Sensory experiences affect individuals’ judgment and behavior through the metaphors that experiences carry. The literature has demonstrated that the perception of warmth activates concepts related to positive meaning and metaphors, such as consideration and gentleness, which increase individuals’ tendency to help or relate to others. This study hypothesized that warm olfactory stimuli influence intention toward prosocial behavior by increasing the need for social connectedness (NSC). The first experiment (n = 123) demonstrated that the actual warm scent increased participants’ intentions for prosocial behavior and that the effect of the actual warm scent was mediated by NSC. Using Amazon Mechanical Turk (MTurk), a second experiment (n = 995) was conducted the showed that warm scent simulated via visual stimuli (i.e., a multimodal approach) led to prosocial behavior intention as well. The results of the study provide academic and managerial insights into how to improve prosocial behavior intention, which is essential for the sustainable development of societies.

In this study we examined the effects of promoted product and shopping motivation on consumers’ choice between utilitarian and hedonic non-monetary promotions using two experiments, and compared the two perspectives (i.e. benefit congruency versus justification) in terms of the power of explanation regarding the results. The two perspectives were found to be complementary rather than contrasting. Consistent with justification-based theory, relative preference for a utilitarian promotion increased when the promoted product was hedonic (as opposed to utilitarian), showing that the utilitarian promotion mitigates guilt and thus simplifies justification of choice. Shopping motivation moderated the effect of the promoted product on promotion choice, supporting the benefit congruency framework. Specifically, the relative preference for a hedonic promotion in utilitarian consumption decreased when the shopping motivation was utilitarian (as opposed to hedonic).

According to socioemotional selectivity theory (SST), aging influences information processing style depending on the time horizon perspective (THP). In detail, older adults who perceived time as limited prefer emotional to factual messages, whereas younger adults who believed time to be expansive show the opposite pattern. When individuals pursue a specific goal, they tend to process goal-relevant information in more detail, which in turn evaluates factual messages positively. We investigated the moderating effect of goal pursuit on the relationship between biological aging and persuasion in October 2016 (Experiment 1). Results showed that both older and younger adults were more favorable toward factual (vs. emotional) messages when they pursue a goal. Experiment 2, conducted in March 2017, examined whether embodied aging affects persuasion. The results indicated that younger adults with embodied aging did not show a similar persuasion pattern with actual older adults, while embodiment studies demonstrated that younger adults with embodied aging act like older adults. That means that only THP changes the angle leading to processing. In the final experiment, conducted in November 2018, younger adults primed with limited THP preferred emotional to factual messages, which was similar to actual older adults’ responses. Moreover, we showed that emotional attachment mediated the effect of message types on the persuasion of younger adults with limited THP.

Innovation is no longer the purview of high-tech industries; it is blossoming in the home appliances and cosmetics sectors. However, consumers’ anxiety about the risk of new products prevents them from reaping the benefits of innovation. This anxiety is driven by customer’s lack of prior information on new products. This study examines how difference age between the chronological age of consumers and their cognitive age affects consumers’ willingness to search for information on innovative products, leading to reduced new-product anxiety. According to a survey of participants who actually bought an innovative product, we found that participants searched for more information when they perceived themselves to be younger than their chronological age (a high difference age). Where participants did not proactively search for information (due to a low difference age), they could be encouraged to do this through marketing campaigns. Together, these findings expand our understanding of how consumers’ difference age can be leveraged in digital marketing to enable companies to more strategically reach consumers when planning or launching innovative products.