fourth-stage intellectual capital perspective, which focuses on knowledge creation with an ecosystem focus. But which are the main approaches to manage and evaluate this new role? Can intellectual capital contribute to this evaluation process? The paper aims to answer these research questions by systematizing the theoretical contributions on this topic; it is based on the following steps: First, a brief historical overview of the evolution of the role of universities; secondly, a literature review on university’s third mission and its relationship with intellectual capital; finally, an analysis of the different approaches for evaluating this mission. Despite the academic and institutional efforts, there is little agreement on a set of indicators to evaluate quality in university’s third mission activities. In Italy, an “intellectual capital maturity model” (ICMM) has been built, but it needs further applications and evaluations.
Rocco Frondizi; Chiara Fantauzzi; Nathalie Colasanti; Gloria Fiorani. The Evaluation of Universities’ Third Mission and Intellectual Capital: Theoretical Analysis and Application to Italy. Sustainability 2019, 11, 3455 .
AMA StyleRocco Frondizi, Chiara Fantauzzi, Nathalie Colasanti, Gloria Fiorani. The Evaluation of Universities’ Third Mission and Intellectual Capital: Theoretical Analysis and Application to Italy. Sustainability. 2019; 11 (12):3455.
Chicago/Turabian StyleRocco Frondizi; Chiara Fantauzzi; Nathalie Colasanti; Gloria Fiorani. 2019. "The Evaluation of Universities’ Third Mission and Intellectual Capital: Theoretical Analysis and Application to Italy." Sustainability 11, no. 12: 3455.