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Dr. Andrew Smith, BSc (Hons) Ph.D. CIWFM MCMI FHEA, is a lecturer and programme leader of MSc Facilities Management, School of Engineering and the Built Environment, Edinburgh Napier University, United Kingdom.
(1) Background: Generally, firms are reluctant to report outsourcing failures, no matter what industry they operate within. To eliminate poor performance of outsourced service providers, it is necessary to establish a specific outsourcing relationship model for facilities management (FM). The purpose of this paper is to study the concept of outsourcing relationships in relation to FM and to investigate the design of the critical success factors on sustainable outsourcing strategies through a discussion of four dimensions (ownership of FM assets, control of FM assets, competitive position and long-term plan). (2) Methods: Based on two questionnaire surveys, data were collected from 38 clients and 34 service providers. The study evaluated the FM outsourcing strategies from critical success factors in educational facilities in Hong Kong. (3) Results: This study explains the impact of FM outsourcing strategies on Hong Kong’s four commonly outsourced FM contracts including building maintenance, security, cleaning and catering from the clients’ and service providers’ point of view. (4) Conclusions: This is the outsourcing way forward in order to create a better working environment conducive for all the parties that would result in better sustainability of FM’s future and thus impact the economic objectives of sustainable development, in parallel with adding social and environmental value.
Ka Lok; Andrew Smith; Alex Opoku; Charles Chen. The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities. Sustainability 2021, 13, 8156 .
AMA StyleKa Lok, Andrew Smith, Alex Opoku, Charles Chen. The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities. Sustainability. 2021; 13 (15):8156.
Chicago/Turabian StyleKa Lok; Andrew Smith; Alex Opoku; Charles Chen. 2021. "The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities." Sustainability 13, no. 15: 8156.
Purpose The use of indoor living plants for enhancement of indoor relative humidity and the general environment of a large, modern, open plan office building are studied using a mixed-methods paradigm. Design/methodology/approach The quantitative element involved designated experimental and control zones within the building, selected using orientation, user density and users’ work roles criteria. For a period of six months, relative humidity was monitored using data loggers at 30 min intervals, and volatile organic compounds were measured using air sampling. Qualitative “perception data” of the building’s users were collected via a structured questionnaire survey among both experimental and control zones. Findings Study findings include that living plants did not achieve the positive effect on relative humidity predicted by (a-priori) theoretical calculations and that building users’ perceived improvements to indoor relative humidity, temperature and background noise levels were minimal. The strongest perceived improvement was for work environment aesthetics. Findings demonstrate the potential of indoor plants to reduce carbon emissions of the [as] built environment through elimination or reduction of energy use and capital-intensive humidification air-conditioning systems. Originality/value The study’s practical value lies in its unique application of (mainly laboratory-derived) existing theory in a real-life work environment.
Andrew J. Smith; Andrew Fsadni; Gary Holt. Indoor living plants’ effects on an office environment. Facilities 2017, 35, 525 -542.
AMA StyleAndrew J. Smith, Andrew Fsadni, Gary Holt. Indoor living plants’ effects on an office environment. Facilities. 2017; 35 (9/10):525-542.
Chicago/Turabian StyleAndrew J. Smith; Andrew Fsadni; Gary Holt. 2017. "Indoor living plants’ effects on an office environment." Facilities 35, no. 9/10: 525-542.